This total of four companies were punished by China: Guangzhou Rui Time Communication Technology Co., Ltd .; Shanghai Meitong Wireless Network Information Co., Ltd .; Beijing Sohu Online Network Information Service Co., Ltd .; Shanghai Quartet Information Technology Co., Ltd.
[Latest Tracking] The letter sent to each SP is as follows:
Each MMS Business Partner:
Hello, in order to protect the healthy development of China Mobile MMS business, according to the relevant provisions of the "Measures for the Administration of Mobile Network SP Cooperation", there are violations of SPs in the recent MMS business, as follows:
(1) Guangzhou Rui Time Communication Technology Co., Ltd. (Hubei Access, Service Code 5009)
Default situation
The company sent a 250-user complaint for 150 users during June, causing more user complaints, SP claims to be due to malicious attacks due to their own technical platform.
2. Main problems
The company's main problem is suspected for forcibly customization.
3. According to the relevant regulations of the "Cooperative Agreement" and the "Cooperative Agreement" accessory "Cooperative Agreement", the laws of contract is subject to the following:
(1) The national inflationary default, refund to multi-toll users, rectify the above problems, and submit a rectification report;
(2) Group companies and all relevant provinces companies (including "all network SP local access) have stopped working with their MMS business in one year from August 10, 2004.
(3) Since July 1, 2004, the new other platform business and cooperation marketing is suspended for 6 months, and the company has been suspended for 12 months of new SP cooperation in our company's other business platforms. . After the company's business is connected to the MISC platform, based on its rectification, the new business application is studied.
(2) Shanghai Meitong Wireless Network Information Co., Ltd. (Beijing Access, Service Code 1818)
1. A breach of contract:
(1) Unauthorized group, WAP Push: The company issued 9902, 5, and June, 5,09,740, 5,09,640 in Guangdong Group, WAP Push Advertising, Guangdong, China, May 25, 2004
(2) The company promotes "I have a WAP bus" MMS service (10 yuan / month) in Guangdong, in May this year, in WAP PUSH, WAP page without MMS service, tariff instructions, send Frequent, customer service phone, cancellation method, etc. If the user is customized, only the terms of payment and business are not allowed to send MMS normally according to the actual business logic (20 / month), resulting in 5,5351 users error ordering, resulting Thousands of users complained;
(3) After the customer service quality: After the company causing a large number of user complaints, it did not respond to the user within 2 hours, nor did it resolve the user's complaint within 48 hours, which has caused huge pressure to Guangdong mobile customer service.
2. Main problems
The company's main problem is unregulated for unauthorized groups of WAP PUSH, user interfaces and services, suspected of forcing and customer service issues.
3. According to the relevant regulations of the "Cooperative Agreement" and the "Cooperative Agreement" accessory "Cooperative Agreement", the laws of contract is subject to the following:
(1) The national inflationary default, refund to multi-toll users, rectify the above problems, and submit a rectification report;
(2) Group companies and all relevant provinces companies (including "all network SP local access) have stopped working with their MMS business in one year from August 10, 2004. (3) Since July 1, 2004, the new other platform business and cooperation marketing is suspended for 6 months, and the company has been suspended for 12 months of new SP cooperation in our company's other business platforms. . After the company's business is connected to the MISC platform, based on its rectification, the new business application is studied.
(4) Pursue its default economic responsibility, charge the default of the agreement: 819642 in WAP PUSH, based on 1 yuan calculation, the SP 819642 is charged as an agreement default.
(3) Beijing Sohu Online Network Information Service Co., Ltd. (Beijing Access, Service Code 6666)
Default situation
In the case of the mobile company license, the company's technicians did 1374 groups of WAP PUSH advertisements in Sichuan region on June 17. Users clicked on WAP PUSH directly ordered the MMS Sohu I want to map business (10 yuan / month) Currently, 23 users have already been found to order this service, which gives users a bad impact.
2. Main problems
The company's main problem is for unauthorized group WAP PUSH and suspected forced customization.
3. According to the relevant regulations of the "Cooperative Agreement" and the "Cooperative Agreement" accessory "Cooperative Agreement", the laws of contract is subject to the following:
(1) The national inflationary default, refund to multi-toll users, rectify the above problems, and submit a rectification report;
(2) Group companies and all relevant provinces companies (including "all network SP local access) have stopped working with their MMS business in one year from August 10, 2004.
(3) Since July 1, 2004, the new other platform business and cooperation marketing is suspended for 6 months, and the company has been suspended for 12 months of new SP cooperation in our company's other business platforms. . After the company's business is connected to the MISC platform, based on its rectification, the new business application is studied.
(4) Pursue its default economic responsibility, charge a default of the default: 1374, the SP group, and the SP 1374 yuan is charged as a protocol default according to each 1 yuan calculation.
(4) Shanghai Sifang Information Technology Co., Ltd. (Hubei Access, Service Code 6877)
Violation
In the case of the mobile company license, the company moved to Shanghai, Beijing, Guangdong and Jiangsu mobile user group MMS advertisement information in Shanghai, Beijing, Guangdong, and Jiangsu, and used the billing business code because of the malfunction of technical personnel. (2 yuan / article) is sent, resulting in some user error bills, causing hundreds of users to complaint.
2. Main problems
The company's main problem is suspected for forcibly customization.
3. According to the relevant regulations of the "Cooperative Agreement" and the "Cooperative Agreement" accessory "Cooperative Agreement", the laws of contract is subject to the following:
(1) The national inflationary default, refund to multi-toll users, rectify the above problems, and submit a rectification report;
(2) Group companies and all relevant provinces companies (including "all network SP local access) have stopped working with their MMS business in one year from August 10, 2004.
(3) Since July 1, 2004, the new other platform business and cooperation marketing is suspended for 6 months, and the company has been suspended for 12 months of new SP cooperation in our company's other business platforms. . After the company's business is connected to the MISC platform, based on its rectification, the new business application is studied. (4) Pursue its default economic responsibility: 2,688 SP groups, based on 1 yuan calculation, the SP 2688 is charged as an agreement default.
For SPs that stop MMS business cooperation, we will close its MMS service network channel on September 1. Please ask all the SPs to do a good job in customer notification and related customer service work, and customize the user to send business to MMS. And continue to provide services before September 1.
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The Air Beijing time on August 18, issued a statement, China Mobile has issued a notice will make a penalty for the company's violations. According to China Mobile's statement, 22 wireless value-added service providers in China have violated the relevant provisions of the company, and China Mobile will make sanctions or punishments for the violations of these companies. In the beginning of June this year, China Mobile found an illegal content in the interactive voice response service (IVR) of the air network, which made this violation, China Mobile decided to refuse to accept the air network before the existing platform before the end of this year (including Java, MMS , WAP, ring tones, interactive voice response, and SMS) add new products and services. Before the end of this year, China Mobile will suspend activities with the air network jointly promote various products and services. In addition, June 30, 2005, if there is a new platform, China Mobile will also refuse the operational request on the new platform in the new platform. In the face of China Mobile's penalty, the Chairman and CEO of Air Network, said: "We are regrettable for the punishment notice to receive China Mobile, and the company will quickly adjust. We will actively keep working with China Mobile. Strive to minimize this penalty for the air network business. The interactive voice response service in the second quarter of this year does not exceed 2% in the company's revenue. The air network has already had a very vast product line and service, we It will be concentrated in promoting these products and services in the near future. In addition, we have obtained a license for running Java, MMS, WAP, interactive voice response and SMS business, and also has a licensed license service in many provinces. Therefore, the operational license of the new platform cannot be applied for a new platform in the short term does not have a substantive impact on the company.
