The support system not only supports the operating layer
"Communication Industry News": What issues do you think in the construction of operational support systems?
Wang Wei Township: As a company, from the perspective of management can be divided into three layers. The top is the decision layer, the middle is management, the bottom is the operating layer. The entire structure is basically a pyramidal shape. The lowermost operating layer is the largest, the uppermost decision layer is minimal. The current operational support system is the first to extend from the run maintenance management system of the telecommunications network, and its focus is on the operation layer. Through continuous system transformation and construction, some part involves management. However, how to transfer those information from the operating layer and management to the decision layer in a suitable manner, still a problem that needs to be strengthened.
As a modern large businesses, telecommunications companies involves a very complex cooperation relationship, whether or external. How to organize all relevant parts into an organic overall, conducting a good operation, is also a very important issue.
Value of ETOM
"Communication Industry News": Now, talking about the support system must talk about ETOM, how do you think this phenomenon?
Wang Wei Township: Research ETOM is very meaningful. According to unified frameworks, standards and norms, it is possible to save construction costs, realize information sharing, and give full play to the value of the system. For operators, the current support system is the provincial company to establish these systems in different periods. Then there are many non-uniforms of the developer's choice on the version of the support system. However, as the headquarters of the Enterprise Group needs to know the operation of all parts, as a provincial company, it is also necessary to cooperate with other companies to achieve roaming, interconnection. Business. If there is no unified specification, interoperability between the system will be very difficult, and many good ideas cannot be reality.
In e-commerce environments, the interaction of business processes affects the interaction between enterprises, and the links between each economic entity are the most important links in the process. To this end, it is recommended that the telecom operator has a card from the business process and rejuvenation, first combining the business process, rationalizing the relationship between business processes, and truly paying attention to the quality of service that customers can feel. Sedancy and renewing internal processes, with etom as guidance, overall planning, and establish a relatively complete XSS (X Support System S, such as OSS, BSS, MSS, etc.). Sort and rehabilitate external processes. By wide application technology, re-planning business processes across the tissue boundaries to achieve breakthroughs in business performance. Between the telecom operators are both competitors and partners; effective measures should be taken accelerate and ensure the interconnection between the telecommunications network infrastructure. Pay attention to the customer's service quality (QoS, Quality of Service) / and customer service level protocol (SLA, Servic E Level Agreem Ent). Previously, telecom operators only pay attention to the QoS of the network, and despise customers QoS; in the future, telecom operators need to value the quality of service (Q o s) that customers can truly feel, not just QoS. Because customers can truly feel the quality of service, their connotation is far more than network QoS.
Critical inheritance is an effective way to use ETOM
"Communication Industry News": However, some of the functional modules and processes of ETOM are not suitable for China's national conditions and specific situations. For example, some people put forward suppliers / partners management below the bottom of resource management, while in China, for telecom operators, suppliers and partners cannot be a peer entity, and China has basically not existed Software vendors.
Wang Wei Township: The purpose of ETOM is to manage companies through the implementation of business processes, which honens three high-rise processes such as strategic, operations and enterprise management and their integration. It is not a business model, such as who is a service provider's target customer? What is the market serving the service provider? What is the vision of the service provider, what is the task? For these specific issues, you can't find the answer from the ETOM. However, it brings together many individuals from the world and the thinking of corporate groups, there are many ideas and methods worth learning from us. Fully absorb its essence, combined with our own actual situation, can better establish framework, standards and norms of support systems. It should be said that ETOM better represents the real world of telecommunications operations. For operators, the ETOM provides a neutral reference point when they consider internal process restructuring requirements, partnerships, alliances, and total working agreements with other providers.
The ETOM Business Process Framework is very guiding for information and communication services, technical management. Its business process framework and related business process model describes the procedure of the process and constitutive end, describes the operations, strategic, infrastructure and product flow regions to operate, guarantees, billboards and other customers' operations flow. The focus of ETOM is the business process used by the service provider, the connection between the flow, the identification of the interface, which is how to use the information used by customers, services, resources, suppliers / partners, and other multiple processes. It manages companies to manage companies through implementation of business processes, helping companies clear goals to ensure integration of service delivery and supporting all key enterprise support systems.
As the support system is increasing, the entire system is completely developed by a manufacturer. The ETOM framework gives the potential boundaries of each component, and the functions required to support the product, input, and output. Operational commercial, can be more scientifically splitly split, develop a scientific construction plan. And the extension of the value chain also makes more types of companies into operators' partners. ETOM can make operators more about their own partners in their own telecommunications run, so they can work more effectively.
However, although ETOM has almost covered all the behaviors of telecommunications operations, some of its functional modules and processes are not completely suitable for China's national conditions and specific situations, so it is necessary to analyze more modules of ETOM and detailed analysis. Deep understanding, especially the ETOM corresponds to China's existing organizational management structure, and truly realizes alive activities, critical inheritance is an effective way to use ETOM.
