CRM customer relationship management system runs through market, sales, production and service. Nowadays, the home appliance industry is extremely fierce. In the numerous distinctive home appliance companies that are distinguished with core competitiveness, Rongsa's customer-centric strategy is in-depth by implementing customer service management systems.
In the service of customers, Rongxa fully understands, respecting customers, pursuing the good service of customers and solemnly launching "Red Carpet" service to the whole society: 24-hour hotline service, urban area 24 hours delivery service, 24 hours Letter reply service, 24-hour emergency home service, 24-hour repair return service. At present, the company has established a unified planned enterprise information website, and a series of hotline calls are used to deal with customer consultation, complaints, repair, and return visit to customers. The professional service team has formed a large and perfect professional service network, unified training, unified service standard, unified management model, unified assessment, service such as one, realization of the technical specialization, professional consultation, professional consultation, professional consultation, professional consultation, professional consultation, professional consultation, professional consultation, professional consultation, professional Design, professional installation, professional maintenance. However, the current work of company customer service, distribution, unified management of spare parts of all parts, installation and maintenance cost settlement to the statistics of various traffic categories (complaints, repairs, consultation) and other work mainly through manual operation.
It has risen rapidly in today's Rongshida, which has become the bottleneck of business development in design structure and implementation, and cannot meet the current and future needs of Rongshida Group.
Rongsida attaches great importance to the continuous improvement of customer service capabilities, investing nearly 10 million yuan to enhance customer service level and management capabilities.
In the view of Rongshida, StarCraft has productive industry application systems, low-cost implementation and maintenance costs, professional development teams, excellent home appliance industry customer service systems implementation experience, the main network is in sales and implementation Do a good job in the professional consultation of Rongshida project, so that Star Network and Rongshida maintain a high degree of consistency in sales processes and implementation in the sales process and implementation of Rongshida business process reorganization, system construction, and cost control management.
For a call center, if only one hotline platform for phone access is completed, it cannot meet the needs of customer service. The powerful customer service management system of the StarCraft network transforms the customer service center in the general sense into the marketing center, realizing customer data integration, integrated marketing, customer care, proactive marketing.
Star Network Customer Service System Based on the corporate customer service application process design, the call center, web, etc. is conveniently coupled with the background customer service management system, and the agent can realize the customer's return, send work, etc. in the same system. The relevant management personnel at all levels of the enterprise can deal with the daily transactions, real-time understanding of the implementation of all the factions, realize effective management; enterprise information department only maintenance of a data center to maintain the normal operation of the system, and can be convenient and other The system is interactive.
After the Application of Star Network Customer Service Management System, through one-stop operation, unified management, coordination operation of customer service, realize the real-time mastery of customers under the Rongshida market, and the customer service center became the marketing center and profit center of Rongshida.
Construction of home appliance companies in the construction of home appliance industry in the construction of home appliance companies, StarCraft network will provide a more professional and more efficient customer service center construction service for the home appliance industry. (Finish)
