The system changes with operators
The reason why "Jiuqi" system needs to be transformed. The main reason is that the original system is based on business, not customer-centered. Technologies are serving business. When the operator has changed, the original system naturally increasingly incorporates the needs of the company.
"The original 'nine seventh' system is not divided into products and customers." Professor Lu Weihua from Nanjing University of Posts and Telecommunications said. For example, the phone number is related to the product, but in the original system, it is tied together with the customer, and the payment and other procedures are connected to the phone number instead of this number. So, if the customer has two phones, each phone will give the customer a bill. If the two calls are managed by different bureaus, the customer will go to different business halls to handle payment. "The original system is completely practical and construction from the perspective of the internal management of the company." China Telecom Group Market Department said. "It is managed by managing products."
"We have proposed the concept of users and customers. But at the time, this distinction seems to have no big need." Lu Weihua said. However, when it is time to move, when the user of telecommunications develops rapidly, the problem will appear when the operator is increasingly rich. Some users such as the user of the 201 other phone cards, without phone numbers, but can be provided by consumer operators, and users of operators. Therefore, managing the user has not passed through the telephone number.
The so-called understanding of each other will win. Operators should be customer-centric, need to know the situation of customers, differential services and personalized services, provide market-oriented products; need to interact with customers, safeguard service quality, improve service response, etc. . The original enterprise-based internal management system is clearly unable to support this. Customer-centric, let the construction of the business drive system are not speculative to promote the German head, but the required requirements for operators who must achieve under competitive pressure.
"We have got a lot of valuable customer information from the business hall, but we can't put the data model and you can't use them." Cai Yin said. On the other hand, customer information and business information are not distinguished, and it is mixed with each other, but also has a lot of difficulties in using existing information in the system. In addition, the original system focuses on the support of the production operation level, the support of business analysis is not enough; some systems are mainly considering a certain work link or a certain work range, lack of overall considerations and grasp, resulting in formation One information is not available to achieve the management of the entire business end. Over time, the transformation of the system is already in terms of travel.
How to transform how to start?
The original "Jiuqi" system is large, covering a wide range, but covers the depth need to be strengthened. As operator networks continue to develop, business is increasing, the limitations of the original system capabilities are gradually appearing. In addition, the reason for splitting, institutional adjustment, etc., the original system rolling has some effects. So, how to transform the original system so that it can adapt to the current needs of the operator?
It is understood that the existing system will gradually separate into three parts according to the development of the business: partly related to the resources, and the part of the customer. The data in the original system will also gradually separate according to the closing level of resources, customers, and products, and maintenance processing by different systems. Different systems are mutually matched with each other, and there are different focuses, and the process of business operations is constantly developing. In this way, the system has enhanced, and the coupling of the system is reduced, and it has laid a good foundation for the flexibility of the system.
The transformation is not painted on a white paper. So, how to protect the original investment, gradually transition to the new system without affecting the business? Good technology provides a lot of tools, middleware, distributed components, corporate application integration (EAI), workflow management, and OLAP, so that many problems have been resolved. The information bus connects all subsystems in the same manner on a structural component used to communicate with each other, and implements interconnection between different systems; and the workflow management platform is provided by defining, executing, managing, and monitoring the process. A software platform for developing, deploying and managing business processes. The application software bearer platform is not limited by the specific business, can coordinate the application software system, combined related business data, perform cross-system business processes; provide configuration and management functions for business processes, and perform real-time operations Track and monitor; provide unified storage, definition and maintenance of application software systems for shared core data; support extension of application software system features and new application software systems, so that the system can Fast adapt to new business processes, reserve space for future development. Work together to create an excellent system
"As a business system, which techniques are specifically used, this detail operator can pay more attention to it. Zhao Jie, general manager of Datang Software Technology Co., Ltd. At present, the new technology is endless, and the operator is used as a system of the system. As the construction of the system, the manufacturers will occupy these applications in order to provide operators who are satisfied with the product, and they will inevitably study these applications, from which the most applicable technique is found to create a support system. "We will focus on our products in providing professional services," Zhao Jie said, "Implementation ability is our strength."
The purpose of the operator's transformation is to obtain a system that can support its development, so they will put a lot of energy on system-retrofit results, and ensure that the system can support their business, improve their functions and improve operations. Efficiency. This is inseparable from the formulation of the specification. Obviously, if the standard is too high, the low is too low, directly from the grand target directly to the requirements of each detail in the system, there is no corresponding transition in the middle, it will be difficult. Therefore, the standardization of the specification is not painted several block diagrams, and there is a lot of things from the ETOM. The situation in all parts is very different. How can I provide accurate and meticulous guidance for the transformation of each specific system, and it is also a major issue in front of the operator.
"The specification has a rough and fine, and it will bring a lot of benefits for the transformation of the system." Zhao Jie stressed. "In addition, people are also very important for the understanding and implementation of the norms." "Even if it is wrong, you should be the same." Cai Yin smiled. The benefits of this are obviously, that is, the upgrade of the system will no longer face this intricate situation today. The steps of system updates will be lighter, and the support of market work will be more rapid. In addition, some basic research work will also be strengthened, in addition to research on models, the concept of supporting systems, the terminology should also have a unified, specified definition. A support system that is really capable of providing support for operators is the result of operators and vendors to work together, so frequent frequent communication is necessary. Standardizing the scientific and rigorous, implementation, understanding, and obviously helps to eliminate the misunderstanding and ambiguity generated by both parties, and to ensure the unforgettable cooperation between the two parties.
