In the recent CCTV "Dialogue" column, I talked about Microsoft's interview questions. The topic is like this:
The small king of the salesperson put a laptop worth 20,000 yuan, selling Mr. Li with 10,000 yuan. As a manager of Xiao Wang, you need to write a letter to Mr. Li to return this 10,000 yuan.
The audience gives three answers:
Answer 1: Mr. Li, hello, I am very sorry. Since our salesperson Xiao Wang's work is mistaken, it has led to you 10,000 yuan of laptop, causing our company's economic losses. I hope that you will return the difference between the difference of 10,000 yuan to us. We will send a beautiful gift to show us, I wish you good health, happy work. A certain company, a certain manager.
Answer 2: Mr. Li, first of all, I am sorry to represent our company and our employees. Because of our mistakes, give you a lot of trouble. Because our salesperson is wrong to sell a notebook of 20,000 yuan, it is sold to you. But I think you must be a very high quality person. I think every person has a mistake, then our salesperson has made such a mistake, so it has caused a loss. Then I think you should have a very tolerant mind to forgive our salesperson. Because of your tolerance, our company and our salesperson will do better, then save this error.
Answer 3: The beginning of the letter is the same as front, it means to apologize, state the facts. Then explain it, if you don't pay this 10,000 yuan, press our company's system, Xiao Wang himself needs to make up this 10,000 yuan. But her family is very poor, she can't supplement this 10,000 yuan. But if this, she must lose this job according to the company's system. But I am her boss, according to my observation, I think Xiao Wang is a very good young man. She is just a negligence, so I can not give her a chance to give her a chance from respect to a young future.
The response of the audience's three answers is:
1. (This letter is seen) didn't feel. 10,000 yuan, how difficult it is, it is not easy, do you give people?
2. I think (let me write here, there should be relatively large grasp of it for discussion.
Feedback from the above three answers is:
1. stupid. People will not give it.
2. ill.
3.
The above three answers can be said that the three different ways of solving problems are more effective in solving problems.
In this regard, Tang Jun's analysis is as follows:
I think that every letter is one step in each letter. I also have the same similar topic. Many people say that I want to solve this problem through the means, and then some other people say that I reward you with a mouse. It is very difficult to use this way or I will give you a free two-year service, and many people think about this problem. In fact, this problem is not here, the fundamental problem is how to touch him.
Let's analyze this case, this case is what is, it is willing to spend 20,000 yuan. In fact, he is willing to spend 20,000 yuan to buy this laptop, what kind of crowd? It should be an educated, then the quality should be relatively high, and it is also a person above a certain level on the income level. So let's take a look, what is this little king? Xiao Wang is a salesman selling a computer, then this income is good, this class, relatively, to compare with this gentleman, slightly lower. The key to contradictory is that the gap between two people in income (ie, who is a strong group, who is a vulnerable group), then grab these two contradictory points, then analyze the solution. As your manager, you should use the little king to touch this gentleman, not from this company. If this company, the company, for example, I am a computer company, I am a strong group, your consumer is a vulnerable group. You exposed in front of a vulnerable group, our company will suffer how much losses, this is hard to get this sympathy. So we have to see this balance. But if Mr. Li is coming with Miss Wang, who is a strong group? You are a strong group. Miss Moon must be a vulnerable group. So you have to turn this weak with strong position to reverse it, this name, instead of using the company's name to communicate with him.
My suggestion is: Xiao Wang is really because of the mistakes in her work, but, in order to compensate for the loss of this mistake, she will have a savings accumulated in the past year. Give the company, and she didn't want us to chase this 10,000 yuan. Because she said this is the mistake of her work, she doesn't want to bring you too much trouble. Then I am here, I just want to tell you, we have this excellent staff, we are very proud of her. With such a employee, we are very proud. I returned to you, that is, in such an environment, she puts the annual salary to subsidize such a mistake, and her realm is high to she doesn't want to interfere with you. I don't want to tell you that there is such a thing, she is willing to bear all everything. So as you, how would you facing this problem?
