How to ask questions the smart way
Ask the wisdom
CopyRight (c) 2001 by Eric S. Raymond
Chinese version COPYLEFT 2001 by d.h.grand (Nobody / Ginux)
English: http://www.tuxedo.org/~esr/faqs/smart-questions.html
Thanks to Eric patient pointing and consent, this article can be completed and released, this guide English copyright Eric Steven
Raymond, all Chinese version copyrights are all d.h.grand [Nobody / Ginux].
table of Contents
Introduction
Before question
How to ask questions
Care to choose the forum
Try to use the mailing list
Use the vocabulary, the syntax is correct, spelling
Send a problem with easy read format
Use rich use, describe accurate title
Accurate description, large information
Not too much
Just say symptoms, don't talk about guess
Symptom symptoms in time
Don't ask private reply
Understand what you want to ask
Don't ask questions that should be solved by yourself.
Remove meaningless questions
Humility is not harmful, and often help
After the problem is solved, add a short description
How to understand the answer
RTFM and STFW: Don't bother me.
Still don't understand :(
Endlessly
Never like a loser
Think twice
Good problem, bad problem
What should I do if I can't find an answer?
====
Introduction
====
In the hacker world, what kind of answer can you get when it is proposed a technical issue? This depends on the difficulty of digging the answer
Degree, also depends on how you ask questions. This guide is designed to help you improve your skills to get your most wanted answer.
case.
First of all, you must understand that hackers only prefer arduous tasks, or can inspire their thinking. If so, if not,
Do we come back? If you have a good question worthy of we repeatedly chew, we will be grateful to you. Ask
The title is that incentives, it is a thick gift, you can improve our understanding, and usually expose that we have never realized or think
Issued problems. For hackers, "Ask!" Is a strong praise from the heart.
Although the hacker has a despise simple problem and unsolicit, sometimes it seems that we seem to have a newbie, to know the knowledge
There is hostile, but it is actually not that.
We don't want to cover up some people's contempt - they don't want to think, or don't finish doing them before you ask questions.
thing. This kind of person will only murder - they are only willing to ask, never pay, do not consume our time, and we can
Take time to use the time in more interesting questions or more worthy of the answer. We call such a person "loser" (by
For historical reasons, we sometimes spell it "lusers").
We also know that many people just want to use the software we have written, and there is nothing interest in technical details. Most people
Words, computer is just a tool, a means to achieve the purpose; they have more important things to do, more important
Life is going to pass. We understand this, and it is not expected that everyone is interested in the technical problems of our dischat. Course
However, the style of our answering questions is for such a group of people - they are interested, and willing to actively participate in the problem.
Decided. This will not change, nor should it change; if we change, we will lose our efficiency.
We have a large extent belong to volunteers, with the time from the busy life to solve the answer, and often asked
No. So we have ruthlessly filter out some topics, especially those who look like a loser, so that it is more efficient.
Use time to answer the victorious problem.
If you think that we are too arrogant, let you not be cool, let you wrote, you can think about it. We didn't ask you to succumb to us - in fact, most people in our most like fair trade, as long as you pay smallnu
Forces to meet the minimum requirements, we will welcome you to join our culture. But let us help those who don't want
It is meaningless to help yourself. If you can't accept this "discrimination", we recommend that you spend money to find a family business.
The industry has signed a technical support protocol, don't give up the hacker.
If you decide to help us, of course, I don't want to be considered a loser, and I don't want to be a member of the loser. Immediately
The best way to go to the effective answer is what questions like the winner - smart, confident, and solve the problem, just
Occasionally, you need to get a little help on a specific issue.
(Welcome to make improvements to this guide. Any suggestions please e-mail to esr@thyrsus.com, however, please
Wen is not a general guide to the network etiquette. I usually refuse to adopt the proposal to get useful answers in the technical forum. )
(Of course, if you write Chinese, it is best to send it to DHGRAND@hotmail.com ;-)
=========
Before question
=========
Check that you have to do it before the technical issue is made by email, newsgroups or chat rooms:
1. Read the manual, try to find an answer yourself.
2. Look in the answer in FAQ (a well-maintained FAQ can include :).
3. Search online (personal recommendation google ~).
4. I am in listening to your friends.
When you ask questions, you must first explain what you have before this; this will help to establish your image: you
Not a beggar who is in vicalation, and does not want to waste others. Can explain that you learn from these operations
It is better. If the questioner can learn something from the answer, we are more happy to answer his questions.
Thoughtful thinking, ready for your problem, the grass rate can only get an answer to the grass rate, or you can't get any answer
case. The more you show your efforts to solve the problem before seeking help, the you can get a substantive help.
Be careful, don't ask questions. If your problem is based on the wrong assumption, the ordinary hacker (J. Random Hacker)
Often use meaningless literal explanation to reply you, think about "stupid problems ...", I hope you will answer from the question.
(Rather than the answers you want) learn.
Never think of being qualified to get answers, you don't have this eligibility. After all, you didn't pay any remuneration for this service. you
Going to "earn" back to an answer, relying on a question of connotation, interesting, thinking incentives - one
A problem with potential contribution to the experience of the community, not just passive from others to know about this - to earn this answer
case.
On the other hand, you are willing to do something in the process of finding the answer, it is a very good start. "Who can give some mention
Show? "," What is missing in this example? " "And" Where should I check? "Compare" please
The approach came out "It is easier to get a reply. Because you seem to have a correct direction, you have the ability to complete it.
And determined.
=========
How to ask questions
=========
----------------
Care to choose the forum
----------------
Carefully choose to ask questions. If you are likely to be described below, you are likely to be ignored or seen as a loser:
2. In the discussion of advanced skills, it posted very primary questions;
3. Posted at too many different news groups
The hackers usually cut off the problem of the wrong place to protect their communities that have not been submerged by a lot of posts. You won't hope
Have a post is cut off.
In general, the problem is sent to a well-selected public forum, which is easier to get useful answers than the closed small circles.
There are several reasons for this phenomenon, one is that there is more potential respondents in the public forum; another reason is the public
The forum has more audience. The hacker is more willing to make the tried as possible - not a limited one or two - from the answer.
----------------
Try to use the mailing list
----------------
If a project has its own development mailing list, you should send the problem to this mailing list instead of a developer, even
You are very clear who can answer your questions. Check the project documentation and project homepage, find the mailing list of this project
Address, this reason is four:
1. Any problem worth asking a developer is worth mentioning to the entire development group. Converse, if you think this
The problem is not worth mentioning in the mailing list, there is no reason to use it to harass any developer.
2. Ask questions on the mailing list to share the developer's workload. A developer (especially when he is the responsible person of the project
During the case, you may have no time to answer your questions.
3. Most mailing lists have historical archives, and they can retrieve in the search engine. People can find you
Questions and answers, no need to ask again over again.
4. If a problem is often proposed, developers can improve documents or improve software accordingly to reduce users' sleep
Confuse. And if the problem is always proposed in private, there will be no one has a whole grasp of this.
If you can't find the item list address of the project, you can only see the project maintainer, then write to the maintor. In this kind of
In case, don't think that the mailing list does not exist. Show you in your letter that you have tried to find it, you still can't find the mail column.
table. In addition, you don't mind transfer this news to others. (Most people think that private letters should be private, even
There is no confidential content. Allow your news to others, giving the closer a choice for handling your email
select. )
----------------------------
Use the vocabulary, the syntax is correct, spelling
----------------------------
We found out from experience, careful writers are often horses and tigers (I dare to make package). Answer carelessly
The problem is not worth it, we would rather turn the time elsewhere.
Therefore, it is very important to clearly express your problems. If you are troublesome, we will be too lazy to take care of you. Note
It is not necessary to use the formal language in the form of a good language. In fact, the values of hacker culture are unscrupulous.
Accurately use slang and humorous language, but don't use it; you must indicate that you are thinking, paying attention.
Correct spelling, punctuation and case is important. Don't put "ITS" and "IT's" or "LOOSE" and
"Lose" is confused. Don't use all uppercase forms, this is considered to be rude loudly (all don't do it.
Where to go, because this will bring difficulties to read. Alan Cox can be written with all lowercase, but you can't do it).
More general, if your question is written like a half illiteracy, you are likely to be ignored. If you write like a geek
(Cracking lovers) or grayscale (only using ready-made tools) is definitely looking for death, guaranteeing you in addition to ruthlessness
The boycotculation is not there (or the best ending is a "help" that gets a lot of excavation.
If you ask questions using non-nominal forums, you can make a little fault to spell and grammar - but you can't think about it.
Tiger (right, we can figure out the differences of the two). In addition, unless you know what language will your answer?
If you say, please use English. Hackers in a hurry often skip their problems they don't understand, and English is online.
Work language. You can reduce your problem with English. It is not read.
------------------
Send a problem with easy read format
------------------
If artificially causing your question, it is difficult to read and understand, it will be easier to be ignored. So you want:
1. Use a plain text message, do not use HTML (Turn off HTML is not difficult).
2. You can usually attach the MIME accessory, but must have real content (such as additional source files or patches), and
More than just the file template generated by your mail client (such as a copy of your message).
3. Do not put all the questions in a full segment of non-stop. (This will make the respondents difficult to answer some of the questions
Question, even if you can answer all the questions, I also want to know a clear one :). Very likely that the recipient can only
A text display of 80 character widths is read, so the row surround mode should be set within 80 characters.
4. Do not use MIME quoted-printable encoding in English forum; this coding format is not available on the ASCII code
It is very necessary to express the language, but many mail agents do not support it. At this time, full of "= 20" symbols
Separate the text, and it is difficult to distract.
5. Never expect the hacker to read the file format of the closed ownership, such as the soft Word format. Most black
The response to this is like a hot-baked pig manure on the ladder of you (the meaning of anyone will not step into your door - the translator
Note).
6. If you send an email through a computer that installs Windows, close the soft stupid "intelligent reference" function. This
Can free you to take a spam in the email.
----------------------------
Use rich use, describe accurate title
----------------------------
In the mailing list or newsgroup, the topic title within about 50 words is the golden timing of grasping senior experts.
Don't use your chatter "helping" (more don't say "help !!!!!" This is to dissemble this.
A chance. Don't want to use your pain to touch us, don't use space instead of the description of the problem, even if you are extremely simple.
Short description.
Stupid question:
Help! My lap is not displayed normally!
Smart problem:
XFree86 4.1 The mouse cursor deformation, the display chip of the FooWare MV1005.
If you ask questions in your reply, remember to modify the content headline, indicating that there is a problem. A look like
"Re: Test" or "Re: New BUG" is difficult to cause enough attention. In addition, reference and delete the previous article
Rong, leave a clue to the new readers.
------------------
Accurate description, large information
------------------
1. Carefully describe the symptoms.
2. Provide a problem that occurs (machine configuration, operating system, application, and other).
3. Explain how you study and understand this problem before you ask questions.
4. Note What steps you have taken before you ask questions.
5. Russen has recently made hardware, software changes that may have an impact. Try to think about how a hacker will ask you, give him an answer when you ask questions.
Simon Tatham wrote an excellent essay called "How to Effective Report Bug". Strongly recommend you to read it.
------------
Not too much
------------
You need to provide accurate and effective information. This is not asking you to simply put into tons of error code or data completely dump.
Excerpted to your question. If you have a large and complicated test condition, try to cut it as much as possible.
There is at least three points everywhere. First, showing your efforts to simplify the problem, this can give you an answer
The opportunity increases; second, simplify the problem of getting the opportunity to get useful answers; third, refining your BUG report
During the process, maybe you can find the problem or make corrections.
------------------
Just say symptoms, don't talk about guess
------------------
Tell the hacker that you think there is no help. (If your inferior is so effective, use to others
Help? Therefore, it is sure that you originally tell the symptoms of their questions, don't add your own understanding and push.
s. Let hackers diagnose it.
Stupid question:
I encountered a SIG11 error in the kernel compilation, I suspect that a flying line is on the front of the motherboard, this
How should I check the best?
Smart problem:
A set of k6 / 233 systems I made, the motherboard is FIC-PA2007 (VIA Apollo VP2 chipset), 256MB
Corsair PC133 SDRAM, frequently generating SIG11 errors in the kernel compilation, there is such a way from the boot for 20 minutes.
The situation, never happened within 20 minutes before booting. It is useless to restart, but it will work 20 minutes in one night.
All memory has changed, no effect. Typical compilation records in the relevant part ....
------------------
Symptom symptoms in time
------------------
The most helpful clue to find out the problem is often a series of operations before the problem, so your instructions should be packaged.
Contains operational steps, as well as the response of the computer until the problem is generated. Save an action in the case of command line operation
Record (eg, using scripting tools) and references about 20 commands will be helpful.
If the crash has a diagnostic option (for example with -V to the detailed mode), try carefully considering the selection option to operate
Add useful debug information in the record.
If your description is long (more than four paragraphs), the problem will help at the beginning, the next time the time is more
. This hacker knows what to find in your instructions.
----------------
Don't ask private reply
----------------
The hackers think that the problem should have an open and transparent process. As long as any more people have noticed the answer
Good or incorrect, this initial answer can be corrected and should be corrected. At the same time, by the ability and knowledge
It is accepted by everyone, and the answer is a reward you should have.
If you ask the other party to answer you privately, this has destroyed the entire process and also destroyed the reward system. Don't mention this requirement, this
Is the right of the respondent, by him to choose whether to reply privately - if he chooses to do this, usually because he thinks this
The answer is too easy to see or have a bad public impact, others will not be interested.
There is only one limited exception: if you expect to receive a lot of similar answers, you can say: "Send the answer to me.
Summary by me. "A list of mail lists or newsgroups will be saved from a large number of repetitive posts.
----------------
Understand what you want to ask
----------------
There is no margin, and there is almost no time black hole. People who can give you useful answers are also the most busy people (they
Busy is because of most of the work to be completed. Such people don't have a cold, there is no cold, so it can also
Said that they have a bad cold about the borderless question.
If you express what you need to answer what you need (provide suggestions, send a code, check your patch or don't
Of the most likely to get a useful answer. This will set a time and energy limit, which is convenient for answers to concentrate.
Force help you, this is very effective.
To understand the world of experts living, we must imagine professional skills as abundant resources, while the time reply is poor
source. Solve your problem, the less time you need, the more you can take an answer from a busy expert port.
Therefore, the structure of the optimization problem, try to reduce experts to solve the time it needs, there will be a lot of help - this usually
And simplify the problem. So, ask "I want to better understand X, can I give some prompts?" Usually thanked "you can
Explain about X? "Better. If your code can't work, ask what is wrong, than you ask others
You must be much more wisdom.
---------------------------------------------------------------------------------------------------------------------------------------
Don't ask questions that should be solved by yourself.
---------------------------------------------------------------------------------------------------------------------------------------
The hackers are always good at distinguishing which issues should be solved by yourself; because most of us have solved this type
problem. Similarly, these problems have to be done by you, you will learn from the middle. You can ask for a prompt, but don't
Seeking a complete solution.
----------------
Remove meaningless questions
----------------
Don't use meaningless words to end your questions, for example, "Can someone help me?" Or "Is there an answer?". First of all: if you
The description of the problem is not very suitable, which is more painted. Second: Because this question is to draw a snake, the hacker will
I am tired of you - and usually use logically correct answers to represent their contempt, for example: "Yes, someone can help
You "or" no, no answer ".
----------------------------
Humility is not harmful, and often help
----------------------------
Gift, use "please" and "first thank you first." Let everyone know that you spend time and obligations to help
Thankful.
To be honest, although this is not like syntax, clear and accurate description, avoid private formats, etc.
It is used to replace them); hackers generally prefer directly and technical keen bug reports, rather than polite
A nonsense (if this makes you confused, please remember, the standard we measure a problem value is: it can let us learn
How much will it be).
However, if you have a lot of problems, you can't solve it, and the courtesy will increase your opportunity to get useful answers.
(We note that since this guide is released, the only serious defective feedback from the Senior Hacker is the pre-
Thank this. Some hackers feel that "thank you", you will not thank anyone else. our
Suggestions are: all thank you. )
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After the problem is solved, add a short description
---------------------------------------------------------------------------------------------------------------------------------------
After the problem is resolved, send someone to all people who have helped you, let them know how the problem is solved, and once again expressed gratitude. If the problem has attracted extensive attention in newsgroups or email, it should be posted there.
Follow it.
Supplementary instructions don't have to be long or deep; simple sentence "Hello, it turned out to be a problem with the network cable! Thank you
- Bill "Don't say anything more than anything. In fact, unless the conclusion is really technical, short and lovely summary
Better than long academic papers. Explain how the problem is solved, but it is not necessary to repeat the process of solving the problem.
In addition to representing politeness and feedback, this supplement helps others search for you in the mailing list / newsgroup / forum.
Have a full solution, which may also be useful to them.
Finally (at least?), This supplement helps all people who have provided help have been satisfied. If you are not
Older or hacker, then believe us, this feeling is for those tutors or experts who ask them, it is
very important. The problem will be discouraged; the hackers are eager to see the problem is resolved. Good people have good news, satisfaction
They are eager, you will taste the sweetness when you post new questions.
============
How to understand the answer
============
--------------------
RTFM and STFW: Don't bother me.
--------------------
There is an ancient and sacred tradition: if you receive "RTFM (read the fucking manual) back
Reicing, the respondent thinks you should read the TMD manual. Of course, basically he is right, you should read it.
RTFM has a young relative. If the answer is "STFW (SEARCH THE FUCKING Web), the answer
Think you should go to TMD online search. Basically, he is also right, you will go.
Usually, answering you one of these two sentences will give you a manual or a URL that contains you need content, and he
They are reading when they play these words. These replies mean that the answer is considered (1). The information you need is very easy.
Get; (2). You goelf to search for this information than filling you to make you learned more.
Don't be unhappy for this; in accordance with the standard of hackers, he did not see the requirements for you, it is already able to speak roughly to you.
s concern. You should express our gratitude to his grandmother.
------------
Still don't understand :(
------------
If you are not very understanding, don't immediately ask the other party to explain. As you have tried to solve the problem before you have used it (use
Handbook, FAQ, network, the master around you), understand it. If you really need the other party to explain, remember to show you
What have you learned something.
For example, if I answer you: "It seems that ZENTRY is blocked; you should first clear it first.", Then:
A worse follow-up question: "What is ZENTRY?"
Smart questioning should be like this: "Oh ~ I have seen help :) But only -z and -p two parameters mentioned
ZENTRY: (and there is no clear explanation: ------------ Endlessly ------------ A lot of words and deeds that seem to be rude in the hacker circle are not interested. More inappropriately, this is the straightforward communication. The product of the way, this communication mode is from the solution to the problem - how many people feel warm, but still paste the nature. If you feel that you are treated with rude, please stay calm. If someone has a crude wild, there is usually a list / news group / The elders of the forum are talking about him. If there is no such, you are full of temper, it is likely that the other party's words and deeds are hackers communities. Behavior specification licenses, and you are considered to have faults. This will not be conducive to you get information or help. On the other hand, you can also have a rough words and mentality without any reason. The other side of the above phenomenon is that people allow The truly feliners, analyzes their improper words with a sharp speech. If you really decide to do this, first carefully Also carefully add your own components. A reasonable rude and a meaningless battle only has a fine Thin lines, hackers who have lost hit collisions are not a few; if you are novice or door, do not commit this wrong opportunity It is very embarrassing. If you want to get information, not to come trouble, don't take a risk to reply, it is best to pick it up from the keyboard. (Some people claim that most hackers have mild symptoms of lonely or social disorder syndrome, and it is indeed lacking part of help "Some people" brain tissue structure of social behavior. This may be true, maybe not. If you are not a hacker, So, people we imagine that there is a defective person who will help you face our weird. I have something to say, we don't care; I They are happy to live in their own ideas, and they always have a quite doubt about medical concept. ) In the next section, we will talk about another topic; "Rude" that may be encountered when you walk in the wrong way. ================ Never like a loser ================ It is very likely that your forum in the hacker community will be subject to many public attacks - using the various methods or similar in this article Method, and it is likely to have a variety of bypass sides to tell you how you hate you. If the nightmares come true, what you can do is complaining, complaining that you are attacked, ask the other person to apologize. Scream, breathe, threaten to complain to each other, tell his boss, do not piniler seat, etc. however, You should do this: Let's go, this is not very dense. In fact, it is appropriate and beneficial (mainly Kang :). The community's norms do not rely on communities, but rely on people who actively promote their maintenance, this maintenance is open, obvious of. Don't complain that all criticism should be transferred through private letter, it shouldn't be the same. When someone points out your words, there is a fault Mistakes, or when he has different views, insist that he is shame you are useless. These are the status of the loser degree. There is some hacker forum, for the misunderstanding of highly self-reliability, prohibiting participants from posting the post to find the post, and Telling "If you don't want to help users, shut up.", They think that the topic of the participants will only make him They are intoxicated in the meaningless chatter, thereby losing the meaning of the technical forum. Exaggerated "Friendly" (in that way) is also useful help: You choose. Remember: When hackers say you are very annoying, (Whether you use a rude language) warning, don't do it, his intention Not targeted (1) you, and (2) his community. He can easily ignore you and put you from his sight. If you can't accept your gratitude to him, at least you should show your temperament, don't complain, don't expect just because you are Newcomers, you have dramatic sensitive fragile nerves and self-sealing rights, and is treated particularly for fragile dolls. ========== Think twice ========== The following is a few classic and stupid problems, as well as the hacker thinks in the heart of refusing to answer: Question: Where can I find the X program? Question: My program / configuration / SQL declaration is useless Question: My windows has problems, can you help me? Question: I have problems when I installed Linux (or X), can you help me? Question: How can I crack the root account / steal OP privilege / read the email? Question: Where can I find the X program? Answer: Just find it, the idiots - the one of the search engine. Scorpio! Does anyone won't use Google? Question: My program (configuration, SQL declaration) is useless Answer: This is not a problem, I am not interested in finding your true problem - if I want me to ask you 20 questions If you come out - I have something more interesting. When I see this problem, my reaction is usually not outside. Species: 1. Do you have anything to add? 2. It's really bad, I hope you can get it. 3. Do you have any birds with me? Question: My windows has problems, can you help me? Answer: Can you, throw away the soft rubbish, change Linux. Question: I have problems when I installed Linux (or X), can you help me? Answer: You can't, I only personally get a problem in your computer. Still go to your local Linux user The group seeks guidance for handlers (you can find a list of user groups here). Question: How can I crack the root account / steal OP privilege / read someone else's mail? Answer: I want to do this, indicating that you are a man; if you want to find a hacker to help you, you are an idiot! ============== Good problem, bad problem ============== Finally, I will give some examples to explain how smart questions; the two questions in the same question are put together, one It is stupid, the other is wise. Stupid question: Where can I find information about FOONLY FLURBAMATIC? This question is nothing to get the answer "STFW". Smart question: I have searched "Fooly FluBamatic 2600" with Google, but I didn't find useful knots. fruit. Who knows where to find information on this kind of equipment? This problem has been STFW, it seems that he really encounters trouble. Stupid question: I can't compile the source code I found from the Foo project. How is it so bad? He feels that it is the fault of others. This arrogant guy: (smart problem: Foo project code can not be compiled in Nulix 6.2. I have read FAQ, but I didn't mention it. Problems related to Nulix. This is the record of my compilation process. Is there anything wrong with me? He talked about the environment and also read FAQ, but also indicated the mistake, and he did not push the responsibility of the problem to others. This guy is worth paying attention. Stupid question: I have a problem with my motherboard. Who will help me? Ordinary hackers answer to this type of question is usually: "Ok, do you want to pick up your back and change diaper?", Then press Shield the button. Smart question: I tried X, Y and Z on the S2464 motherboard, but I didn't work, I tried A, B and C again. caution When I try C, the strange phenomenon. It is obvious that contraction occurs in the sideband transmission, but the result is unexpected. In multiprocessor master What is the normal cause of the sideband leak on the board? Who has a good idea next to what test I should find it? question? This guy, from another perspective, worth answering him. He shows the ability to solve problems, not sitting, etc. Heaven's answer. In the last question, pay attention to "tell me the answer" and "give me an enlightenment, point out what diagnosis should I do" There is a subtle and important difference. In fact, the latter problem is derived from a real question on the list of Linux kernels in August 2001. I (ERIC) is the person who makes a problem. I observed this uninterrupted lock on the TYAN S2464 motherboard. Phenomenon, list members provide important information to solve that problem. Through my question method, I gave you something worthy of playing; I make people easily participate in and attracted. I show yourself with their equivalent ability, inviting them to discuss with me. I tell them the bend I have gone. Road to avoid them to waste time, this is a respect for others' time value. Later, when I expressed their gratitude to everyone, appreciate this program (referring to the discussion in the mailing - Translator's Note) When it is very good, a Linux kernel mailing list (LKML) member said that the problem is solved is not due to I am "celebrity" in this list, but because I used the right way to ask questions. Our hackers have a rich knowledge but lack of people who have a rich knowledge but lack of people; I believe he is right, if I As you ask like a beggar, no matter who I am, you will be annoying some people or neglect them. He suggested that I record this Things, some guidance to the people who write this guide. ================ What should I do if I can't find an answer? ================ If you still don't get an answer, please don't think we can't help you. Sometimes I just see your question, I don't know what to answer. Case. No response does not mean that you are ignored, although it is difficult to distinguish this difference. In general, a simple repeating post problem is a very bad idea. This will be regarded as meaningless noisy. You can get help through other channels, which are usually more suitable for beginners. There are many online and local user groups, from fanatics (even if they may have never written any Software) consists. Usually people build such groups to help each other and help newers. In addition, you can seek help from many commercial companies, regardless of the company's big or small (Red Hat and Linuxcare are two most common examples). Don't be frustrated for payable to get help! After all, make your car engine The cylinder seal is burst - it is mostly like this - you have to send it to the repair shop and pay for maintenance. Even if the software Didn't spend a penny, you can't force technical support to always be free. For popular software, as linux, each developer will have at least 10,000 users. It is impossible to One person handles help calls from tens of thousands of users. You know, even if you want to pay for help, you must buy it. Compared with similar software, what you pay is also negligible (usually the technical support cost of closed source code software is open The source code software is much higher, and the content is not so rich).
