The fourth problem of managers often
Let's take another problem. This is also a problem we often commit, and the company has an opposite. Sometimes we don't deliberately, but you don't know this problem. Therefore, we call it a kind of thinking for the company's internal formation. This idea is often a problem that I don't know. Let's talk about the first concept, talk to others, only one synonym, called us. Because we often talk, you and them, in fact, there is only one synonym, called us, can't tell you, you can't tell them. When I was a manager, I was responsible for the Ministry of Author. One day, I told our general manager to say such a sentence. I said that they have a Tainan Maintenance Factory. I didn't expect our general manager to ask me in this: Who is them? I actually didn't pay attention, I made it again, I said that they have a Tainan maintenance plant. He immediately asked, who is them? I have to admit mistakes and sorry. Our general manager is jealous: the manager, the speech is careful! As the company's senior cadres, this mistake, they, who are you? who are you? baffling? We Tannan Maintenance Factory, how are they Tainan maintenance plant. It makes sense, it is very reasonable.
So, you can't tell this later. They Zhoushan, who are you? Our Zhoushan branch, right, our Huzhou branch, our Taizhou branch, to speech like this, our Ministry of Human Resources, our Finance Department, our personal service department, to speech like this, we! For the first time, you, you are making mistakes. It is the way to form an opposite company, and it is the matter of lasting things. You don't believe that the customer will complain. When the customer complains, when you call your company, don't say that this policy is what they die, this business is what is the damn they pick it up! This account is what the death is wrong. How do people talk to Zhejiang people in Hangzhou? So who you are? who are you? You are Chinese life. So in the face of the entire Zhejiang people, you only have one sentence, our Chinese life. Close the door, go back to review yourself who is wrong. You can't tell them in front of the guest. You often say this, soon the company formed opposite. This is what we often make. In the future, we must pay attention to it when you meet, any supervisor should remember this matter, as long as you have you, they say, cough, cough, make mistakes! Mr. Yu said, don't tell them, you are us. This oral language will be changed later. You are not small, you, you, your Human Resources, how do you engage in your training? How do you engage in the education division? then who are you? Don't you be China Life? Therefore, we should say that our training department, our Human Resources Department, our finance department, to speech like this, so don't remember.
Why didn't I don't have good time? There is this problem exists. Tell you every day, they will cause alienation, the most serious will destroy unity. I speak two examples in this place. These two examples are related to me. Because I have experienced, I like to tell a example I have experienced. First, I will talk about Tianjin first. Tianjin has a company, Otis, to do elevators, the company is large, in the whole mainland, many elevators are Otys.
The surname of the general manager of Tianjin, he once went to Tianjin asked me to eat. That night he said, Yu always, he knows that I am general manager, so he calls me. Head, some things I want to ask you, I don't dare, the king, I have eaten your meal, I must have a little contribution. I heard that you have worked in Japan for more than ten years, I said yes, I heard that you have been educated in the US and Britain, yes. Then do you understand Japan and the United States? I can say it. So, always, I want to ask you a question, what is the difference between us? I said Wang, I originally, I didn't want to say this. I am like Christmas Eve. If you have eaten this, you will say this, I'm telling it! I said, Wang Zong, from your door, there is a long aisle, both sides are the woods with the factory, then your Mark is very large, Otis is invisible. I said that the other is six so big, then the big one is gone, the general manager of Wang, do you really haven't seen it? General Manager Wang, your company entered the seven or eight hundred people, didn't you see? I saw it at a glance. With my understanding of your wall, that O didn't see for at least one month. General Manager Wang, this is the biggest difference between Japan Mitsubishi elevator. I said, I don't know that you have a strong competitor called Japanese Mitsubishi elevator. I also know that Shanghai's most powerful Hyatt Gold Trade, the 86-story building is not got, Japan Mitsubishi elevator grab . He said: Don't say it well. He said: What should you do? I said the general manager of Wang, this is called the team spirit, what do you want to do in? Oh! Why didn't they notice that I haven't seen it? they! Oh! Why didn't they go up? I said that the general manager of Wang includes yourself, as long as there is a person, a company! Our O didn't see it, the o will go up. right? In fact, your team is not mentally mentally. General Manager Wang, ask for a team spirit in your city! Don't go outside the Japanese Mitsubishi elevator, Fu Shida, and build it first. I will see this little action, and your team spirit is not strong. This is the biggest difference between you. Because the Japanese Mitsubishi elevator is bad, when it is called human repair, they first said, I am sorry this is our fault. Jump to repair. Your people are not, one is going, which is the installation? Which is the dead selling elevator? I manage who you sell, is your elevator? Do you want to repair it? Go back and ask who sells it? So in the face of all customers, we must say that our Chinese lives, go home and review, this is wrong, it is absolutely unable to speak in front of customers, you must say our Chinese life. This sentence develops habits and has been talking like this.
The second example is that I have encountered such a thing in Narita Airport. I was trained in Narita Airport. When I was under get out of class, I bought a box of Siede tofu. I went back to eat, bad, I lost it. The next day I walked from the small playground, I bought Siede tofu, bad! Do you have it? That kind of thing is worthless, I lost it! You can rest assured, you can rest assured. I am not coming to you want money. The lady is not the sentence, sir, this is a big thing, you wait. She! through! I ran up. Not to take a man down, the man took a plastic bag when the man came, and took a bill of banknotes in his hand: Mr. there is 5 boxes, and it is fresh, this money is yours. We refund to you, selling such tofu in our store is our shame. However, Mr., we have notified the supplier and next week. If you are still near us, please come to me, I will tell you the result of the meeting, and sell this tofu in our store is our shame. You listened to him, just talking from the head to the end, just talk "we"? If he is different from me, it is different. His lady is not good to stop me, bad? Is this tofu buy it here? Do you have nonsense? In addition to your supermarket here? Then you tell me which young sister sells? I forgot. So you can't sure you buy it here, right? Will you go back soon? Is the fresh tofu ruled? How many seconds is to eat? If you don't eat, you will put it on the refrigerator. The fresh tofu is the natural flavor of sour, acidic acid is natural. I will say, okay, don't talk, I will say, I should die, this is my first time, and the last time. I will go, so they are not talking like this. So, I will only train in Narita Airport, I will go to the super business to buy things. However, I have never been eaten from the present now, and there is no chance to have five free. The most important thing I didn't take pictures 5 free, the most important thing, this is an attitude, this is called us. First study yourself, say that you are wrong, then resolve people's problems, come back to review. Call him, he will never say, yeah, this tofu is not what we do. Like Shanghai Lianhua Supermarket may tell this, this tofu is not what we did, we are a Lianhua supermarket, do not do tofu, this is a dead supplier. I sent anyone who sent it, it is a bright fresh milk, and it is also the fault of Shanghai Lianhua Supermarket. You go to find light, don't talk to me, I don't want to listen. So, you never mention the people behind you in front of our customers. You are facing our customers, you are a Chinese life, your company will write a policy, who is wrong, who puts the mistake, is your business. Because you can't tell you in front of our customers, they. Therefore, the conclusion is that the phone is a night, but there is no habit, that is the answer to the phone is to solve the problem.
There is a company in Huaihai Road, Shanghai. You have heard of Bell, Germany. This company is too famous, 400 years, so a company can be 400 years to today, must have his truth. That German, I will find me: more than one, do you take a class for us! Oh! I said that Bell, Germany, is a very famous company, but also to class? He said: Mr. Yu, you see Chinese cute cadres outside, all of them are all, all Fudan, all of which are Tongji, and the Chinese teacher, there is Zhejiang University, but he said: Yu Mr. Yu, you The Chinese is very fun, and the speech is always a sentence. I didn't have a breath, listened to him, but he ordered to continue. He said that I will give an example, Mr. Yu, our company's materials, people to lead the materials. Is there a material for S1304? No. He said that your Chinese speaking is a sentence: no. Does he say that you can speak, have there any material for S1304? At present, there is no, but there are two alternatives, 1301 and 1302 do you want? Don't, don't want 1304! So now there is no stock in Shanghai, there are 1305 Nanjing, and if you need this goods urgent transfer, I can pay for the next week. If you don't want this week, try to satisfy you, see if the worship can get the goods? Can't you tell? No, one sentence. Now come back to our topic, people who usually answer the phone, I don't like listening. You have the opportunity to call back from the outside, will the company will speak like this? I have three words to answer the phone, I am very uncomfortable. People say that Liu Manager is there? Not there! He's not in now! One sentence. I don't like to listen to this, he is not! What is it is not. Waitabe in the entire office to talk, or the manager of Liu goes down? Or is Liu Yi, who is in Hangzhou? Or is Liu Yi left to Zhoushan? Or is Liu Yi's abroad? Is it clear? People who will speak this: Sorry, Liu Yi is not in the seat, but with my understanding of him, his bag is in 30 minutes, it should return to this seat. You can call after 32 minutes later. If he is not there, I find out his drop. What is my name, what is the name, you contact me. How do I talk about each other? Thank you! The phone is put down. Can you tell me like this?
In the second sentence, I don't know! Telephone is hitting Chinese life, you don't know who knows? Then I certainly know that a cadre of China's life is not likely to know all things. I don't know if you don't know, you tell me who knows, or ask someone who knows. I don't know, the phone is put down. The second sentence is the most inexplicable.
