Dell is a world-class company. For now, in China's inland Dell has exceeded Lenovo occupies the first chair. I have always thought that Dell China's service attitude is very good, and the customer is responsible, but the truth is once again told me, that is just a wishful view.
I bought Dell InsPrion 5100 in April 2003, which is a high price-priced laptop. At that time, the advertisement on the Dell website was confused my eyes. I didn't listen to the advice from my friends and I bought it. At that time, I also lost the difference between CPU and notebook CPU, and Miss sales did not tell me, I later learned from the mouth of the maintenance person. T_T. Although it was somewhat unwilling, there was not much care.
The first fault is in the end of 2003, Notebook has a problem with automatic shutdown. Beginning is a virus invasion, then knowing is to prevent self-protection measures taken by the system overheat notebook. Later, this "self-protection measures" occurred frequently, so that they could not be used. So I declared a failure to Dell. Due to the purchase of NBD (the second day home repair) service, the maintenance engineer came the next day, the attitude was also very good, telling me the reason for the desktop CPU. T_T. The solution they propose is: replace the CPU fan and heat sink. I accepted. After replacement, Notebook can finally use it.
The second occurrence of a fault is in March 2004. It is exactly the first fault. The system overheating causes automatic shutdown, and the last fault time is less than 3 months (I use Notebook is intermittent). The solution proposed by the maintenance person is still: replacing the CPU fan and heat sink. I was accepted again, and I didn't think there is a problem.
However, the problem is not over. In July 2004, the same problem was once again, and the same distance was less than 1 month, and more serious. Open 5 IE windows at the same time under WinXP, automatically shut down; use Norton to sweep to half, automatically shut down; installer is running to half, automatically shut down. In short, the notebook can only be a look and cannot be used at all. I declare the fault. This technical support is attitude to receive me again, and the phone is as follows:
Technical support (referred to as support): "Let's change the fan, but the warranty will pass, you have to pay yourself."
I: "If the problem is replaced, the problem can be solved?"
Support: "There is no way to guarantee."
Me: "Meaning means that I have to pay for each three months, please change the fan?"
Support: "You can renew, then replace it is free."
Me: "The problem is not in renewal, but can you solve the problem?"
Support: "There is no 100% policy guarantee."
Me: "I have already changed two fans. I have no confidence every time you have a solution. I can't keep investment in the money, and I get a possible answer. Does not have other programs? ? "
Support: "No."
Me: "If you replace the fan, you have a problem, I can't accept it."
Support: "There is no other program."
I: "Do you have other calls, can I complain?"
Support: "Only we and technical support two numbers."
......
I am not interested in continuing to talk. Perhaps Dell is not the choice of ordinary people, because for the general people, this continuous investment is really unbearable, 220 yuan per 3 months, and nearly 1,000 yuan a year. For problematic Notebook, DELL care is just replacement accessories, which is profit, not the interests of customers. The ancients cloud: What can I do if the store is bully? Do you always treat Notebook to be worn as the waste, accept their solutions? I can not be reconciled. Do you have a better way?
