Develop customer skills

xiaoxiao2021-03-06  69

The ability to successfully sell is directly related to your customer quality. Therefore, one of the most important steps is to accurately find people who need your product or service. However, it is not that every company can clearly tell its sales staff, how to develop customers, find people who need products and services. The following 10 "Marketing Holy Training" is a rule of successful sales and development of customers. Practice proves that they are effective. First, arrange an hour every day. Sales, just like anything else, require discipline constraints. Sales can always be postponed, you are always waiting for a more favorable day. In fact, the time of sales will never have the most appropriate time. Second, call as much as possible. Before looking for customers, don't forget to take time to define your target market. In this way, in communication with it, it will be the most likely people in the market. If you only call people that most likely to be a customer, then you contact a malar house that is most likely to purchase your product or service. Call as much as possible in this hour. Since every phone is high, you will be better than you do. Third, the phone should be short. The goal of calling to sell to visit is to get a date. You can't sell a complex product or service on the phone, and you certainly don't want to bargain in the phone. Phone should last for about 3 minutes, and should focus on introducing you, your products, probably understand the needs of each other, so that you give a good reason to make the other party to spend valuable time with you. The most important thing is not forgotten to meet with the other party. Fourth, prepare a list before calling. If you don't prepare a list in advance, most of your sales time will have to use the name you need. You will always be busy, always feel the work is very hard, but I don't have a few calls. Therefore, you must prepare a list of people who can use for one month on hand on hand. Five, focus on work. Don't answer your phone or receive your guests during your sales time. Make full use of marketing experience curves. As with any repetitive work, the more the number of times the work is repeated in the adjacent time segment, the better it will become excellent. The sales is no exception. Your second call is better than the first, the third will be better than the second good, and In sports, we call it "gradually enhanced". You will find that your sales skills don't have improved as the sales time increases. 6. If you use the traditional sales time, it is necessary to avoid selling the phone peak time. Generally speaking, people calling the sales phone are between 9 am to 5 pm. So, you can also make an hour a day to make an hour. If this traditional sales time does not work, the sales time should be changed to non-telephone peak times, or increase sales time in non-peak hours. You'd better arrange between 8: 00-9: 00 in the morning, from 12: 00-13: 00 and 17: 00-18: 30. 7. Transform call time. We all have a habitual behavior that your customers are the same. It is very likely that you have to participate in the meeting at 10 o'clock every Monday. If you can't get them at this time, you will learn from it, and you will call him on the day after the day. You will get unexpected results. Eight, the customer's information must be a whole. Use a computer system. The customer management system you have chosen should be able to record the customers you need to follow up. Whether it is three years later, it will follow up tomorrow. Nine, first see the results before the start. This recommendation is very effective in finding customers and business development. Your goal is to get the opportunity to meet, so your wording in the phone should be designed around this goal. Ten, don't stop. Perseverance is one of the important factors of sales success. Most sales are sold after the 5th telephone conversation. However, most salespeople stopped after the first call.

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