KM failed to implement or unsuccessful implementation of four reasons: You Xingying published: 2004.03.04 Source: CCID spring is the peak of job-hopping, how to use knowledge management and human resource management systems to protect company knowledge and human resources will be The focus of the manager layer is concerned. Mr. Lihua, a partner, a partner, a partner, a partner, a partner, a partner, a partner, a partner, a partner of Beijing Branch, Beijing Branch, visited the above issues.
CCID NT: Is knowledge management part of human resources management?
Lihuaizin: In the management of the company, knowledge management and human resource management are different roles. People managed by human resources can be called CPO, people CKO. CKO may be more and CIO, CTO is close to some. CIO, CTO to do CKO is more appropriate than CPO. From the content, they want to identify what is the knowledge that the company should master, the knowledge of its own brand or absorbed from the outside world can be used for employees; another aspect is means, how to spread the most effective communication Knowledge and control risk, prevent spread, protect the company's interests.
There are two aspects related to people in knowledge management, and HRM: one is from corporate culture, how to encourage employee sharing, communication knowledge, and better for customer service, and another aspect is technical means, this requires CIO , CTO to resolve.
There is also a topic that can be independent, is the moral management of employees.
CCID NEW: What is the reason why companies do not implement knowledge management or implementation?
Lihua people: 1. Corporate culture: Is it encourage communication to knowledge? There is still such a bad breath: like a college, I have reserved the topic I have done, and there may be more competitiveness than others. In addition, corporate culture is not coming, and the cultivation of corporate culture takes 7 to 10 years, and a company's life is 10 years. There are many companies that have not yet come and build corporate culture.
2, corporate management: Does companies have corresponding institutional security knowledge exchange, to employees: I can easily get knowledge, I share my knowledge can be encouraged or reward, and so on. For companies, there is no corresponding system and corresponding equipment, including the network, reading rooms and libraries.
3. In addition, the company is not the problem that the company is currently the best solved, which will be the decisive factor affecting the implementation of the company. For different development phases of different industries, enterprises, and even enterprises, the value of knowledge management is different, and it depends on knowledge management in the management of enterprise management. Do you want to manage knowledge management, to see which is more important than other sales management, production management, financial management, strategic management or human resource management. Enterprises have a reason to have a priority, and there is reason to invest resources to currently develop more urgently in the company. The demand for knowledge management should be stronger than knowledge management.
4. Is there a special person or a team or even a department? Knowledge management is very high, it is not a way to do it in the mouth.
CCID NT: How to improve employees to conflict with knowledge management?
Lihua people: Evaluation system: This happens has a relatively high position of replacement. People at all levels will face this issue. But everyone wants to accumulate experience, growth knowledge, improve their competitive value, and can advocate knowledge of knowledge based on this awareness.
From the work level, everyone's experience and knowledge are limited, this has the cultivation of team awareness; on the other hand, it is to avoid repeated work.
Management must have this awareness and enterprises can have corresponding means. For example, strict assessment, require employees to improve efficiency, employees need to learn knowledge, share knowledge; and encouragement, encouragement, efficiency, can reward and encourage, can inspire employees to actively learn and share knowledge.
CCID NEW: Corporate culture is part of strategic human resources management, what is the link between knowledge management? Lihua people: knowledge management is relatively tangible, see, touch; cultural management is a means of knowledge management, and there is a good cultural atmosphere to effectively implement knowledge management.
