The business account system is also one of the important components of OSS.
At present, the fierce competition in the telecom market has put forward new requirements for the business accounting system of telecom operation enterprises. The new market environment requires business accounting system to realize customer service "a clear", "a single clear", provide good service to customers; implement the integrated business account cross-offer, improve service level and market competitiveness, for play The integrated business advantage provides conditions; forming cross-business integrated user information, making the foundation for integrated data analysis and decision-making support to provide good support for business units; realizing the consistent architecture consistent with business accounting systems, facilitating management and maintenance, and improving efficiency.
The development and construction of the implementation of business accounting systems should follow the principles of system concentration, integration, implementation, and interface standards.
The construction requirements of the business account system form a unified customer information, realize the integrated business acceptance interface, using the work order flow to achieve business process processing in conjunction with existing accounting systems; implement the integrated business account cross-offer, support multi-service bundle Sales; realize the unified bank interface for multi-service payment, realize the "one single clear" in the true sense; realize the query statistics of the integrated accounts of each business.
According to the requirements of the construction of the business account system, the function module of the business account system will be briefly introduced.
The business account system is mainly composed of comprehensive accounting, integrated business, payment, unified customer data and credit management / anti-fraud five modules.
Integrated account
Comprehensive accounts are the core part of the system, based on customer-centric service concept, provide flexible customization and multi-service extension features. On the basis of existing business existing account systems, cross-concessions, bundle sales, customer-based bills and "one clear" are implemented, and the accounting classification, multi-service account / bill, sales, etc. . Flexible implementation of business expansion, thereby improving service quality, providing a solid foundation for the sustainable development of the enterprise. Among them, through the configuration of the multi-service cross-offer, a variety of tariff packages, better support for new business extensions, is an important goal of the pursuit of integrated accounting systems.
Comprehensive accounts include the following functional modules: detailed collection, detailed level discount, accumulation, account level discount, bill, sales, account interface, other processing, system management.
Integrated business
The integrated business module function is to comprehensively accept various business. Provide a comprehensive business accepted interface of unified standards, meeting business acceptance, operating charges, statistics / query processing, preferential management, resource management, and other functions. The integrated business mainly includes basic data management, order management, business charges, work order scheduling, system management, etc., closely related to unified customer data. Integrated business is integrated as principles, requiring a unified image to provide unified services, including a clear, one clear, bundled sales, etc.
Integrated business includes the following functional modules: customer basic data management, business acceptance, business charges, work order management, query, system management.
Pay
The payment module is designed to provide users with perfect, convenient, and all-round payment services. Support for payment methods, premium payment, prepaid fees through business hall or fee collection agencies.
The functions of the payment module are as follows: Provide personalized payment services, users can choose a variety of payment methods; can support multiple toll channels, and the system has good scalability, which can be flexible to expand the toll channel; support any business expenses Paying; can support the payment method of different places; payment strategy management, charge channels can be configured.
Unified customer profile
The unified customer data module is the basis of all business processing, regardless of any business involves management management. The unified customer data system realizes the precipitation and integration of various business customer data, and data exchange with relevant system customer information.
The system establishes a unified customer base data model, contains all common information of the customer, and the unique information of each business separates the data model and stored in the related subsystem, and establishes the corresponding mapping and synchronization relationship.
In this way, the system can properly handle the needs of the integrated customer data and the continuation of the customer's service, and avoid the chaos of business processing in the customer's data sedimentation, realize the professional customer information to unified customers. Smooth transition. The original customer information of each professional system is integrated into unified customer information through customer data precipitation. Unified customer data data has the following components: customer basic information, customer ordering information, customer account information, etc. Credit management / anti-fraud
The credit management / defensive module consists of credit management and fraud.
The function of credit management mainly includes high management, arrears management, parameter management, red list, blacklist, gray list management; anti-fraud function mainly includes limited value trigger alarm, user monitoring, "hot Number" monitoring , Call abnormal phenomenon monitoring, flexible analysis rule settings, multiple known fraud, monitoring, unknown fraudulent behavior, alarm user auxiliary information acquisition or receiving interface, alarm processing interface.
Credit management mainly includes the following modules: arrears management module, high management module, credit parameter configuration module, credit calculation module, etc.
Fraud management mainly includes the following modules: user call behavior analysis module, user call monitoring module, known fraud behavior monitoring module, exception processing module, etc.
