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Almost there will be "Help" features in all kinds of software used in our daily use, but how many users can really get help from "Help"? But the reality is even more than a "helping" that many users will not go to the "Help" provided in the software. Its main reason is that "help" is not considerate enough for users, whether there is such or such problems from the interface or structure. Of course, it is not the help of all software, such as the help of software products such as Macromedia and Microsoft and other companies, it is very good, do you have a feeling?
Sometimes we should not don't feel helpful because of software features, because this will affect the initial use impression of the software in the user's heart, and software developers can join more official information in the help. Correct Zen. For software powerful software, helping to reduce training costs and enhance an effective way to enhance corporate image, it is worth collecting software developers and personal developers.
I often have eaten a lot of suffering because of some software "help", so this problem has been analyzed here, trying to help some of the developers who need to carry out "help" in this regard. Do better.
First of all, we have more choices to help files. We have more choices relative to the past. In addition to traditional HLP formats, such as HTML, PDF, CHM, Flash are all good programs, you can make it more in combination with a variety of formats, so you can make "help" with richer page effects and more Powerful interaction function. .
For structural design, it can generally include a reference manual and a dynamic intelligence form (I am summarized by Irself). Let's discuss the structure of the reference manual, this structure is the most classic, and there must be some form. It should generally be classified into all help information in the form of a directory tree, and the text description should strive to make it clear, do not let the people who have been annoying will add to the snow; at the same time, pay attention to joining the necessary interface screenshots and some related Content link. But in addition to doing this, it is still not enough. If we want to display software more specific classics or special applications for users, you should design a number of set options in this purpose to guide users more in-depth understanding of software. Strengthen the user's software experience depth. These use case programs should have a clear single-purpose, rather to provide multiple use cases, do not combine multiple use cases, so it will lose its meaning.
In addition, it is a dynamic intelligence. It is too much for this form, and I am a personal level, I can only make some ordinary statements. This feature can be subdivided into several different intelligence levels, and the higher the level, the more complex the level. For the simplest, "one post" or Hint, complex some Office assistant, such as MS, etc., these functional view software size and market positioning come to selectively provide, from a variety of sides to improve software overall quality and Bring more convenience for users.
Finally, we can also add some functions such as search, indexes, so help system functions will be relatively perfect. Of course, we can make a general framework, which will issue functions for different software, as long as the text is re-edited and data entry, the interface style is basically unified, so that the software developers and users are worthwhile. .
The above is just some of my personal shallow, I also hope to communicate with hero points.
(Please indicate the source when reprint)
