How to implement a knowledge management project (Xu Jiajun)
The implementation of the knowledge management project should have a perfect methodology to guide. We can see a complete knowledge management project implementation process through the methodology of the knowledge management project shown below.
For the knowledge management project, you must get the continued support of all levels of the enterprise, you must closely link the goal of the knowledge management project to the company's development strategy, so that the fundamental fundamental driving force in knowledge management is found. Therefore, in the construction of knowledge management, first, in accordance with the development of the company, a knowledge management strategy is developed. The main goal of knowledge management strategic planning is to clarify what is what we need to do in knowledge management, and to ensure the various measures of knowledge management in accordance with the overall development goals of the enterprise.
For example, in a communication manufacturing company, we found that "leading products" and "with faithful customers" are very important for companies, then "management management" and "management management of customers" must be implemented in knowledge management. As the top priority of its knowledge management.
After identifying the strategic objectives of knowledge management, we must also conduct business planning of knowledge management. If the purpose of knowledge management strategic planning is to ensure that "the right thing to do" in knowledge management, then the purpose of business plan is to "do things correct". We must conduct knowledge management process analysis, knowledge management process optimization, knowledge management organization architecture definition, knowledge management system definition, knowledge management system architecture definition, knowledge management system function definition, and knowledge management system implementation strategy.
In the business planning phase, we must clarify two things: 1. What knowledge we need to manage, how is the distribution of these knowledge in the enterprise, what is the relationship between these knowledge and our business, and our business How to use these knowledge; Second, how these knowledge is stored, how to update, how to share, what system can adopt what system can protect the promotion of knowledge management in the enterprise. Here you need to use two tools: knowledge history charts and knowledge network diagrams, we will introduce these two tools in detail below.
Knowledge history charts and knowledge network maps play a very critical role in knowledge management, here is a simple introduction. Figure 2 is an example of a knowledge history diagram. The knowledge process is a blueprint for building a relationship between knowledge, process and people, which depicts the interrelationship between these four elements - show "Who", "When" "What" information and knowledge need to be "?" Drawing such a knowledge map, we need four steps: determining the process of business operation; determine key event points; establish a person, the connection between events; join the knowledge content.
Through the drawing of knowledge, we have an audit into the knowledge of the company, and the knowledge and process, the knowledge and people are connected, which plays a pivotal role in our application knowledge. However, with a simple relying on knowledge, we still can't manage the knowledge, such as how these knowledge is put in our knowledge base? Who should this knowledge to build, who will maintain and update? How to promote these knowledge applications in enterprises? At this time, we need a knowledge network diagram.
In the knowledge network diagram, we will classify the knowledge of the audit in accordance with the principles of convenient use and management, establish a central knowledge (such as financial knowledge, customer knowledge, production knowledge, etc.) and surrounding satellites around the center knowledge. At the same time, we have to designate the corresponding maintenance personnel to each knowledge center, clarify their responsibilities, and even establish a specialized knowledge management organization in the enterprise to be responsible for this matter. It is also necessary to develop some systems, including: encouraging you to use and update the system, the provisions of the sharing of different knowledge (safety privileges), etc.
