Star Internet join hands with British News Technology for Philips Construction Intelligent Call Center Platform - Establishing a Home Appliance Industry Service Pioneer
2004/04/19
Netherlands Philips (Philips) Electronics Co., Ltd. is one of the world's largest electronic company. It has more than 60 business activities from consumer electronics to family small appliances, especially in small home appliances industry, has been in the world's leading field. Philips attaches great importance to China's market and has established production plants and national after-sales service networks in China. With the advancement of information, Philips is increasingly feeling that there is a powerful online platform to integrate various information in the country. In the end, Philips chose Star Internet Corporation to build an intelligent call center platform system for the company's small household capacity department. The Star Internet is the first brand of CRM system in China. StarCraft network in accordance with China's first web / XML-based CRM system developed by international software standardization standards, introduces international advanced management philosophy, and combines management practice of Chinese companies, especially Excellent performance in the field of corporate customer service, is known as the first brand of China Enterprise Customer Service System. Through many investigations and arguments, the StarCraft has finally selected the British News Call Center Integrated Switch Zingswitch® Call Center Platform to create a smart service center. The Star Internet Getting Eyexual Technology has opened up a model of home appliance industry call center platform, which has established a high-quality, efficient online work platform, optimized combining business processes, greatly improving the work efficiency of Philips. The integrated switch of British News Technology for Philips Choosing Technology is the only Solid State Flash Disk Curing Curing and CTI (IVR, CTI, CTI Server, ACD, PABX, VOIP) to achieve telecommunications Level stability, can provide a stable network system for Philips, users can exchange information, product consultation, maintenance, complaints, and greatly reduce the phone waiting for the queue time, have established a good after-sales service image for the company anytime, anywhere. ® uses British News special patent chips to support massive recordings, meet the needs of large traffic, 24 hours to record information on telephone, network and other means access from all over the country, all information has real-time recording records, large system capacity Ensure the system will not be paralyzed; Zingswitch® system unique redundant design, the kernel adopts an embedded system, so that the system stability is further strengthened, and the maintenance uses the web interface, safe and reliable. Star Internet and British Journalism Technology teamed up to work as a smart call center platform built by Philips, providing a solid guarantee for Philips's external service standards and commitments, can quickly and effectively communicate with customers, feedback, and truly do it. Service Mission of "Customer is a respectable, service is good".
英 立 讯 科技 公技 Contributed CTI Forum Editor
