Yao Guozhang
(Author) Associate Professor, Associate Professor of Nanjing University of Posts and Telecommunications, Chief Researcher of Beijing and Lee Nuguration E-Government Development Research Center. Over the years, I have been engaged in the research of e-government and e-commerce and other issues. They have published works such as "e-government foundation and application", "e-government case", and more than 50 papers in related publications.
In the process of China's e-government development, 2003 is a full year of energy. Under the guidance of the National Informatization Leading Group, "Document No. 17, 2002, 2002, 2002, 2002, 2002," 21st "two networks (government network and government external network) Portal (population, legal unit, spatial geography and natural resources, macroeconomics, etc.) The development of the 12 business system and other 12 business systems such as office business resource system) "can be affirmed Say, is currently the best time for e-government development in recent years, and this momentum will remain in three to five years. Because of this, the majority of government users and IT vendors involved in e-government are more eager to identify problems in the current e-government, and strive to make work better in 2004. Features In 2003, SARS events made the government and ordinary people realized that the public's right to know an important role in dealing with major social issues. Relying on traditional government information transfer methods and publishing mechanisms, it is difficult to ensure the effective implementation of public knowing rights. Therefore, the government must accelerate the development and application of e-government, reform government information transmission methods, and build network-based decision-making and information communication systems to improve the capacity and level of government public management and services, this makes the whole society to develop e-government Form a new consensus. So, in a sense, "SARS" has become an important "catalyst" in the process of e-government development in my country. At the same time, my country's Internet has more than 60 million, the main body of the Internet is a young, energetic, representing the group of the future in my country, and their development of e-government has a high degree of recognition, and it is strong for e-government. Application requirements, it can be said that this is an important force that cannot be ignored to advancement advancement of e-government. All of this has enabled e-government a huge driving force. From a nationally, e-government development has basically passed the stage of the government's use of the website to electronize the electronic technology. The increasing government agencies have found that e-government is not simple to open, not only to stay. In the unidirectional release of government information, it can be said that my country's e-government development is gradually entering the "deep water area", and substantive applications begin to start. At the same time, some grassroots government agencies have a relatively active momentum in e-government development due to relatively simple government things relatively simple, involving small face, plus government main leadership and financial guarantee. This makes the trend of "from bottom to top" in my country's e-government development. The "Twelve Gold" project promoted nationwide has a relatively mature plan and leadership, and the implementation of difficulty is relatively small, so the national vertical application project has begun to gradually appear. In the theoretical community, many theoretical issues related to e-government development began to pay attention, a series of in line with China's national conditions, valuable theoretical results began to emerge. The core of e-government is "government". In the implementation process, how to use "electronic" important tools and means to better enhance the efficiency and level of "government", this is a very complex problem, involving The transformation of government functions, the reform of government agencies, and the reorganization of government processes, these issues are not simply relying on technology to solve, nor by computer professionals can break through the discrepancy. Therefore, strengthen theoretical research, strive for theory to practice, and significant significance for ensuring the healthy development of e-government. In the business world, there are more and more IT vendors began to participate in e-government business, which makes competition more and more intense.
Although the development momentum is good, we should also see that in my country's e-government construction, comprehensive application is relatively small. Although there are many characteristics, valuable e-government applications in the country, the e-government is a complex system engineering that must rise to "face" to enlighten the overall effect of e-government. Question 2003 is an important year in my country's e-government development process, and the progress made is gratifying, but the problems existing are quite complicated. In general, there are six aspects. First, the understanding of some basic issues of e-government has not yet been in place. Although there is currently a boom in e-government construction, many government officials have lack a complete understanding of some basic issues of e-government. In a lot of places, e-government is implemented as "image project", "face project", "political achievements", and some government agencies will use it as a "chip" that strive for financial support, which is the region, this department " Turning "to more funds. Therefore, whether there is any one-level government department in implementing e-government, these basic questions must be clearly investigated. Otherwise, it can only be labor injured and will not make up. The second is "heavy electronic, light government", "heavy construction, light application" phenomenon is more obvious. In the process of specific implementation, or because of not understanding information technology, many people simply believe that many people can solve many problems in traditional government activities as long as they use e-government. This is a big misunderstanding. If there is no truly changed "door is difficult to enter, it is difficult to see, it is difficult to listen to the door," The online e-government is only a "electronic government", it is impossible to count on it. Change the long-term expressions of the government departments. Third, there are many internal applications, and there are few external applications. To date, my country's e-government development focuses on G to G (government and government). This is not to say that G to G e-government is not important, but g to g e-government is only an organic component of e-government. From foreign development experience and the development experience of China's Hong Kong Special Administrative Region, it is used to use electronic means. It is a true purpose of e-government for the public service. The main purpose of G To G is to enhance the government's management capabilities, and G To B and G To C can improve the government's service capabilities and levels. In addition to the "investment promotion" in many local e-government applications in China, there is almost no other valuable service, and the service of the individual is very beautiful, and the old people are really a bit for e-government. "If you want to say love, you are not easy." Fourth, advanced electronic technology and backward government management model has a small conflict. Do not change the existing government business process, develop e-government under the premise of government functions, institutions do not make reform, this is a small misunderstanding. E-government requires the flattening, miniaturization, elasticization, virtualization, networking of government organizational structure, and has a serious conflict with existing pyramid-type organizational structures. If you don't touch these deep-level issues, advanced electronic technology can only be scratched, and it is no. The fifth is that the legal norms and standards of e-government are not perfect. The rapid development of e-government has brought a series of legal issues. For example, the traditional "red head document" and "big red seal" signed administrative management in e-government conditions is definitely, the number of generations. If there is no corresponding legal guarantee, it is difficult to do, in addition, in the case of uniform norms and standards, it will inevitably produce digital "big leap forward", in addition to causing one Another new "information island" and "digital barriers", there is no substantial value. Sixth, "customer-centric" service concept has not yet been realized.
