[ENEWS News] Bozeman, Montana (September 14, 2004) - The world's leading On Demand CRM Rightnow (NASDAQ: RNOW) announced today that the independent report of the US Nucleus Research on the Host CRM Industry will review RightNow Performance for the best ROI. After a large number of detailed investigations of the company's real customers, this report considers that RightNow has exceeded Siebel OnDemand, Salesforce.com, NetSuite, etc. Other CRM vendors.
The measurement of this report includes the following five aspects: implementation, practical, commercial impact, customer service and technical support, tracking records. Each manufacturer is evaluated in accordance with the above criteria. Among many manufacturers, RightNow got a total of the first first and gain full points in customer service and technical support.
Nucleus Reporting Reports: "Fast implementation, easy-to-use user interface and support for multiple communication channels through the knowledge base allow RightNow to provide customers with excellent ROI, and continuously create new ROI opportunities according to customer needs."
The report also pointed out that RightNow's customers have received Nucleus Research Roi awards in the CRM field in the past two years, and their ROI exceeds 1000% and the return time is very short.
Rebecca Wettemann, Vice President of Nucleus Research, said: "RightNow is always committed to bringing the biggest return by effectively using its technology for CRM investment. Its continuous efforts also include solving various barriers to high ROI in the departments and processes. This approach clearly enables the RightNow customers who implement the managed solution to achieve its established targets and bring huge benefits. "
This report also expressed its affirmation on the hosted CRM mode. This model provides the benefits of enterprises including initial and long-term cost savings, manufacturers' long-term commitments to customers, extremely simple and easy implementation and maintenance. This report also mentioned that hosting CRM vendors now have multinational corporate customers and have added a number of high value-added technical functions.
Sean Forbes, vice president of RightNow Market and Business Development, said: "RightNow is headquartered in the United States and has offices in Tokyo in Britain, Australia and Japan. Our product support includes Simplified Chinese (http://china.rightnow.com), Traditional Chinese (Hong Kong and Taiwan), 17 languages, Japanese. We have many international customers, including Panasonic Electric (China), New Zealand Airlines, British Airways, Canada Airlines, Cisco, P & G, Yubi Software, American Art Electric (EA), Toyota Auto, Pioneer, Sanyo, Nikon, American Ricoh, Mc. Hard Drive, British Oil (BP), etc ..Nucleus Research's evaluation of RightNow is recognized to our company's technology and business strategy. We will double your efforts Pay attention to our customers' success and expand system functions in accordance with customer needs, and continue to maintain the leading position in the hosted and the ON Demand CRM market. "
