DCI: 2003 CRM products big rankings
2003-03-13 11: 29: 34 · Regulatory administration, AMT
At the DCI's CRM meeting held by Chicago, many top CRM software vendors gathered. The "2003 CRM Software Products" evaluated by the CRM Consulting Company ISM is announced at this meeting.
At the meeting, the ISM president Barton Goldenberg announced the top 15 CRM products.
The top 15 software products and corresponding software companies mainly include:
AMDOCS ClarifyCRM V. 11.5 - AMDOCS
C2 CRM V. 5.4 - Clear Technologies
Client Management Software 6.0 - ONCONTACT SOFTWARE
E.PIPHANY E.6 - E.Piphany Company
Exserlence v. 4.5 - Optima Technologies
ICRM (Applix Ienterprise V. 8.3.1) - IET Acquisition
Mysap CRM 3.1-- SAP AG
Onyx Enterprise CRM 4.0 - ONYX Software
PeopleSoft CRM 8.8 - PeopleSoft
Pivotal CRM - Pivotal
S1 CRM SOLUTIONS - S1 company
Salespage Open.Space 4.0-- SalesPage Technologies
Siebel 7.5-- Siebel Systems
Staffware Process RM V. 9.0 - Staffware
Worldtrak v. 5.6-- AxoM
"In today's business environment, increasing companies need to give priority to manage customer relationships," Goldenberg said: "In these industries leading CRM solutions, companies can choose the most suitable CRM solution according to their own needs. "
At the awards ceremony, Goldenberg expects to get 10% - 15% growth in the CRM market in the next five years. "In the CRM market, we have seen a good market rebound," he said, "With Microsoft enters the CRM market, CRM manufacturers will continue. And this can drive more new CRM markets. CRM technology, including wireless technology, XML, web services, and process-oriented product design. All of this is an important factor in promoting CRM market growth. "The 15 major CRM software vendors are the most important force to promote these technologies development and maturity. .
These 15 major CRM software vendors are selected from a large number of CRM software products, and all products have been strictly tested by ISM software laboratories. ISM first develops 171 indicators, including 105 business functions, 48 technical features, and 18 user support features. Then a score is performed on each indicator. Finally, all CRM software vendors are scored and ranked separately according to the integration.
In addition, ISM has also conducted another survey. The results of the survey show that 50% of CRM software will ensure operation in a wireless environment by the end of 2003.
"Users will not only benefit from new CRM technology, but more importantly, users will benefit from new CRM business features, including analytical capabilities, product configuration, content and knowledge management technology, and workflow technology." Goldenberg said.
