ACD
Automatic Call Distribution, Automatic Call Assignment
ACW
After Call Work Mode Subsequent Call Working Mode: It is used to process the working status associated with the previous words. The system identifies that the service representative is valid but not idle, and does not assign a business representative that is sent to this work mode.
Agent
Artificial agent
Ain
Advanced Intelligent NetWork Advanced Intelligent Network - Bellcore developed, using separate data networks to provide high performance call control and enhance business features architecture / specification.
A-LINK
Access Link Access Link - SS7 links to SCP or SSP to STP
Amacs
ARTEMUX MULTI-CHASSIS ATM Connectivity Software NMS's Artemux Products Multi-Foil (ATM Machine) Internet Software
Amps
Advanced Mobile Phone System Advanced Mobile Phone System - the earliest cellular telephone system standard developed by US AT & T
Ani
Automatic Number Identification Automatic Number Recognition - Provides calling numbers to the called
API
Application Programming Interface Application Interface - Database for Application and Bottom Software Interaction Control
ASR
Automatic Speech Recognition, Automatic Voice Recognition
Audio conferencing
Audio conference
Autodialing
Automatic dialing
Bac
Base Amount of Calls Phone Base Monthly Number of Phones.
Blended Agent
Hybrid business representative: In the call center, you can handle the service representative of the incoming and exhaled service by shifting.
B-LINK
Bridge Link Bridge - SS7 link for connecting STP in different regions
BT-IUP
British Telecom-Interconnect User Part British Telecom International User Part - Existing S7 protocols of British Telecom (UK), mainly in the UK Telecom
BT-NUP
British Telecom-National User Part British Telecom Domestic User Part - UK Telecom (UK) proprietary SS7 protocol, mainly used in interconnection
C7
Common Channel Signaling System No. 7 (Also Called "SS7")
Call Accounting
Call statistics: Call center statistics and management data, including the number of incoming / exhaled phones, average telephone duration, call loss and other data.
Call
Center
Call Center, or Customer Service Center. Also known as Contact Center.
Call classification
Call classification: Automatic dialing system can distinguish busy tone, unmanned response, automatic answer, dial-up, response, etc.
Call detail recording
Call detailed information record
Call Distribution
Call assignment
Call Model
Call model
Calling party
The calling user, the calling party: the calling party of the phone call.
Call processing
Call processing
Call Processing Monitoring
Call processing monitoring
Call waiting
Call waiting
Call-based Data Selection
Call based information selection
Camel
Customized Applications Of Mobile Network Enhanced Logic Mobile Network Presidive App Enhanced Logic - Provides ETSI Standards for Intelligent Enhanced Business
CAS
Channel Associated Signaling, Cabinet Signaling
CCS
CommON channel signaling, public channel signaling, ie band signaling (SS7, etc.) CCS7
CommON Channel Signaling No. 7 Signaling - SS7 European Brand (also called C7)
Central Office
switch
Chassis
The bottom plate (chassis) refers to a motherboard (chassis) that supports PCI or CPCI and other buss, which can insert various function modules that match the motherboard bus standard.
CIL
Call Information Logging Call Information Registration
Circuit-Switch NetWork
Circuit switched network
Class
Custom Local Area Signaling Services Customized Local Signaling Business - Bellcore defined local call services, including call transfer, caller identification, call waiting
Clec
Competitive Local Exchange Carrier Competitive Local Exchange Operators - Competitors with Powerful Local Telephone
CLI
Call Line Identity Call Number Recognition
C-Link
Cross Link Cross-link - SS7 link between a redundant STP
CO
Central Office Center Switch - Local Phone Exchange System
CO-IWF
Central Office Inter-Working Function: Local (Central Bureau) Network Interconnect
CPCI
Compact PCI, Chinese translation is a compact PCI bus, and VME, etc. are high performance, high-bandwidth industrial bus.
CPI
Computer PBX Interface Computer PBX Interface
CP-IWF
Customer Premise Inter-Working Function, User Side (User) Network Interconnection
CPS
CommON Part SUBLAYER, public (part) sublayer
CRM
Customer Relationship Management Customer Relationship Management
Cross
Sale
Cross Sales: Cross Sales is a marketing skill, which refers to the products and services related to the customer's existing consumption. For example, data indicates that a customer has just purchased a new living room, at which time to sell moving services, decoration services, property insurance, etc., all belong to cross-selling. This kind of sales is often used in sales of the same brand product, for example, after purchasing a brand of nail polish, recommend the same brand of washlla.
CSM
Circuit Switching Mode Circuit Exchange Mode
CSTA
Computer Supported Telecommunications Applications APP Support Telecommunications Application
CSR
CallCenter Service Representative Call Center Service Representative
CTI
Computer Telephony Intergration, computer phone integration
Database marketing
Database Marketing: Database Marketing is a comprehensive application of data using consumer groups, such as age, occupation, income, hobbies, recent changes in life, etc. After screening, it is determined to determine the most likely product and service target customers. Then the marketing is carried out in a variety of ways. The database makes the marketing, better meet people's consumer demand.
DDI
Direct DiRing in direct dialog
Desktop conferencing
Desktop conference
Desktop Integration
Desktop integration
DID
Direct-inward-DiRing direct dialing
Digital Televhone NetWor
Digital telephone network
Disconnect
Disconnection: The business representative is interrupted with the telephone interval.
Disposition Code
Category Number: Numbers used to divide the customer phone content, such as the machine response number.
D-LINK
Diagonal Link diagonal - refers to links to local STP to other SS7 networks
DNIS
Daialed Number Identification Service Called Number Recognition
DSL
Digital Subscriber Line Digital User Line
DSLAM
Digital Subscriber Line Access Multiplexer DSL Access Reader
DS0
Digital Signal 0, a Transmission Rate of 64 Kbps A Standard Digital PCM
DTMF
Dual Tone Multifrequency Double Side Multi-Frequency
E1 MULTIPLEX
E1 multiplexed
ECMA
EOUPEAN Computer Manufacture Association European Computer Manufacturing Association
Electroning Display Boards
Electronics Board: Hanging on the wall of the business hall, all the display panels that all the business representatives, including the number of call phones queued, the longest time of the caller, etc.
Embedding
Insert: Inserts information for other uses into a new file and be part of the new file.
Employee Category
Employee Classification: Classify each business representative, such as full-time employees, part-time employees and temporary employees.
Emulation of Terminals
Terminal simulation
Error Rate
Error Rate: The frequency of error in data communication.
ESN
Emergency Service Number Emergency Service Number: A phone number for an emergency event, such as a fire phone number.
ETSI
European Telecommunications Standards Institute for Europe Telecommunications Standardization
Expansion bus
Expansion bus
Fisu
Fill In Signal Unit Fills the empty message exchanged on the SS7 link, which is used to indicate that the heel is active.
FOD
Fax-on-demand, on demand fax, automatic fax, but also known as interactive automatic fax replication system
Gtt
Global Title Translation Global Code - SS7 addressing scheme with a specific phone number or application name instead of signaling point encoding
GUI
Graphical User Interface graphical user interface: Computer information is expressed in graphical form. In the call center, the GUI is generally controlled by the mouse or touch screen.
H.100
The CT BUS specification number defined by the ECTF, it is a communication bus that replaces the existing MVIP and SCBUS bus structure. It supports 8M data rate, with 128 channels for each flow, with a total of 4096 64K time slots, up to 2048 Two-way call
H.110
The H.100's CompactPCI version, which is a bus standard proposed by PICMG. The purpose is to provide users with never-stop CT systems.
H.323
This is the recommendation of the International Telecom Alliance, which describes how terminals and devices transmit mixed real-time voice, data, and images through local networks, including visual calls.
HLR
Home Location Register Home Register - Wireless Operator Database for Save All Local User's Main Information
Host Server
Main Server: Provides a central computer for applications or database server features in the network.
HS
Hot swap hot swap
Iad
Integrated Access Device Integrated Access Equipment
In
Intelligent Network Intelligent Network - Using a separate data network (SS7 network) for advanced call control and enhanced business features provided by telephone network
INAP
Intelligent Network Application Part Intelligent Network Applications - is an SS7 Application Layer Protocol for Intelligent Network Control Inbound Calls
Incoming call: The service incoming service is three aspects: order, information related to the purchase, and the issues related to the buyer and products.
IP
Internet protocol Internet protocol
IPE
Intelligent Peripheral Intelligence Peripheral - Under the control of the remote SCP, provide call control functions including media to implement smart network services.
IS
In-Band Signaling, in-band signaling (with the road signaling)
ISDN
Integrated Services Digital Network Integrated Services Digital Network - Standards for Digital Telephone Business Available
ISUP
Signaling System 7 ISDN User Part ISDN User Section - SS7 protocol layer for call control functions
ITN
Independent Telephone Network Separate Phone Network, PTT, PSTN, or RBOC
IVR
Interactive Voice Response, Interactive Voice Answer - You can call some user automatic systems that make voice responses.
IXC
Inter-Exchange Carrier Long-distance Exchange Operator - Long-distance Telephone
Jain
Java Advanced Intelligent Network Java Advanced Intelligent Network - Java API supporting AIN app
Leads generation
Consumption Survey (One of the call center business) (Translation: Leads refers to data by communication, obtained about the possibility of someone who purchases some kind of product or service. There is a Leads, which is quantified. Based. For example, Mr. Wang has heard of the telephone introduction of children's insurance, expresses the possibility of purchasing this insurance, the size of 80%, is a useful Leads useful to the insurer.
LEC
Local Exchange Carrier Local Exchange Operator - Local Telephone Company
LNP
Local Number Portability Local phone number can be carried - allow telephone users to reserve the original number when replacing operators
M2PA
MTP Level 2 peer-to-peer adaptation layer
M2ua
MTP Level 2 User Adaptation Layer
M3ua
MTP Level 3 User Adaptation Layer
Map
Mobile Application Part
MAPI
Message Application Programing Interface Message Application Programming Interface
MF
MULTI-FREQUENCY (SIGNALING) Multi-frequency (signaling) - an audio signal to transmit call data
MGCP
Media Gateway Control Protocol Media Gateway Control Protocol - Control Protocol between Signaling Gateway and Media Gateway when implementing a VoIP gateway
MNP
Mobile Number Portability Mobile Number Portable - Allows mobile phone users to reserve the original number when replacing mobile operators
MSC
Mobile Switching Center Mobile Exchange Center
MSPP
Media Stream Processing Protocol Media Flow Processing Agreement
MSSP
Multi Service Switching Platform (Multi-Service Exchange Platform)
MTP
Signaling System 7 Message Transfer Part Message Delivery Part - SS7 protocol stack low-level (equivalent to physical layer, link layer, network layer)
MVIP
Multi-vendor interface protocol multi-vendor integrated protocol, a popular CT interface bus standard - open standards of the voice card, is the predecessor of H.100 and H.110 OAM
Operation, Administration, Maintenance and Maintenance of Operation, Administration, MAINTENANCE
PARLAY
Support for supporters that support third-party AIN applications
PBX
Private Branh Exchange, special packet switch
PC
Point Code Signaling Point Code - Defining SS7 Concept of SS7 Element Address
Pin
Personal Identification Number Personal ID - The only authentication number that the user must enter during the authentication transaction
PLMN
Public
Land
MOBILE
NetWork
POTS
Plain Old Telephony Service Traditional Telephone Service
PPSN
Public Packet-Switch Network Public Pack Switching Network - Refers to the packet switched network used by the public or large company. Here does not refer to the Internet, but refers to X.25, frame relays or similar data networks.
Priority queuing
Priority queue: Allow special users to give priority other calls to wait.
PSTN
Public Switch Telephone Network Public Phone Exchange Network - generally refers to a state-owned telephone network. In the past, this refers to a unique network, and now it refers to one of the major telephone companies that provide local and long-distance business in a country.
PTT
Public Telephone and Telegraph Public Telephone Telegraph - Similar to PSTN
PVC
Permanent Virtual Connection: Permanent virtual connection is a static virtual connection
RBOC
Regional Bell Operating Company Region Bell Operations - Originally one of the seven US local telephone companies from AT & T, but recently consolidated, seeking development a broader business, including long-distance businesses
REPS
Representative representative or salesman
RTP
Real-Time Transport Protocol Real Time Transfer Protocol
SCAI
Swithing Computer Application Interface Switch Computer Application Interface
SCF
Service Control Function Service Control Function
SCCP
Signaling Control Connection Part Signaling Connection Control Section - SS7 protocol layer for supporting TCAP and other higher-level application data services
SCP
SS7 Service Control Point (SS7 Business Control Point) - Control Elements defined in the smart network, generally determines how to handle the database
SCSA
Signal computing system architecture signal computing system structure
Sep
Signaling end point (signaling end)
SGCP
Simple Gateway Control Protocol (Simple Gateway Control Protocol)
SIP
Session Initiation Protocol session initiating protocol - IP protocol for establishing an IP session
SLK
Signaling Link Signaling Link - Connecting to Physical Transmission Lines for Different Nodes in SS7 Network
SMF
Service Management Function Service Management
SN
Service Node Business Point - Provides call control features including media to implement smart network services, sometimes including SCP functions
SP
Signaling Point Signaling Point - SS7 Node
SRF
Specialized Resource Function Special Resource Function
SS7
Common Channel Signaling System No. 7 (Also Called "C7") No. 7 Signaling System - is an internationally supported communication protocol for advanced telephone services and intelligent networks SSCS
Service Specific Convergence SUBLAYER, (Specific) Business Conference
SSF
Service Switching Function Service Exchange
SSP
SS7 Service Switching Point (Also Called A "Central Office" Switch) Business Switching Point-SS7 Network is defined by in the network, is the source point and arrival of the message generated, usually CO
STM
Synchronous Transfer Mode Synchronous Transfer Mode
STP
SS7 Signal Transfer Point Signaling Point - A node defined by in the SS7 network
SUA
SCCP User Adaptation Layer
SVC
Switch Virtual Connection, Dynamic Dynamic Connection, Dynamic Translation for Switching
TCAP
Transaction Capabilities Application Part (ISDN) Transaction section - is the high-level protocol of SS7, used to support transaction-based applications
TCP
Transmission Control Protocol (OFTEN CALLED "TCP / IP")
TDM
Time Division Multiplexing Multiplexing
Trunk
Trunk
TSAPI
TELEPHONE Service API phone service API
TSR
Telesales / Service Representative Sales Service Representative
TTS
Text-to-speech, text conversion
Tup
TELEPHONY User Part Phone User Section - Provides an SS7 protocol layer for call control features, only in a few countries, a trend that is replaced by ISUP. But in China is still using
UM
Unified Message Unified Messaging
VCC
Virtual Channel Connection
VCH
Voice Channel Voice Channel
VLR
Visitor Location Register Visit the location registration - wireless carrier is used to save all the main information of all visits (roaming) users
Voice Mail
Voicemail
Voice Navigation
Voice navigation
Voice Processing
Voice processing
Voice Server
Voice server
VP
Voice Portals Voice Portal
VPC
Virtual Path Connection
VPNS
IRTUAL Private Networks Virtual Special Network
VPU
Voice Processing Unit Speech Processing Unit
Vru
Voice Response Unit Voice Answer Unit
VS
Voice-Band Service, language band business
Wosa
Windows Open Serve Architecture, Windows open service structure
