What is the idea of the company in advance? A leadership of the company said: "Process problem, then please consult the company to help design, do we spend money not to help solve this problem? To tell the truth, the company is quite a lot, we will wait after this restructuring In accordance with the process of the process they designed, the company is good. "After the inspection, tendering, implementation work is started. In the middle and late 2000, the process restructuring project is finally implemented. After the project is over, according to the design of the consulting company, the Agor's internal audit department has specially served as the role of "process management". When they have received more than a thousand processes from the consultant, they are confused: How do these processes? Subsequently, they "cross the river", finally explored a set of process establishment, maintenance, and inspection. With their own words, it is: "It is difficult to save the results of the process." However, new problems continue to emerge. Some middle-level leaders said: "Now there is a special management process, and they update the process specification every year, all the norms are added, and they can be booked into a thick number. However, when we work, we may not all follow those Process, often feeling that their processes cannot be guided, and it is getting farther and farther. "A business boss complained:" I thought I invited the consulting company, I can pine up, manage the process, who knows how much do you know originally intended to streamline the process, you can start the idea of information technology also wasted "Comments. (author: Li Tong): this is a very good case. It reflects that my country's enterprises have faced a new environment of globalization, and I hope to change to process-type enterprises; it also reflects the universal problems and dilemmas implemented under good wishes. The problem must be critical, process management should start from four key: First, a business operation is the process, the process is that everyone must face and execute every day, it is not only a process, but also has corporate culture. , Style, personal habits, etc., require full participation. In this case, process change projects are launched by individual leaders, without adequate pre-initial launch and publicity; there is no role in the project; consulting companies do not reflect their coaching and staff role, but Package everything. Second, often 20% of the process determines the overall performance of 80% of enterprises. In this case, it seems that the consultant does not pay attention to the key process of the company. It does not find the key process for the overall fate of the company in accordance with the corporate strategy, but let the enterprise pick up more than a thousand processes in the hands of the consultant. " So that more than a thousand processes evolve into more processes. Third, process issues involve all aspects of the company, many companies believe that all issues can be solved by process optimization, but process optimization will not only bring other changes, but also need to support management measures to support and consolidate. Finally, the basic idea of continuous improvement should be, such as the process is not smooth, advanced row process card; if the company needs to optimize the process, BPR (business process) optimization is performed; if you want further increase process management It is best to find one, two key processes that have the greatest impact on corporate strategy or business value, and then conduct a special BPR. In these three situations, it is best to prepare relevant supporting measures in advance to ensure that process optimization is applied.
Three-step resolution dilemma is for this case, our suggestion for continuous improvement process management is: First step, find a key process in the new process according to the needs of business strategy and business value-added. The refinement of this process does not involve information demand. After the decomposition is refined, the sectors and personnel involved are graspped, and the process management training of the relevant personnel and require them to feedback on the pros and cons of the new process. The relevant personnel and supervisor leaders were organized by the internal audit department for review, revised, modified, and adjusted the supporting sectors and job responsibilities; in the current performance evaluation system, it also lists the related processes to relevant personnel. Evaluation measures, then switch between new and old processes. The entire process is personally hang-in personally, and the deputy director is responsible for implementation, and it must be successful. In the second step, on the basis of successful implementation of the above-mentioned key processes, then the maximum information demand is selected, and the information technology is used to curing. Similarly, the above-mentioned supporting measures should also keep up and ensure effective implementation of the second new process. In the third step, the internal audit department summarizes the experience and lessons, and formulates a comprehensive new process implementation plan (including various supporting measures), and reports on the high-level meeting of the enterprise to reach a consensus; then by the general manager, Improve step by plan. It is best to ask a professional consulting company to guide to prevent various risks. Four aspects of the four supporting measures and process optimization match include: 1. Strategic guidance: This has two levels of meaning, on the one hand, only under strategic guidance, the process management can pay attention to the company's overall, in order to find the key to the implementation of the company's strategy Process, combine corporate strategy with process operations. Many of my country have a strategy, but the strategy is not clear, and there is no good connection with the specific process operation. Therefore, it is necessary to first clarify the strategy and find a critical process. On the other hand, when performing process optimization, different companies, different business strategies are different. In the procurement business, the process of centrally purchasing and strategic procurement is different, and the business strategy can determine the process direction. 2. Organizational adjustment: Enterprise organizations are determined by strategy and process. Process change projects will inevitably lead to certain positions and departments, and some jobs and departments are reduced; even some departments or posts will merge, cancel or strip. At this time, the supporting organization adjustment needs to keep up, the position is equipped with the duties to keep up, and the system is equipped. The lack of organizational support will inevitably lead to their own things. 3, performance evaluation and incentive: This requires two aspects, on the one hand, in the process of process optimization and advancement, enterprises should conduct assessment and incentives on the core participants of the project, and to conduct assessment and disciplines of the active cooperation. excitation. The relevant departments participated in this project, which should be an important indicator to assess their important indicators. On the other hand, the process change will cause position changes, and the matching performance appraisal and incentives will inevitably change, and the new process is implemented, and the protection of performance evaluation and incentive system is required. 4. Informatization support: process optimization generally three levels. If a business process is poor, the process is missing, the process breakpoint is more, it is best to combat the process first; if a company's process is better, it is suitable for a special process for a special process; if you break the department The horizontal partition, establishing a flow-type enterprise, can use the traditional BPR. The above three ways require information technology to match. In general, software implementation methods include process carding.
