Traditional telecom operation organization management is facing new tests. Although the domestic telecom operators have little difference in operations, the operation management level is basically the same, in the new competitive environment, the contradiction between the management level is more and more serious, the institution is complex and bloated, the departmental function is unclear, Business management cross-repetition, has brought heavy pressures to new business ... Process and process management companies have been composed of a series of activities. Different industries will have different activities, and different companies in the same industry will also have various differences in activities. For telecommunications service providers and network operators, how to ensure end-to-end services to customers in the absence of differences. And these end-to-end services are based on standards and open. In order to standardize the description of telecommunications enterprise activities to ensure that end-to-end operations, TM-FORUM (Telecommunications Management Forum) has made abstract and general descriptions of telecommunications companies. The result of this work is ETOM. In ETOM, the activities of telecommunications companies are summarized as a series of processes in three corporate strategies, corporate management and operations. However, in the ETOM, only these processes have been functionally described without describing the association between procedures. This reflects the fact that the process described in ETOM summarizes all operators, and companies are roughly similar; however, the relationship between the processes is determined according to their own situation. The differences between enterprises are mainly shown here. The main result of process management is to achieve the association between management processes. As a result, the importance of process management is reflected. Unlike the local process, the process management of the company is generally developed and implemented from the overall situation of business operations and management. The tasks of the process management of telecommunications companies include the following aspects: The discovery of the process; the development and maintenance of the process; process monitoring and auditing; process measurement; process execution environment management. For telecommunications companies, whether or not to implement a computer information system, regardless of whether the existence of the awareness process is, as long as the company is operating and is in a controlled management, it will inevitably perform these tasks. It is just this kind of implementation of consciousness and bad points. The daily operation of the operation system behind the communication system telecommunications enterprise is an important part of the enterprise process. Unlike other two processes, the operation of the company is a set of continuous processes. Its aim is to support the telecommunications service (or telecom service) to customers who are satisfactory. In order to provide this service, business telecommunications service providers and network operators must have two systems, one is a communication system, and the other is an operation system, as shown in Figure 1. From the perspective of business process management, the operational system must be able to support the unified planning of business process management, and operational activities must also be included in the company's overall business process management. To maximize the efficiency of enterprise resources to maximize the needs of our customers. TM-Forum's requirements for OSS are capable of providing end-to-end automation services. That is, after the customer (generalized customers, including other downstream operators), the company can quickly start the operational process to meet the needs of customers in opening implementation, business security and billing. Regardless of how many systems inside and outside of the company, these operations should be automated. When implementing various end-to-end operation processes, the current communication system is implemented by the automated end-to-end service. In terms of end-to-end service, the operational system is far behind the communication system, and various processes are difficult to carry out without manual intervention, especially the process of cross-enterprises. This can also be seen very clearly from the operating system interface of Figure 1. The artificial interface of the operating system is now generally existed. There is this situation, which is roughly three reasons: ◆ Reasons for technology and standards, lack of mature technology, and the relevant standards are not perfect. ◆ The cause of process management.
There is no highly planning and implementation of the company's overall operation process from the height of the company's global and corporate strategy. Often the management and development of the process in the department inside the department. ◆ The reason for the OSS system. The construction of OSS has no unified planning, without enterprise strategy and various standards. Partial demand drive system construction. There is no reasonable application or development of effective application software. Among these three issues, the first problem belongs to the entire industry and a variety of standardized organizations. At present, we are working hard, TM-Forum NGOS is a result of this effort. The second issue of corporate strategy and business management. This problem has attracted considerable attention in China, for example, there are companies that have already started EPR. The subsequent part of this article will discuss issues related to process management in BSS / OSS construction, explore how to make OSS support the operation process of enterprises. The operation of the operation of the operation of the sub-level operation involves a large range, and various end-to-end processes are also very complicated. A complete, end-to-end process combination (hereinafter referred to as a process), often consisting of dozens of or even hundreds of different links or steps. In addition to the complicated process, the complexity of the operational system of the process and execution processes is also manifested in the following aspects: ◆ Enterprises should continue to adjust or abandon the old, in accordance with changes in the operations and operational strategies of the enterprises and changes in internal and external conditions. Process, generate new processes. Especially in the implementation phase of the reorganization of the enterprise process, this change will be very intense. The continuity of operations must be guaranteed when the adjustment process is adjusted. This puts a high demand for the definition and implementation of the process. ◆ The adjustment of the organization's organizational structure will affect the change of the procedural responsibility. Process management and operation systems should remain stable relative to this change, so that it can adapt to changes in enterprise organizational structures. ◆ When the technical conditions change, the local link needs to be adjusted. Sometimes you need to add new links and abandoned links. The management and operation system of the process should also remain stable relative to this aspect, and can guarantee the continuity of the operation process. ◆ Instances of each process are executed, and different responses must be made according to different motivations of external input, and different instances of the same process will have very different processes and results. ◆ When the process is executed, there is a different application, and the information of different sources is used to change the data of different locations. These applications, information and data are often distributed in different systems. The implementation must ensure their consistency, and when these systems change, the flow should maintain relative stability. For these complex factors, in order to effectively implement operational process management and effectively implement computer information system support process support, the following policies and methods can be considered: ◆ Process and process layers. ◆ The automation parametric management mechanism for processes and processes and the use of enterprise EAI. ◆ Process management planning and guidance of unified model construction with OSS system construction. ◆ Information sharing. ◆ Componentized application software and system that can be deployed separately. The reason why the process and process is discussed because we have found that this problem has not attracted the attention of domestic operators and software developers, even in some of the latest systems that are in progress, the NGOS is also the latest system. In some systems, there is no giant, all the links are handed over to a flat workflow system to manage, which is actually a misunderstanding. Like other complex things, in order to control these complex and multi-variable processes that exist in corporate operations, it is natural way. The layering of the process is the method of which is effective. The so-called hierarchical is to divide the entire process into a large number of links, in each link, there is a combination of processes or processes. For example, we can divide the process that opens the customer's order into a set of order processing links, resource processing links, account processing links, and the like. The entire process of order open is involved in references to these links. Once these links are triggered, they will launch the process of their interior. For example, the resource processing link may include a survey, various resource assignments, construction, etc., and form an internal flow mechanism.
Such decomposition solves the following problems: ◆ Reduces the complexity of the overall process, so that the overall flow of the process is in controllable. ◆ After the complexity of the overall process is reduced, it can greatly improve the ability of the entire system to handle complexity (such as resources assignment exception, customer requirements, concurrent processes, etc.). ◆ Reduce the coupling between the system. This creates basic conditions for the implementation of the operational support system in a component. ◆ Solve the contradiction between local and overall. After the layering, the complexity of the interface between the links is reduced, and the complexity of the responsible person's assessment indicators also decreases. In this way, it is conducive to improving the work efficiency of each link, also further improving the manageability and controllability of the entire process. ◆ Simplify system flow configuration, increase the flexibility of the process. The problem of process configuration can be greatly improved with various ways to break the process. ◆ It is easy to solve the problem of system integration. This is very advantageous for reducing integrated risks, improving the overall system, is very advantageous for integrating the success rate of the original system. Whether it is the process of generating the process or the operation management of the process, there is a lot of benefits after using a layered method. However, in order to achieve automated end-to-end procedures and services, the concept of hierarchical process management must also have information on information systems. Therefore, the operational support system should guarantee support for hierarchical process management from different aspects. The unified operation process of OSS and operations management and OSS have natural links. OSS is an important tool and premise of operational processes. There is no OSS and its level of how it is an important factor in determining operational process management. At the same time, OSS supports the operation of the company, which must meet the needs of enterprises and manage it. To ensure the support of the company's global process management, especially the support of the target process management. However, process management and OSS are also working objects of two different categories of the enterprise, each with their own connotation and extension. How to unify the OSS and operational process management, it must be solved when the two are implemented. For operational process management, there is a basic requirement for OSS, not what specific system for use. And the upgrade and changes in OSS technology should not affect the process management structure of the enterprise. Also, OSS supports the enterprise process, and should be insensitive to corporate organizational structures. Due to close relationships, despite differences and contradictions, the implementation of OSS and operational process management should be consistent and coordinated. From this point, there must be a intersection to unify them. This intersection is the business process. Their common needs should be an abstract operation process model. Process management of what mechanism is also used, regardless of the level of information system, these processes always exist in operations. Due to the needs of networks and business interconnection interconnection, there is also a business-friendly operational process model for telecommunications companies, including abstraction of all telecommunications enterprise processes. This model must have moderate abstraction to meet the common needs of different telecom companies; at the same time, it must have certain targeted effects. Figure 2 shows this relationship between the operation process model, process management and OSS. As mentioned earlier, the current, TM-Forum ETOM is a telecommunications enterprise process model that has been widely recognized by the industry. Overall, process management must implement the association of the process, and OSS is an implementation process and process association automation. The pace of change of the evolution of telecom operation management of telecommunications operations in terms of the evolution of telecom operation management, and the improvement in the background is far from the front desk. At present, there are almost the importance of operational management, and they also recognize the importance of building information support systems based on IT technology. BOSS, OSS / BSS, OA, CRM system, integrated camp system ... as if one night, China's telecom operators have completed the transformation of corporate internationalization with many fashionable systems.
