OSS (Operation Support Systems Operation Support System) is a support platform that telecommunications business is carried out and operating, which contains all systems for running and monitoring networks such as reports or billing systems, but it is not a network itself. It is the entire operating infrastructure, including operational network systems and customer service systems.
OSS task
OSS involves network management, system management, billing, business, accounting and customer service, etc., system requirements are strict, and there is an important significance for the development of telecom operators' comprehensive business.
OSS mainly completes the following tasks:
Business implementation
Telecom operators accept customer orders, and make telecommunications operators to provide customers with their needs and provide customers with this service for customers. Operation and activity.
Business guarantee
Provide quantified measurement indicators to ensure that the network service can meet the requirements of the customer.
Billing
Measuring the use of various services in telecommunications networks, calculating the cost of receiving services using telecom services, and supporting the charging process for telecom services.
From the service content, the business support system must not only provide users' accepted, query, complaints, suggestions, but also provide various types of value-added services, such as mobile e-commerce services, information on demand services, mobile location services; implement OSS / BSS, To automate the original business process of telecom operators, achieve the automation of business accepted, business security, business opening, accounting to user tracking services, and gradually improve the original link Insufficient.
Composition of OSS
From the system configuration, the OSS / BSS system generally includes some parts:
Billing and settlement system
The narrow billing system refers to the system of processing billing data acquisition and price. The settlement system is the behavior between telecommunications enterprises, which includes two cases: a roaming settlement, and another is called interconnection.
The settlement system is the behavior between telecommunications enterprises, which includes two cases: a roaming settlement, and another is called interconnection. When the interconnection occurs between two or even multiple networks, it is called network settlement. The settlement process itself is more complicated, coupled with a large amount of data, more late, enabling the settlement system to gradually distinguish between the traditional billing system, becoming a relatively independent component of the business operation support system.
Opening, accounting system
The business system is usually completed is accepting and processing user business requests, and the account system is a billing of the case of using the telecommunications network. These two processes are more monotonous in the past, but as the demand for personalized services is increasing, the number of functions required to implement the system is increasing, more complicated, building relatively independent, flexible business system and accounts The voice of the system is also getting higher and higher.
The account system must fully meet the customized account requirements. Support flexible, multi-channel charging function, meet customer personalized bills and its detailed bills, and support diversified bill distribution methods; provide powerful and flexible customer credit management, improve malicious consumption control and fraud; To make a rapid reaction, it is convenient to support new brands, new tariff packages and new service methods.
Customer service system
The customer service system is originally referring to the service hotline of the company, such as China Telecom's "1000" and China Unicom's "1001", but with the development, customer service system has a new definition and function. On the one hand, the customer service system guarantees a rapid and convenient service to customers; on the other hand, the system guarantees that the system can provide corresponding functional guarantees in a timely manner. From a higher perspective, the customer service system is required to achieve diversified services, personalized services, interactive services, and off-site services.
Diversified services, system, can provide customers with a variety of access channels, multiple use functions, diverse service items; personalized services can identify customer identity, provide different services, according to different customers requirements and system data, providing different services and Corresponding marketing, accurate service; interactive service is mainly to change the situation in which only passive acceptance of customer requirements, by active investigation, contact customer contact, understand customer needs, providing active services and marketing, while increasing system customer participation Features, encourage customers to carry out self-service. Decision Support Systems
The main task of the decision support system is through dynamics, selectively collect and update the effective information of the data source and the external information related information, and perform intelligent analysis, processing, prediction, simulation, etc., and ultimately decision management or professional Personnel provide timely, scientific, effective analysis report, do information, and intellectual support.
OSS function
OSS / BSS usually has the following major business and its functions for different operators and different service objects.
Function for multiple business
A variety of business has fixed voice and data, wireless voice, and data, wireless data, etc. Functional main business system, resource management, etc., multi-business fusion billing system and account system, unified customer service system, unified customer relationship management (CRM) system, business development and security, business development With decisions, SLA (service level agreements) / QoS (service quality assurance) management and application integration.
Functions for general consumers and popular IP services
The main functions are: business system, accounting system, billing system, customer service, customer analysis, business development and planning, business activation, business guarantee, and application integration.
Data business features for businesses and personal users
Especially for the personalized services required for enterprise users such as large customers, the process is complex and diverse. The main functions include: business system, work order scheduling, resource management, billing system, account system, customer service system, CRM system, business development and security, business development and decision making, SLA / QoS management, and application integration.
As a support system for telecom operators, the integration of information resource sharing, OSS / BSS has been widely used in foreign telecom operators, and has won universal recognition internationally. my country's major operators will also give high attention, and launch the construction and research demonstration of OSS / BSS systems based on their own business components and strategic development phases. The establishment of the support system is a sign of telecommunications enterprise information. Today, the development of telecom operation support systems will usher in new opportunities in today's development of enterprise informationization.
