TurboCRM is more than just the tools of business operations, but it has improved customer relationships from business automation, collaborative work, customer relationship, "knows you know each other" and management to improve customers' relationships:
1, TurboCRM implements customer relationship management business automation;: TurboCRM features all of the sales, market, and customer service, and you can use TurboCRM to work with people's participation in the role definition staff. Complete your own business operation. TurboCRM automated business processing capabilities liberate employees from cumbersome repetitive labor, greatly improved work efficiency. TurboCRM's schedule, task assignment, feedback prompts, etc., can reduce business work delays for each employee, reducing the delay of business work, ensuring the results of the work. In addition, TurboCRM's workflow mechanism enables automation of business workflows, reduces the delays and errors caused by work, improves the response speed of customers to customers.
2, TurboCRM realizes the collaborative work of the company: TurboCRM incorporates sales, market, and customer services into integrated system environments. Regardless of the employee, it is possible to implement interaction, efficient information communication between the sectors. TurboCRM uses a unified business information database that makes each department on unified information resources, and the update of any information will be reflected in all business units. TurboCRM follows the CRM principle, built-in workflow: can produce sales tasks or service tasks by market activities; service feedback can also generate sales opportunities or market tasks ... and more, this is closely integrated with market, sales and customer service Together.
3, TurboCRM helps companies enhance customer relationship. TurboCRM provides a powerful data inventory storage of various customer information, which is convenient for employees to quickly query customer information; it provides customer care features to help companies pay attention to customers and corporate transactions, identify the value of the company, value changes customers and questions Customer, there is targeted to take corresponding actions; TurboCRM's special care features can help companies maintain your emotional communication with customers in the festival, birthday or other commemoration; TurboCRM provides customer mining capabilities to help companies analyze customer transactions Behavioral characteristics, discover the potential needs of customers,
4, TurboCRM can help companies "know each other". The statistical analysis of TurboCRM can accurately find the "Golden Ear Products" of the company to give full play to their own advantages and avoid weakness. Knowing the other: on the one hand, the company should understand the situation of competitors, analyze the differences in competition; on the one hand, the company should understand the market trends. TurboCRM's market analysis capabilities can help companies think about the competitors' situation and master the subtle fluctuations in the market. Under the circumstances of the market context, use TurboCRM's market management function to complete the corresponding price policy adjustment, thus win the market opportunity to maximize market opportunities.
5. TurboCRM can help companies improve overall management. TurboCRM provides a wealth of analysis tools to help companies use SWOT analysis (Strong-Advantages, Weak, WEAK-Disadvantages, Opportunity - Opportunity, Trend- Trend) to support decision-making: sales analysis - help companies understand sales, lost The reason is to find a targeted adjustment in finding problems; employee analysis - Help managers keep working on employee work ability and performance; cost analysis - help corporate managers understand costs, provide basis for adjusting cost management strategy Scheme, budget analysis - Help companies master the implementation of the plan or budget.
TurboCRM features mainly include customer management, order management, employee management, analysis decisions, collaborative work, and business intelligence, a total of six aspects:
1. Customer management: TurboCRM customer management functions include not only pre-design customer attributes, but also supports companies to customize some customer extension attributes based on their own business characteristics. TurboCRM users can constantly improve and accumulate information about customers in the process of communicating with customers. Enterprise business personnel, sales supervisors and decision makers can make queries and analysis of customer information (including: related tasks, contact records, related quotes, related orders, business processes, etc.). 2, order management: TurboCRM system supports customization of order attributes, so companies can set personalized orders according to their own business characteristics. TurboCRM designs a flexible workflow: users can quote when performing sales tasks, and then generate orders according to quotes; users can also enter orders directly. The order must take effect after approval. Enterprises can formulate an implementation plan for the approval of the approval, and the action can be defined by the user by the user. During the order execution, the system can automatically track execution, when the sales collection is close to the deadline, the system automatically reminds the payment; when arrears, the system can make an electronic collection.
3, employee management: TurboCRM employee management function can be fully based on the actual organization of the company, establish "virtual enterprises" in the system: "Department management" - set the company's department structure; "employee information" - Entry, editing Enterprise sector information; "Role Management" - According to the position of the staff of the enterprise, the corresponding system authority is set; "Permission Management" - According to the staff's job setting permission, these permissions not only include the operation of the operation Permissions, including data privileges. Through the management of sectors, employees, system roles and permissions, TurboCRM places business work in a perfect "virtual enterprise" platform. On this basis, the company's policy makers and departmental supervisors can improve the business dynamics, evaluate business progression and employee's work performance through tracking, statistics and analysis of related tasks or working processes, and timely understanding the business of business, evaluating business progresses and employee's work performance, thus improving The work efficiency of employees.
4. Analysis decision: TurboCRM stores various business unified stores in business information database. TurboCRM also provides a variety of analysis tools that can be easily classified for customers, products, processes, tasks, budget, plan, fees, etc., to analyze the operation of sales, market and service business, thus making science. , Correct decision.
5. Collaborative work: TurboCRM system is designed according to CRM concept, integrating sales, marketing and service business, providing a unified operational platform to realize business information. In addition, TurboCRM has developed a flexible workflow to achieve information interaction between various business units: sales opportunities can be generated by market activities; sales intentions in the service process can also be submitted to the sales department through feedback.
6. Business Automation: TurboCRM analyzes the business processes of sales, market, and service activities, using workflow drive mechanisms together. When the user uses the TurboCRM system, only the participants of the subsequent work are required, and the system automatically passes the relevant business information to the participant's work desktop. In order to facilitate the business, the TurboCRM system divides the task into a more detailed process, and the relevant personnel of the task can see the progress at any time. TurboCRM recorded the business process in detail, which provides a rich historical information for in-depth analysis and perfecting business process specifications.
TurboCRM application mode:
1. Intranet Application mode: The same as the Internet is the intranet, which is used by Browser / Web Server, called intranet. This mode is characterized by Web Server, and accessors outside the enterprise must be connected to the system through enterprise firewalls or proxy servers. This application mode is installed and used in the enterprise, and the information is only published in the enterprise internal networking system, and the external branch office or mobile office users directly connect directly to the business, the access system, without the Internet, all system applicants are in Among the common local area networks. The advantage of this application mode: This application mode is more convenient to make full use of the company's existing local area network systems without doing too much change. In addition, system data is not published on the public online and therefore has high security. 1, EXTRANET Application Mode: Extranet is a large network system that is distributed over multiple physical addresses. Application mode is suitable for enterprises with fixed branches, and these branches are relatively large, business relatively independent, with their own local area network systems. The advantage of this application mode: Intention to the independence of the network system of the enterprise, realized the information interaction of all enterprises.
2. Enterprise's own web application model: If the company has its own web site at headquarters, and is released from the high-speed line. Enterprises can use the company's own web application model for system building. At this time, all mobile office users or off-site branches are directly connected to the system through Internet. This application mode is suitable for the company where mobile office needs, or companies with more small-scale branches and their business contacts with the headquarters. The advantage of this application mode: provides a low-cost access system for mobile office and branches, reducing the cost of accessing equipment and line maintenance.
3, host hosted application mode: In the host hosting application mode, the company's Web Server is outside the Internet (outside the enterprise firewall) on the Internet, all system users include headquarters, branches and mobile office users. All through the Internet is connected to the TurboCRM system, complete the business operation. This application mode is suitable for: a lot of mobile office needs, or has a wide range of branches, and does not want to maintain complex information systems. The advantage of this application mode: provides a low-cost access system for mobile office and branches, reducing the cost of accessing equipment and line maintenance. All information system management of network security and access control is handed over to the professional service provider, reducing the cost of the enterprise maintenance information system.
Wen Xiaoyi
