What is a call center?
"Call Center" is a company company set up for users. In the 1980s, Telecom, Airlines, and Commercial Banks, including Europe and the United States, etc., in order to closely contact users, apply computer support, and use the phone as a "call center" (Call Center). It can also be called "call center", actually "Service Center" for users.
.... Early call center, mainly the role of consulting services. Starting to transfer some of the users' calls to the answering station or expert. As the call and response to the transfer, the interactive voice response (IVR) system began to establish an interactive voice response (this system can cause most common problems by the machine, "automatic attendant" response and processing, this " The call center "can be called the second generation call center.
.... Modern Call Center, Application of Computer Telephone Integration (CTI) technology makes the service function of the call center greatly strengthened. The CTI technology is a computer voice as a medium, and the user can operate the call center computer via the button on the phone. The way to access the call center can be a user telephone dial-up access, a fax access, a computer, and a modem (MODEM) dial-up connection, and the Internet URL (IP address), and the user can receive the call center task after accessing the call center. The prompt, according to the voice prompt of the call center, you can access the database to get the required information service. And store, forward, query, exchange, etc. You can also complete the transaction through the call center.
.... "Call Center" replaces the traditional counter service to automatically query. "Call Center" can provide services at any time 24 hours a day, and there is a better service interface than the counter service. Users don't have to ran to the business office. As long as you can quickly get information, solve problems, fast, and increase User satisfaction with business services.
