By using the CA's eTrust Admin solution, the new user management is reduced to 5 minutes by 45 minutes. And there is no need to master the expertise of the security administrator, a person with ordinary skill can be handled.
-Paul Franics, Senior Manager of Dedian Supermarket System
A 44 million supermarket leader
The history of Shaw's Supermarket dates back to 1860, George C. Xiao opened its first store in Portland, Maine. Today, Xiao's is booming and grown throughout New England. At present, the company hires 30,000 employees in 200 in Massachusetts, Hampshire, Rhode Island, Connecticut and Vermont. In fiscal year 2002, its sales high reached 4.4 billion US dollars.
User management challenge
At the entire new England, approximately 1400 employees can access the computer from the office, distribution center and retail stores. For company IT security teams, this means continuous user management tasks, including generating, modifying, and canceling accounts. Despite the first-class technology, the Xiao's security team has taken a lot of time to determine which users have privileged and which applications need to be accessed. "Our security administrators have to continue to contact the department manager on the function of a user homework and whether there should be modular users." Said Paul Franics, a senior manager of the Advanced System, and the Advanced Manager of the Advanced System.
Moreover, the administrator has to integrate and generate basic information of the customer based on the information he / she collects. "In some cases, all the information we collected is correct; but in some cases, we will miss some applications before we finally add the user, it may cost one to two weeks." Paul is explained.
Increase in productivity
Using CA's Etrust Admin, Xiao, you can use the security administrator from the bored user management work to use their valuable time to more important tasks. Paul said: "By using the CA's ETRUST Admin solution, the new user manages the new user from 45 minutes to 5 minutes. And there is no need to master the expertise of the security administrator, a person with ordinary skill can be handled."
Software benefits
Within the environment of the Xiao company, there is now a clearly defined user role. Before deploying Etrust Admin, the security team needs to discuss with the managers of each department and determine what users do, what kind of application they need to access. Now through Etrust Admin, this information can be found immediately.
Password synchronization, easy link to the old system
Xiao's Etrust Single Sign-ON product is being deployed, helping users avoid the troubles of multiple passwords. ETRUST SINGLE SIGN-ON can automatically obtain a new password task from the user according to the set period of time. The password synchronization function of eTrust Admin can then make sure that the user needs access to the user is updated to a new password. These two tools create more secure environments for Xiao Shi, and also provide a more reliable environment for Xiao's users.
Xiao's can create a link between existing applications and eTrust Admins through the LDAP (Lightweight Directory Access Protocol). If the application does not support LDAP, you can use the ETRUST Admin Software Development Kit (Etrust Admin Software Development Pack). Francis said: "We have 70 to 90 applications do not support LDAP database. Previously, we couldn't access our required validation information. But now through Etrust Admin SDK, we can connect the application to eTrust Admin. "
CA Education Project provides value-added
After implementation, FRANCIS and its teams can continue to train them through the CA Education project to better use these products. Francis said: "Through training, we understand what these products can do. How do we debug products according to our environment. If there is no training, we will not know these." Francis still can still receive their tutorials. Email, telling him how the product is enhanced, describing how to use eTrust Admin to bring greater value for. "This shows the commitment and value of CA's persistence of users, even after the implementation is completed." Francis said. Customer Information:
Xiao's supermarket
Sibrio Water
Shaws.com
Industry: Food Retail
Year income: $ 4.4 billion
Employee: 30,000
CA products:
eTrust Admin
eTrust Single Sign-on
Main benefits:
Add a new user in 5 minutes, it takes 45 minutes before
Ability to link ETRUST Admin to existing application
Clearly defined user role
Advantages of CA:
Customer participates in the test phase
Customer Loyalty
Easy to use
The main features of CA ETrust Admin:
Service password reset
Registration
Password synchronization
Workflow
Major modification
User Management
Role-based access control
Directory integration
Agent, based on network management
Self-managed web interface
Main process:
Manage user roles
Generate user account
Change or delete user accounts
Change the password
Synchronize multiple passwords
IT environment:
Distributed network
Windows 2000 or more desktop
