Insurance Association Information Technology Development Survey Report
Insurance Association Information Technology Development Survey report, China Life Insurance Company (1) Basic Cases of Information Technology Department China Life Insurance Company was established in 1949, headquartered in Beijing, the information department named Information Technology. The General Company Information Technology Department is composed of a planning office, agency operation office, a system operation, Equipment Management Office, Network Management Office, and Software Development Center. There are currently no CIS (CIO), similar positions are the general manager of the Ministry of Information Technology. The company has 45,000 employees, of which 1,500 IT departments, accounting for 3.3% of the company's employees, and the IT staff account for 2% of IT department personnel. IT departmental academic qualifications: 10% specialist, 80% undergraduate, 9.5% from Master, 0.5% degree or above. China Life is currently doing group transformation, and the excellent asset establishment of the company has been listed, and the non-performing assets of the asset will be subsequently separated. Technical Support. The system is also physically divided into two systems based on the time of the policy, and the policy left in 1999 is left to the company's system, and the warrants after 1999 poured into the system of listed companies. (2) Core Business System The core business system currently used by China Life is the CBPS system developed by Kobe, 1998. The system operates two small machines, the database is INFORMIX version 7.31, and the development language is Informix 4GL. The system is operating in modes of C / S, B / S, and terminal. The original two-layer structural system is currently being renovated. Because the system has continuously patching the development of the business, the development is uniform, the continuation cannot be guaranteed, including the development of technicians, including the developer, can not accurately grasp the development of the system, resulting in the pressure of the branch operation and maintenance. This also limits the business development. The long-term plan is ready to completely modify the core business system from the platform, architecture to function. (2) Data largest concentration of China's history has heavier, the original system is too dispersed, and it is not uniform, and the applications of each branch are running on their different hosts. There are currently 13 provincial branches to operate in the provincial company, and other provinces are concentrated in the city-level branch. In the data concentration, China Life will adopt the way: running data is still distributed in various places, and a remote data backup is established in the bus. In 2003, it plans to achieve national provincial data concentration and management data headquarters, and gradually improve the regional concentration or headquarters of the national region. (III) CRM and Call Center system China Life Summit has not yet established a full system CRM system, and only Guangzhou Branch and Social Soft cooperation development CRM partially attempts. On the Call Center system, China Life Insurance adopts the distributed telephone center of the provincial branch, four of which are currently piloting in the Cisco IPCC program. The construction of the Call Center system has begun in 2001, and in 2003, the national special service number was 95519. The Call Center system currently supports calls, faxes, emails, and the individual branches are also VoIP technology in Call Center. (3) The OA system and the MIS system OA system were built from 1998, with a total investment of about 7 million yuan, main functionality for the flow of official documents, transportation, integrated information platform, email, etc.
Official document transmission uses Lotus company's Notes system, all over the city and branches have their own websites, including real-time business statistics release, management regulations, software downloads and company announcements, news, etc., the maintenance methods of each system basically It is a joint maintenance of the provincial and municipal two levels, mainly in the city level. (4) Financial system and human resource system and manufacturers have developed financial systems, developed by Zhongke Soft. (5) The image system and the actuarial system implemented the actuarial support system in 1997, the main functions include the calculation of responsibility, source analysis, dividend calculation, and more. Some branches have adopted an image system solution provided by a partner manufacturer. At the end of 2001, China Life Insurance Company chose North Xinchen Technology as an imaging system integrator, and the promotion of business archives management systems across the country. Imaging system provided by North Xinchen Technology, based on IBM content management solution, through image acquisition equipment such as the scanner to convert the insurance information generated in the daily business, the original document, the customer information change data, and other supplementary materials and other original documents For electronic images, multiple electronic document formats, transfer and centralize storage through the network, providing powerful paperless office support for China's daily insurance business processing. At the same time, through the support of business processes such as off-site review, certification, and certification, the "management concentration, service decent" proposed by China Life Insurance Co., Ltd. is further realized. Implementation of the imaging system has improved the efficiency of daily business of China Life Insurance Company, and enhanced corporate competitiveness and risk prevention capabilities. (6) The e-commerce system has not been built. The main reason is that the current conditions are still immature, particularly reflected in identity authentication and electronic payment and supporting laws and regulations. (7) Network construction WAN adopts DDN line with a bandwidth of 128K - 2M, and the network structure is a star, step-by-step interconnection. The LAN is 100M Ethernet. Since the establishment of WAN in 1997, the WAN has maintained the OA system, business system and information release. Network external connections mainly include banks, telecommunications. The main purpose of implementing network interconnection with other enterprises is to premium settlement and agents. (8) Information Safety WAN Data Transmission Safety Implementation Subject to Rent Telecom DDN Data Special Line Construction Enterprise Interior Network. The main safety products include firewalls, antivirus, and backup systems. Prepare new information security systems in 2003. The company has developed internal information security management specifications, but not formed, is being established. Second, China Ping An Life Insurance Company (1) Basic Cases of Information Technology Departments China Ping An Life Insurance Company was established on March 21, 1988. Headquartered in Shenzhen and the information department named Information Management Center. Six departments under the Corporate Information Management Center, namely the New Technology Department, Public Project Department, Professional Corporate Project Department, System Operation Department, Technical Support, Network Management Department. Currently, the CIO is a job, and the CFO Zhang Zixin is even. The company has 4,374,748 employees, of which 1095 IT departments, accounting for 2.5% of the company's employees, and the total proportion of IT staff accounts for 43.93%. IT departmental staff: 11.87% specialist, 75.98% undergraduate, 6.8% master's degree, 0.2% from Ph.D. and above. (2) The core business system of the core business system Ping An Life is currently developed in 1997. The system operates an HP mini-machine, the database is Oracle 8.174, and the development language is Oracle Developer / 2000. The system operates in c / s, b / s. The core business system is divided into personal life insurance and silver insurance business system LBS, group insurance business system GBS, health insurance business system HBS. Branch is concentrated.
Plan to prepare some of the function, but the underlying support system does not move. (2) Data Centralization Ping An Life In the March this year, the data of the whole system has been implemented. The data of the branch is allocated to the Shenzhen Headquarters, the corresponding recycling of the small machine server; the database system after the concentration is still Oracle. The strategy of this big concentration is that the synthesis concentration, that is, the data structure does not change, but data physics is migrated. Therefore, the workload and technical difficulty of the total branch is much smaller than the concentration of heterogeneous data. The relevant epitaxial software developed by the total branch has been well inherited, and this upgrade has nothing to do with the security business. After the concentration, due to the increase in the amount of data, the pressure of the head office server increased, and when the business is handled, the speed has been slow. At present, the head office is taking transformation measures. After the concentration, the system of the Branch IT staff is relieved, facing the construction of the branch information data platform. For example, the business data platform in Ping An Northern Division uses Linux, the database is ORACLE, the business data processing mode between the total branch is: Branch timely report data from the main business centralized database, branch daily customized data, night timing Caught from the head office. (3) The CRM and Call Center systems have not yet established a national CRM system. In terms of branch, northern Division uses TurboCRM, and other three branches use Oracle's CRM, mainly for sales support. On the establishment of a unified customer database, peace is also trying to establish a customer number of production / life / card unity, and the group guarantees that one customer has only one identity, truly be centered on the customer. Ping An Life Insurance has a national centralized telephone center system in Suzhou, for PBX system, 300 seats, using Huawei company's switch and CTI platform, software developer for Changtian Technology. Support for four major services such as Ping An Company's property insurance, life insurance, securities, investment. At the end of 2002, 242 were situated, 48 people managed, 196 part-time, and 20% of personnel. The accumulated traffic volume is 8.15 million, including 5.15 million artificial, 2.71 million voice, 290,000 calls, less than 5% of the call loss rate. Per capita accepts 104 incoming traffic every day, and the per capita will call 29 pieces per hour. Each incoming call is 5.65 yuan, and the exhaled cost is 1.44 yuan. Rough estimation of Suzhou year's operating cost is about 40 million. Taking into account the bottleneck problem of Suzhou talents, it is planned to establish a 1000-seat call center in Shanghai to call out the business. In addition, Safe is also built in Beijing and other branches with branch-level telephone centers. The national special service number is 95511. (3) OA systems and MIS system OA systems are built from 2002, main feature is the flow of briefing, document transmission, integrated information platform, email, etc. Using Microsoft's Exchange platform. On the MIS system, Peace has completed the overall framework planning and design of the MIS system. At present, the MIS system has been completed, and the development of MIS system is underway. The financial budget management system has been used nationwide and provinces mainly to achieve plan audits and specific management of funds in the province's institutional departments. The system is developed and maintained by the head office.
Computer equipment declaration system has been used nationwide and provinces, and the company is maintained by the company and suppliers. Regularly adjust the price of various computers, printers, notebooks, scanners and other equipment, and the budget of the initial approved by the institution. Select the corresponding device and submit the application, the system will automatically transfer the application to the leadership approval of each level. After approval, the budget amount will be automatically deducted, and the corresponding executor and feedback are given to the corresponding application institution information. The system is used in conjunction with the entire company's Exchange mail server. The system is developed and maintained by the head office. (4) Financial system and human resource system financial system use Oracle's financial system, mode is the B / S structure, and outsourced to Hong Kong Telecom. National centralized treatment has been implemented. (5) The image system and the actuarial system implement the actuarial support system in 2000, and the main functions include forecasting, assessment, etc., which are investing 2 million yuan. The imaging system is developed in the United States software platform and is currently under development. (6) E-commerce system has an e-commerce system, which is built from 2000, with a total investment of 50 million yuan, is a comprehensive financial portal of securities, insurance information and online trading functions, and is www.pa18.com. . (7) Network construction WAN adopts DDN line / digital circuit / VPN, with a bandwidth of 2m, network structure is a star, step by step. The LAN has a 1000M Ethernet. Since its establishment in 1995, WAN has maintained in OA system, business system, information release, digital telephone / conference, multimedia transmission, remote data backup, and update of packages. Network external connections mainly include banks, hospitals, customs, telecommunications, agents. The main purpose of implementing network interconnection with other enterprises is to premium settlement, agents, online transactions, information acquisition, etc. (8) Information Safety WAN Data Transmission Safety Implementation Safe for Renting Telecom DDN Data Special Lines Constructing Internal Brigade, and building a VPN Internet to build an enterprise virtual network. The security technology that implements network interconnections is the firewall, public key system (PKI), SSL, and identity authentication. The specific products are as follows: The firewall is Checkpoint, Nokia, PIX, NetScreen, SunScreen; VPN is Checkpoint; anti-virus software is McAfee; vulnerability scan is ISS Internet Scanner; IDS is LinkTrust; backup software is Veritas. The company is currently developing a new information security system. Third, China Pacific Life Insurance Company (1) Basic Cases of Information Technology Departments China Pacific Life Insurance Company was established in 1988, headquartered in Shanghai, and the information department name is the Information Technology Department. There are three sites under the Information Technology Department of the Head Office, namely the development office, the planning office, and the operating maintenance department. At present, the Group has a CEO (CIO). The company has 323 employees, including 38 IT departments, accounting for 11.8% of the staff employees, and the academic distribution of IT department: 0%, 78% undergraduate, 22% from the master's degree, doctoral or above. (2) The core business system of the Core Business System Pacific Life is currently developing with the US Department of Science and Technology, the system operates an HP / IBM mini-machine, the database is Informix7.31, the development language is 4GL, ESQL / C. The system is operating in C / S, host / terminal. The core business system supports individual insurance, group insurance, bank insurance business. At present, the country has not fully uniformly adopted a consistent core business system.
It is planning to adopt a core life insurance package from 100 million yuan to introduce British Sherwood International. (2) Data large centralized Pacific Life Insurance Company has achieved the provincial data concentration in June 2002. The system is currently carrying out the transformation of the second-layer structure to the three-layer structure; combined with the process renovation project, plan to complete the national verification, nuclear A large centralized transformation of compensation. Planned business data for unified management companies in Shanghai. (3) The CRM and Call Center systems have not yet established a national CRM system. In terms of branch, Dalian uses Oracle's CRM, Taiyuan uses East CRM, north divided into interactive CRM. The national centralized Call Center system has not yet established, and the current call center is based on branch. The main function is to adopt a selection and speech response to two service methods, providing customers with life insurance counseling, inquiry, insurance report, insure appointment, after-sales service appointment, complaint acceptance and emergency rescue acceptance. The national special service number of the Pacific Life Insurance is 95,500. (3) The main functions of the OA system and the MIS system OA system are briefcation, document transmission, email, etc. (4) Financial system and human resource system financial system. Human resource system. (5) The image system and the actuarial system image system are developed by Hangzhou Xin Yada, which uses the IBM Content Manager platform. (6) E-commerce system Pacific Insurance (Group) Co., Ltd. officially and Gaoyang signed a total amount of 11.3 million Taipaid E-commerce system platform construction (Phase I), which provides host, network, system, network, network, system Integration and software of software platform and security products, the application transplantation overall service (7) Network construction WAN adopts DDN line, the bandwidth is 128k-2m per minute, the network structure is a star, step by step. The LAN has a 1000M Ethernet. Mainly serve OA system and business system. Network external connections mainly include banking, telecommunications, agents. The main purpose of implementing network interconnection with other enterprises is to premium settlement, agents, etc. (8) Information Safety WAN Data Transmission Safety Implementation Subject to Rent Telecom DDN Data Special Line Construction Enterprise Interior Network. The security technology that implements network interconnection is a firewall. The company is currently developing a new information security system. Fourth, Xinhua Life Insurance Company (1) Basic Case of Information Technology Subject Xinhua Life Insurance Company was established on September 18, 1996, headquartered in Beijing, the information department named Information Technology. Five offices under the Information Technology Department of the Head Office, which are software development office, system maintenance office, network management office, project management office, quality management office. At present, the CIO of the CIO is not set up, and the head office information technology department is charged by the president. The company has 3,000 employees, including 100 IT sectors, accounting for 3% of the company's employees, and the total proportion of IT staff accounts for 25%. IT departmental staff: 5% specialist, 84% undergraduate, 10% from master's degree, 1% of doctoral degree or above. (2) The core business system of Xinhua Life in the Core Business System is currently developed with different manufacturers in 1996. The system operates an HP mini-machine and PC Server. The database is INFORMIX version 7.31, and the development language is Informix 4GL. The system is operating in the terminal. The core business system is divided into personal life insurance, group insurance, investment link system, etc. The core business system is centered on a policy, not a customer-centric. Future / First Business System of the Life Insurance Core Business System of US CSC is currently being implemented. Plan in January 2004 first in Beijing, Nanjing online.
Online only on the line, hunger, and bank insurance. The overall investment is 100 million yuan, hardware 60 million yuan. The system covers individuals, groups, bank insurance, and health insurance, while the implementation of this implementation should integrate the image system. The hardware platform is IBM RS / 6000, and the database system is Oracle. Currently, CSC works with local cooperative intelligence longwin. Xinhua Corporation's business and technicians have completed 1.5 months in the United States. As of the end of July, Xinhua has not yet launched the training of branches. Since the CSC system itself is complicated, it is expected that the technical pressure of Xinhua North division is relatively large in the first half of the year, and the technical pressure of Xinhua North is relatively large. If it is improper, it will have a direct impact on the business. (II) Data Centralized Core Business System Adopt the United Congress unified development, various branch distributed operations. There is currently no collection of national data. Only the financial system uses a large concentration. Plan with the new CSC system's online, gradually complete the national concentration of data. (3) The CRM and Call Center systems have not yet established a national CRM system. Plan to achieve CRM software in the next 1-2 years. A national centralized telephone center system has not yet been established. The current telephone center system is a centered card distributed call center with a branch office. The renovation work has been conducted in 2002. At present, it is bidding, ready to establish a centralized call center covering 19 branches. Xinhua's national special service number is 95567. (3) OA systems and MIS system OA systems are built in 1996, using Microsoft's MS Exchange platform, main functionality to transfer, briefcase, comprehensive information platform, email, etc. Invested about 2 million yuan. (4) Financial system and human resource system financial system adopt user financial system with the B / S structure. National centralized treatment has been implemented. With the new CSC system's launch, you are evaluating the use of new financial systems, candidate finance systems for SAP or Oracle financial systems. There is currently no human resources system, and the human resource system is being assessing, and will be selected between SAP or Oracle's human resource systems. (5) The image system and the actuarial system implements the actuarial support system Prophet in 2000, and the main features include forecasting, evaluation, profit testing. An image system has not been used. At present, the development and launch of new core business systems are currently implementing an image system and effective integration with the core business system. The platform of the image system is the American company's ISTREAM. (6) E-commerce system has a small e-commerce system, with the company's website. Develop and manage outsourcing. The ASP e-commerce platform of Shanghai Yibao Company will provide marketing support services. (7) Network construction WAN adopts the Frame-Relay network, the bandwidth is 256K-512K per minute, the network structure is a star, step by step. The LAN is 100M Ethernet. Since its establishment in 1997, WAN has maintained the OA system, business system, information release, remote data backup, and update of package. Network external connections mainly include banking, telecommunications, agents. The main purpose of implementing network interconnection with other enterprises is to premium settlement, agents, order, information acquisition, etc. (8) Information Safety WAN Data Transmission Safety Implementation Subject to Rent Telecom DDN Data Special Line Construction Enterprise Interior Network. Implementing the main technology and products mainly adopted by network interconnections are firewalls, intrusion detection, vulnerability scans, antivirus gateways, host reinforcement, and event audits. 2003 plans to establish a new information security system. V. Taiping Life Insurance Company (1) Basic Cases of Information Technology Departments Taiping Life Insurance Corporation was established on November 30, 2001, headquartered in Shanghai, the information department named Computer Department.
