97 Engineering can be seen as the earliest basic platform that guarantees a wide range of telecom operations to successfully operate. This is founded in 95 years. The main part of the huge telecommunications project completed at the end of 1997 has taken a critical step for China Telecom's development from the manual management stage. Its experience and shortcomings in the construction process are still telecommunications. Operators learn from.
Unlike the complex demand and process of fierce competition in the business system in the construction of the operator, the target of 97 projects is relatively simple at that time, it is to automate all aspects of the local network business processing. In such a guiding ideology, the original Ministry of Telecommunication Branch will divide the function of 97 projects into business acceptance, wiring, customer orders management, online resource management, integrated management and query, billing processing, 112 fault processing, 114 check Nine subsystems such as number and numbering management, so that the large frames divided by operators' operational systems used to this day.
Since the 97 project has been basically completed, it has been six years. In this time, my country's communication status has undergone a large change, and the focus of telecom business consideration is also transforming from paying attention to customer management. 97 Project included in its construction idea included between subsystems, between operation and maintenance sectors, with the longitudinal networking project between the upper level management system, and the longitudinal networking project between the remote query terminal, etc. Very valuable contribution to 97 projects.
Although 97 projects have been in a large year of telecommunications system, it is still a long history, but there are still many reference value in some respects. It can be said that the 97 project entered the marketization of the telecommunications business created the most basic conditions. It implemented the telecommunications window management automation; local network line, customer orders computer management; telecom disorder appocity; telephone number query standardization; Accounting settlement and billing computer processing; customer query means diversified; mobile phone number, machine line resource computer management and other functions are designed for later separated operators and new operators' telecommunications business system construction provided a The model is for reference, so that emerging operators avoid the bend that may be leaving.
It is undeniable that the original 97 system has not adapted to business in functional coverage and system targeted, with great changes in my country's telecommunications industry in institutional splitting restructuring, market conditions, business categories, management marketing architecture, network technology, etc. Development needs, telecom business systems are facing upgrades and improvements. The design idea of the new business system is clearly different from the original 97 projects, "customer-centric" is becoming the core idea of guiding the new generation of 97 project construction.
From the previous management, gradually move towards customers to customers' focus on the improvement of the new generation of telecom business systems, while in order to increase information sharing and utilization, operators are using these valuable data information to enterprise strategic planning, marketing , Financial analysis, decision support and personalized service such as personalized services, thereby changing the serial processes used more than 97 projects, which will greatly meet the emerged new business design requirements and adapt to complex and variable. Market demand.
97 Engineering continues to play a role, facing the increasingly complex business and more intense competition in operators need to address, combined with the original resources, integrate with CRM, ERP, BOSS, etc., to comprehensively plan, For the purpose of comprehensive utilization, the new generation of telecom service systems that ultimately realize platform sharing, resource sharing, and data sharing will be established and improved, and operators are moving towards a new era of more marketing and customer service.
