Author: IT168, deputy director of the Information Technology Committee of Experts Wang Rulin
The goal of "Unicom CDMA WAP Gateway Operation Maintenance Program" proposed by Ranong Network Technology is to build a centralized monitoring, concentrated monitoring, concentrated service quality, value-added data business needs, and comprehensive improvement of services, and comprehensive improvement of services. Management, centralized maintenance of "Operation of CDMA WAP Gateway, Maintaining Solutions). The current program has been implemented smoothly. And have been opened in 4 cities in Beijing, Shanghai, Guangzhou and Chongqing.
First, the three significant features of the program:
1. A deep understanding of the essence of informationization projects
Throughout the entire program logic, the structure is clear, the structure is rigorous, and the content is detailed. It is a solution with forward-looking thinking, beneficial to dynamically manage, can have a solution to customer value.
The full text of the program is divided into eight parts. Dragon Network Technology acts as an electric telecommunications network management software developer, which shows its development capabilities and implementation strength. The entire program uses intelligent multi-service design ideas, flexiblely deployed, based on B / S architecture centralized module management mode, open operation and maintenance architecture, dynamic visualization business operation monitoring design and "through Angle, multi-level detection ensures network stability. Reliability.
In particular, the program pays attention to the value-added thinking of business operations, and all technical planning and thinking are obedient, serving this core. It shows the technical heritage, design level of the program provider, and the deep understanding of the intrins of the informationization project.
2. Analysis of network performance on business impact
In the informationization scheme, "quantify the business impact due to performance reasons". It is another major feature of the program, and it is also a true manifestation of the program provider for customer service. Which program provider is talking to the customer, called customer satisfaction. They are all saying that their solutions can meet their customers' personalized requirements.
However, customers really need is not a guest. Not a stack of modules, players in the wood.
"Quantification due to the business impact brought by the reasons of performance", this is a problem that the customer may have no predictable and have not thought. As a program provider, it has been aimed at a dense logic design and thinking for this. This is a spirit that truly be responsible for the customer. It is also a rational increase in programming.
This business impact analysis is an analysis of theoretical and practical combination; it is a prospective analysis; it is a strategic analysis; As a program provider, it will only form and show your own competitiveness only during the process of competitiveness to customers!
This section is very exciting in the program: the original text:
• Quantifying the business impact due to network performance issues SiteView external monitoring system uninterruptedly reported detailed and accurate real-time user information, you can find the exact time and location of users affected by specific network failures. It can be quantified to quantify the business impact of network performance issues;
In order to properly solve these problems, the program has made a multi-dimensional design:
· Live real-time fault detection SiteView external monitoring system can display detailed real-time status information through the browser at any time. You can see the latest operating status information and historical trend analysis from anywhere.
· Improve the performance statistical analysis of service levels using the SiteView external monitoring system, you can define your service level based on your user's empirical (original actual) result. And you can verify these service levels to confirm that your system performance has reached the requirements.
The above four links are buckled, and the layers are in layers. The technical level and service level are fully considered.
3, use graphical empirical, confirmation logic design ideas
Solution design is planning design. An empirical design is an authentication design.
Any solution requires the test of practice to verify its correctness, reliability, and safety. Many plans: "Write like flowers, running without 咵." Unexpectedly unable to test the test. The dragon technology uses a new, graphic empirical method in this program, and has made a large number of verification studies. The scientific and reliability of the program will be reasonable. This is rare in the general solution.
The scheme is for the description: The normal alarm setting is just a fixed threshold, and the baseline alarm threshold is dynamically changed (red inter-line line), so the scheme uses Baseline alarm than fixed threshold alarm more reasonable, such a truth, and facts, Just provide: SiteView statistical baseline threshold model (Figure -20); for explanation: Once the system has an exception, SiteView will automatically start the chain diagnostics, realize zero positioning fault, quickly find the root source. And confirmed the cause of possible failure until the fault is found. The solution draws the SiteView fault chain diagnostics (Figure 21), the fault confirmation function diagram (Figure 22), the SiteView associated alarm (Figure 23).
To illustrate the superiority of the external network performance monitoring scheme, they also draw "SiteView average response time comparison chart (Figure 25) and SiteView average response time different cities comparison (Figure 26). These illustrations are not only profound and vivid The basis and theoretical basis of the plan design, and, in detail, it is very difficult to plan, which is very difficult to play.
This kind of illustration is an empirical practice to confirm the practice of logic design ideas, that is, it is very high, and there is no profound analysis and extensive experience.
Second, recommendations on improving and enhanced programs
In view of this program, if it is further improved and improved, it can be an optimization scheme and a typical case in many scenarios. To this end, I propose four suggestions:
1. Risk control management of projects
Gateway management, operation maintenance program, risk management is the most important content of users. Therefore, it should be prominent in the scheme.
Despite "suitable for a variety of complex network environments; although" SiteView's network topology makes it easy to operate and maintain management work "; despite multi-party considerations for security issues. However, there is no clear connotation that raises risks control and risk management is a regret.
In fact, the plan is used and the alarm module is installed. "You can send an alert to the user through the alarm module according to the conditions set by the user; the fault can be notified to the corresponding system administrator in time by email, mobile phone short information, sound, script, post, etc., so that the corresponding system administrator will be promptly processed."
In particular, the "Script Alarm" function is designed in the scenario. When the system fails, the system automatically runs pre-defined scripts, and the system failure can be repaired. And pointed out that the purpose of doing this is to "minimize the risk of the system due to faults." However, it is not upgraded to the height of risk control and risk management. This is not: put the meat in the meal!
This is a problem that should be pointed out, another writing skills that are urgently improved.
It should be said that as a solution, the above design is in place. However, given the Unicom gateway involved in Beijing, Shanghai, Guangzhou, Chongqing and other four places. Therefore, it is recommended to add "two-way alarm prompt". In addition to keeping the faults, the operation safety supervisors should be notified accordingly. To attach importance. Implement responsibility!
2, strengthen the control in the implementation plan
The implementation of the information project is the process of transforming the program into real productivity. In this conversion, there are many uncertain factors, and there are quite a lot of program providers say that it is very good. Therefore, control should be considered in the program plan. The control factors that can be considered in this program are: implementation progress control; implementing responsibility control; implementing quality control; implementing a connection control. The control should be implemented, and it should be adopted to the unpredictable factor, there is room for retaining.
It is better to write the above content to the control plan. In order to overcome and prevent responsibility tracking in the process of overclocking and facilitating the implementation.
3, adjust the inconsistencies of construction goals and implementations
The target is divided into long-term targets and recent goals when the construction targets are contemplated in this Plan 1,4. However, when the schedule of the program 8 implements the work schedule, it is not arranged separately according to the recent and forward targets. This will give people a feeling of inconsistency before and after. It seems that you should pay attention to the connection before and after. 4, pay attention to full display service features
Currently, in the information construction project, service value has become a competitiveness of marketing and business opportunities. Therefore, the company's service connotation and service characteristics should be displayed in the program. However, in the program, the technical part is written, and the rigorous and service content is empty. In the future, pay attention to this.
The program is a mirror of a network company. It is an external manifestation of a company's technical connotation, management capability, level and quality of service. Therefore, if the company enhances the quality and quality of service from the program, the company will make your own plan, the hard "gold medal program", the silent program itself will become a tangible competitiveness!
