Product cost accounting has always been a problem of H companies. Traditional cost-bocalization methods, often unable to measure the true costs of each product when multiple products. However, after the requirements of the change cost calculation model, the personnel of the business unit believe that "nothing is not a change program". Mr. Lin in the information center is against this.
Just "make a patch"?
H Company's finished product cost is calculated, and the past has been adopted "cost-off" approach. H Company has been joint venture with SiliRN, and the "Integrated Management System 21 Advice" proposed by SiliRN is a very important one of the "Operational Cost Law (ABC)".
The operating cost method is of great significance to accurately express the cost of different products, and then determine the product price is of great significance. But to truly establish a complete operating cost method, what is easy. "The main difficulties come from the establishment of the operating cost library", Mr. Lin has participated in the "implementation of the ABC Cost Law Project Group", and after working with financial experts, quickly seized the core of the problem.
"But this problem is too professional." Mr. Lin said that he couldn't say it in the end, "I hope to get anything", I feel very frustrated.
What makes him a little annoyed is that financial officers feel that there is no such complex, "Isn't it a patch?"
Business environment is not stationary
When I started doing, the finance staff couldn't explain their ideas, and Mr. Lin and the companions feel very normal. "Everyone is more communication." Mr. Lin is very straightforward. "There is something to put on the desktop, always solve", "convinced in words."
However, after H Company and SiliRN merge, the integration of production, sales, and customer service is beginning to start. Things quickly broke through the "boundary", "Border", "implementing the ABC Cost Law" is not as conceivable, as the people of the Finance, is only the construction of cost attributes, cost library.
"The product line is also adjusted, that is, the implementation of the ABC cost method, needs to face the 'change undetermined product classification'."
Changes to the cost accounting method may result in a series of changes such as cost subject, accounting process, cost project, cost gathering method. Some software push down, for Mr. Lin and his team, it is not the most terrible, terrible is "product integration is still unfamiliar".
Mr. Lin is really guilty in this "Standing on the Floating Ice Courity".
"This is obviously not a simple 'demand - implementing' problem," Mr. Lin said that "the business environment is not stationary, but at any time."
So, it is very important to Mr. Lin, "Is there any way to make the development team with business personnel, facing the changes in demand, and incorporate the 'change management' into normal development management."
ITIL: Communication public language
"'Put it on the desktop', is a sentence that the information center and business unit like it", Mr. Lin is very satisfied with this frank communication between each other. However, the problem itself is not "said on the desktop, you can 'put it on the desktop'."
"Many times everyone is in a statement, whoever persuades no one, says that there is a little reason," Mr. Lin experienced many "glue states". The final approach is "Contradictions to pay", relying on administrative means to coordinate. "This is not a long time," Mr. Lin believes.
Since 2003, Mr. Lin has exposed to a new field called "IT Edition" (ITIL, INFRASTRASTRUCTURE LIBRARY) ", which makes him feel the feeling of" in front of you ".
ITIL appeared in the 1980s, after more than 20 years of development, condensed a large number of information technology, through standardized 10 major processes and "Service Desk" functions, allowing expression of IT, Asset configuration, run failure, business changes, have strict response and processing processes. "Itil's benefits is that it provides standardized ideas and methods to solve the 'IT and business'; in addition, the more direct benefits is that ITIL provides the standard language of communication with each other," Mr. Lin is imaged. "ITIL is" put the problem in the magic weapon on the desktop. "
User's mind, don't guess
There is an article in the "Harvard Business Review" in the 11th to December 1997, the title is called "Consultant and the customer's conflict."
Through a fictional merger recombination case, the author explains the complex relationship between consultants and customers. Securities company Kellogg has merged with Champoin, the CEO of the consolidated company will "integrate different policies of the two companies", which is handed over to the STATLER Group Consultant Barlow as a consultant.
The story of the story is simple: due to the investigation of the consultant "Loss" in the group, the CEO of the group is, "the problem solved by these death consultants", consultant Barlow Faced with embarrassed sites: By "," Continue to do it, or roll away. "
The company has mergers and reorganizations, often kicking in a flower and applause. The authors describe this accumulated vows and smiles, and the combined parties carefully protect the sweet feelings of "honeymoon", but they can never cover the dilemma that is not suitable.
This kind of "pleasant" covered by the surface has become a great obstacle to consultants with customers "honest communication". Advocacy "Put the problem to the desktop" must be an agreement, but the key issue is "How to make the problem on the desktop?"
After accepting the task, "Warm and high: the report will be discussed in two weeks, will discuss all questions, and write a summary report after one month." However, in-depth investigation allows Barlow to see, "two companies Differences are much more than their common, which makes the company's common point. "
The setbacks suffered by Barlow were not fresh. The focus of the problem is that Barlow tries to communicate with a large number of interviews, communication coming to "guess" users. In the process of Barlow surveys, there have been such things, and members survey call to ask CEO, and "Is it right?"
Any problem that needs to communicate, in fact, it contains two levels: one is the problem itself, the other is a method of communication. In the process of providing services to customers, many people engaged in consulting and information application agree with the importance of "demand analysis". However, "Demand Analysis" only solves the goal of "what we want to do", and "how to do demand analysis" is often considered to be "system analyst or unique skills".
If the customer doesn't understand "Methods to do things", how to ensure effective communication? This is an obvious problem. Users don't want the consultants to hide their work methods behind the back, and then ask questions through a large number of interviews, ask questions to "guess the mind's mind".
The communication they want, "It is the language, chat", chatting, "is so simple.
