I purchased a batch of books under the order of 10.8. Here is a complaint letter sent to Dearbook after I purchased a book. I want to see the letter below, I know how DearBook treats customers.
"I want to complaint is the Shanghai sub-station, and I have complained about your total station, complaints of Deerbook !!! I first purchased a book in Deerbook, I am very angry, if you don't give me a reasonable solution, I swear me later Don't buy books in DeerBook, and recommend that everyone I know is not to buy!! Today, I will give it to me. But when I got the book, I am very angry!!!!! I don't know what you want, what do you make the customer's demand ?!? !!! My order number Is 274198, the order number is 54942. Trouble you to check, I fill in: "Failure processing: Cancel the entire order" !!! And I have a lot of books now, with a list of orders It is also shown to be out of stock, and the lack of it is what I want to buy. Others are bought, because I am the book I have received, so I have never bought I want to buy me. The book is paid, and when I want to buy the book in the future, I will send you a book fee. In fact, this is not a problem, the key is that your attitude towards customers make me very angry. !!!! I hope you give me a reasonable, let me satisfy the solution, make up for my spiritual, material loss, otherwise everything you will be at your own risk !!! "
Attachment: In fact, I have less complaints. I bought their books. I bought 40 yuan on the website (I can't remember it), and I will send a journal magazine. I chose the first phase. "Programmer" in 2003, the result is nothing.
The staff of the Dearbook Terminal sent me a message: "sender:
Let's take a look at my order details: "Balance processing: Return my outstanding handle: 130.8 yuan total DearBook Price: 99.4 yuan total discount price: 99.4 yuan Explosion: 0 yuan Use coupon: 0 Using d currency: 0 Additional fee: 5.0 yuan Total payment: 104.4 yuan Order Date: 2004-10-8 Cash registration time: delivery time: order status: effective delivery status: Some shipping order receipt status: has been received Ticket Title: Do not invoice customers message: send mail tell me to deliver delivery time, thank you! "I don't know" short-selling processing: cancel the entire order "and" delivery status: part delivery order "How can you call here thing. But today, Shanghai Sub-station did not give me any reply, phone, mail all, I accepted this fact, because I have already taught how to treat customers, now I think it is not surprising, because this It is dearbook.
I want to tell you here if you want to have a similar experience with me, OK, I recommend you to buy a book in Dearbook. If you also decide DearBook This kind of service attitude towards customers is very angry, I advise everyone to fully turn: China-Pub. I have several book experiences in China-Pub, and I have a lot of books. After the order, they will generally call and confirm, and encounter temporary out-of-stock (I have encountered), I will call and ask the customer's opinion. One thing is that at least CHINA is at least China. -Pub's name, and DearBook, I don't know that it is the name of the bird website. I started to get a book. I don't know who it makes it wrong. This makes me very unassured. If my book is there? Who are I going, is it looking for that website or go to DearBook? ! ? !
