Amteam.org Message: Salesforce.com, providing vendors to customize CRM services on demand, released a highly customized CRM service Spring'04. This product has now been promoted to Salesforce.com customers around the world. The company expects that it will work well in other services and make those customers who still hesitate to do in need to customize.
"CRM cannot be customized or unable to integrate with other systems is ridiculous." The Chief Marketing Officer of Salesforce.com told CRM's buyers, "We have already shown it, this can be done."
New characteristics of products
Using Spring '04, companies will be able to create a customer interface with a new, custom component called Salesforce.com Studio, custom components. The interface of this software is consistent with the management characteristics of other Salesforce.com software, so no additional programming, software, and services are required. Through this software implementation, companies can customize their needs in all aspects, including web design, data input forms, and application extensions. Three new interfaces are designed for products, contracts, and solutions. They will enable companies to browse, manage, and protect complex product catalogs. It also applies to all 11 languages and currencies supported by Salesforce.com.
"Every company is unique," Tzuo said, "they have different needs, and customized interface reflects how they do business, and what is relatively important for specific companies." Spring ' 04 also includes Sforce 3.0 on demand platform, which provides developers with programmable control, integration, and extension required for developers. According to Salesforce.com, this service will provide a powerful customer customization capability than the CLIENT-Server architecture.
Integrated Ittzuo said that Sforce is famous on how to simplify integration, and now Spring'04's launch will be committed to this. "We see that the market is turning to the model customized model," he said, "our goal should be the best, global, on-demand custom service." Those who don't watch the CRM on demand a few years ago. Customers are now considering using this model, Tzuo said. In response, Salesforce.com has made a lot of work to ensure that it is easy to use and easy to use and easy to use other systems as much as possible.
"We have already successfully integrated with SAP, or even Siebel," he said, "We are satisfied with this."
profound influence
The founder and analyst of the Beagle Institute Denis Pombriant, said that this software is an important event, whether it is for Salesforce.com or for the entire industry. "It brings a customized solution," he said, "This is one of the three major problems in the industry. The rest is safe and integrated. The lack of customization is that the company keeps the company when considering the last host system One of the main reasons for silence. "
By making users more easily customize their own needs, Salesforce.com's Spring'04 will have a major impact on the market, and Pombriant is added. "They will further deepen, while solving integration and customization."
