China Marketing Communication Network, 2003-07-18, Author: Wang Penghui,
"The attitude determines everything." This is a sentence that led the Chinese football team Mi Lao, Mr. Milu, who is rushing into the World Cup. Mi Lu, who died in the rivers and lakes, did this sentence as their own Bible, it certainly had its truth. Some people may have to ask, what is this attitude? I can't see it, can it decide everything? Let's take a look at some things that often happen in our sales work: When you are rejected by a customer, 2 times, 3 times, 5 times or even more, you may think that this ghost is really difficult. Water alien; but you may think that he refuses me very normal. Maybe I am still not doing in some ways, and I will try to succeed 1 time. I have been with a customer yesterday, but I suddenly suddenly It has been a rainstorm that has not encountered for many years. You may want to take a break today. In front of customers, customers will be moved; when you visit the terminal, they are rudely rejected, even in words, you may think that you will think that you will be careful about Laozi, but you may think about it. Isn't he just encountered something unhappy? Do I need some patience and sincerity? When the customer wants to know about your product deeper expertise, you may not be prepared in advance, you can only tell customers waiting for the people in the company; but you may be fully prepared in advance, very Professionally answer customers, naturally successfully transaction. When the customer bought your product, you found that the actual needs of the customer is another product, and this product, your company has no company, you may want to count, manage him, anyway, it is not my fault, Selling sold, returning to my community is not less, but you may want customers to buy a product he doesn't need, if you are ignored, you will cause loss to our customers, which violates us sales. Basic principles, also give the company a bad impact, I have to tell him the truth and collect the product. When you are tired of going back, don't you summarize the gains of today's work, is it a systematic learning plan to improve your sales level? ... The different answers and deals in these issues have become an excellent sales staff to divide a watershed from a mediocre sales staff. I think that all successful people, or those who have achieved outstanding performance, because their values, their thinking, their behavioral models are different from ordinary people. I have a friend who is a mechanical equipment, and I have spent the force of Nine Niu Erhu talks into a single worth more than 400,000. But when you are about to sign, you find that another company's equipment is more suitable for customers, and the price is low. So he told the customer all the best and recommended that the customer purchased another company's products and customers were very moving. As a result, my friends took less tens of thousands of yuan, and was also blamed by the company. But in the later year, only the business introduced by the customer will reach millions, and he has won a high reputation in the line. Everyone wants to think about it, will we do that happen? Will it think that he is stupid? Will it also feel doubts and intakes like his company? What is the answer here? Very simple, what he looks at things is different from the general people! Perhaps this is the biggest secret of success. There is also a little story. There are two show to take a test together, and there is a team of funeral on the road. Seeing the black coffin, one of the show is cold and half, thinking: How is this unlucky today, the days of the test actually encounter a coffin.
So, the mood has a thousands of feet, until I walked into the examination room, which black coffin has been lingering, and the result is exhausted, and the famous Sunshan. Another show also saw the coffin at the same time, and the heart was also shocked, but it turned around: coffin, coffin, didn't there be "official" and "materials"? Ok, good sign, it seems that this time I have to be the head, I will definitely be high school, so I am very excited, my emotion is high, I will enter the test room, such as Spring, and really high school. Going home, the two said to the family: the "coffin" is really good! Everyone wants to think about why the same people do the same thing, but the result is completely different? Is attitude! We use the famous psychologist Ellis's ABC emotional theory to explain this problem. Ellis believes that human emotions are mainly rooted from their own beliefs and his evaluation and explanation of life scenarios. That is, the reason for the matter, through the evaluation and explanation of the matter, and the bridge of this thing, the bridge of this thing, is finally decided to determine what results (consequence). In the above story, the first show is a famous Sun Mountain because he is in the examination room, and the reason for the depletion is because he is not good, and the reason why he saw him think it is very "unlucky. "Coffin. Another version of the show is a gold list, because he is in the examination room, Si Si Si, Wens Si Shu is because he is empty, and the emotion is rising, because he saw the coffin he thought "Good luck". I think, in the past, there must be a similar experience in life, but you didn't pay attention or seriously think. Different attitudes, the resulting life experience and results are very different. Because mentality can affect how we look at things, you can affect our cognitive methods. Let's think about it, why do you have more peaceful and auspicious? Mainly in the way we think and have problems. Just as Shu Bourn said: "The things itself does not affect people, people are only affected by things." Attitude is a wonderful thing, it will produce magical power. Active life mentality can help us overcome inferiority and fear, can help us overcome inert, you can discover your potential, improve your quality and efficiency, and embrace the road. It is said that one of the biggest discovery in the 20th century is "as long as you change your attitude, you will change your life." Because the attitude determines your behavior, behavior determines your results. In the process of doing management and training in my year, many salespersons have made tips as the most important thing in sales work, thinking that as long as you have a lot of skill, you can gallop your mall. This is what I think of when I was young, I often read the "Shaolin Temple", I want to learn art into the temple. The first thing is not to learn what tricks, and I have never practiced basic skills, but I will go to firewood, burn, and sweep the yard. One is a few years. The master told the disciples, and the mood is not a way to learn. So a boxing of a boxing apprentice is: First, hone the heart; the second, squatting; the third is teaching. If there is no top two, no movement (technique) is used. Use it to our sales, first, hone heart is to solve attitude issues; second, squatting is the basic skill of practice; the third is the skill of learning sales. I think this is the correct road for a successful sales person.
