With the rapid development of my country's communications, the penetration rate of the telephone is greatly improved. In this sense, the development of computer technology and its network systems will bring broad development space and market prospects to the application of public speech recognition systems. Voice portal allows network access more convenient Qixe Technology Co., Ltd. Liang Kangzhong 01-5-10 11:15:57
Development background of voice portals
In today's rapid development of information society, "Mobile" and "Internet" have become an unstoppable trend, more and more people want to optimize their lives through the Internet, such as: inquiry stock information, weather forecast, flight train time, Online shopping, etc. Acquisition of information, anytime, anywhere, is increasingly becoming an urgent need for e-commerce platforms. The thriving and rapid spread of the Internet have gradually enabled many people to get information from the Internet and achieve e-commerce through the network, regarding part of daily life.
However, people through computer Internet access, it is increasingly, and it is difficult to obtain many factors such as time and place, it is difficult to obtain information in time, and people want to get the information they need through the same phone everywhere. Currently, like 160 and other traditional voice desk, the way of employment talent provides information services, not only cost is expensive, but also due to heavy work, the service level of answers is lowered. Through the automatic sound service of 168, although some information can be obtained, many information cannot be represented by the button input due to the limitations of the telephone button. Therefore, many specific applications are not difficult to implement, is when implementing, because the multi-level menu is too cumbersome to make the user feel inconvenient; in addition, a wide range of sound station numbers also allow the user to find the required number when it is in urgent need of service.
Due to the above reasons, people are increasingly hoped to achieve rapid and convenient communication through telephone devices, which is to access the network through the phone and manipulate the remote information source to obtain information or electronic transactions. Talking language is the most natural way of communication, browsing and accessing the Internet through voice, has always been a human pursuit goal. Currently, programs that use dial-up access networks usually take up to ten seconds, and the time required to pass voice access is only a few seconds, so it will undoubtedly increase the access speed through voice interface. In addition, this voice technology will make the user in any time, where to use the phone device (moving or fixed), you can easily access the network, get the required information or purchase goods and services. . More importantly, this way will greatly improve the level of commercial automation, reduce the operating costs of the enterprise, improve service quality, and make business activities more convenient. The emergence of voice portals is satisfied with people's needs and interpret new meaning for the Internet.
From a technical point of view, the past decades, automatic speech recognition (ASR) technology, text rotary speech (TTS) technology has gradually moved from the laboratory, and its algorithm complexity is also decreasing at a rate of half a year. This technology has been widely used in the market; on the other hand, the computing capacity of the electronic computer can double each two years, and it has also laid a solid foundation for the commercial applications of these technologies; plus the type of mobile user terminal. The function is also growing at an unprecedented speed. All of these technologies have provided reliable guarantees for the development of voice-based Internet portals - voice portals.
Yanfeng Technology is engaged in voice technology for many years, and has mature and reliable products in the field of automatic speech recognition (ASR), text transfer (TTS). On this basis, the CTI technology, Web technology, telecommunications technology, computer And networks and other technologies, build a new generation of Internet platforms - voice portals. It represents a new trend of computer voice and Internet integration, which will enable more users to quickly access the Internet and bring new business growth points to enterprises. The benefits of the system platform
From the object-oriented object, no matter the company, or individual, voice portals will bring great benefits.
First, it can bring huge convenience to end users, and users can make a call to a handless phone, no longer subject to the button audio, nor does it be because it is inconvenient to carry a computer, "hope for information." This not only makes those who are not kind to using a computer, but also easily access the Internet through the Internet, while also enabling people who don't have a computer without a computer to obtain the necessary information. At present, the Internet mobile terminals launched in the market only pays only to move the Internet content to the terminal, but there is no need to fully consider the ease of use of these systems, and voice portals just make up this shortage, so that anyone can swim in the Internet through voice portals .
On the other hand, the platform has huge commercial value, and the company will benefit from this system. From the perspective of the system platform, it can replace the operator to work, and the company will make more manpower and energy on the development of their core value-added services, and open up new in the fierce market competition for their products and services. space. For example, our most commonly used interactive voice response system IVR, with automatic voice interaction, allowing companies to enjoy more costs while enjoying more natural, more comfortable interaction interfaces. At the same time, IVR applications that realize voice interactions are more convenient than dual-speed multi-frequency (DTMF) or button applications, which will also bring better return on investment.
From the application functions, voice portals have brought easy applications for users:
On the one hand, the voice portal allows users to easily obtain various information anytime, anywhere. For example, users only need to use ordinary telephone or mobile phones to call the specific number of the voice portal network, which can easily "browse" the weather, news, sports, etc., "information," information, "information in the weather, news, sports. During this process, you don't have to type menu selection, just a simple speech answer can be done. So, whether it is through the PC, mobile phone or fixed phone, whether in the office, home, or on the road, the user, the user can use the interactive conversation with the voice portal, so it can be like "online surf" quickly and convenient. From a company freely "jump" to another company, the process of "browsing" network is relaxed.
On the other hand, voice portals can also allow users to make a booking, shopping and other electronic transactions anytime, anywhere. People use the voice portal platform to obtain online information and carry out trading activities, compared to the establishment of a connection through the agent, faster, and enjoy a cheaper service. As the portal integrates your own information and other information, the voice portal has also integrated its own voice information resources and other resources, and provides users with a wide range of information on a unified number in a normal telephone network. Other, such as virtual personal assistants, stock trading agents, automatic visits, travel booking systems, etc., can also be implemented flexibly.
Business function implementation
As an important member of the VoiceXML organization, Wenfeng launched a full independently designed voice portal platform. The user can contact the cable network, wireless communication network, paging net, and Internet, and users can query stock markets, weather forecasts, flight dynamics, train timetables, etc., but also through telephone. Only broadcast your own custom news, securities comments, etc .; also can use it as your own unified message platform. More importantly, on the platform, users can also interact directly with the computer system, and implement voice e-commerce activities such as flight tickets, stocks through the platform. Incident, the system can be divided into four functional modules such as information queries, information on demand, transaction processing, and unified messages. Information query function
Through this functional module, users can receive a full range of voice information services within 24 hours a day, and companies can also improve service quality through this platform and saving corporate operations. The main features of this module include:
● 168, 121 and other special service information queries;
● Announcement and commission of securities information;
● Bank system account inquiry and telephone banking;
● Social survey;
● Law, insurance information consultation;
● Travel information query;
● Government announcement and various laws and regulations query;
● Transportation information inquiry: such as flight query, train runtime query and transport goods inquiry.
When the user is inquiring the stock information, it can not only query the real-time stock market, but also the client and the customer who use the stock trading of the stock trading, but also provide funding inquiry services; can also provide securities or customers owned by customers. The entrustment situation, etc., etc., for all-round information query services.
Information on demand function
Information on demand allows users to order and on demand themselves what they want, such as stock real-time quotes, securities index, weather inquiry, departure flight inquiry, etc. , Flight information, train time, hot news, TV show, life common sense and other practical information on demand services.
Trading handling function
Through the voice platform, users can implement electronic transactions, namely voice e-commerce. The business can be customized for a certain industry, and a comprehensive transaction service of a variety of industries can also be provided.
When the user handles a transaction, the user data is different due to the transaction, such as user business performance and function changes, user property rights change, etc., must first confirm by user account, password management system, etc., confirmation, And develop the corresponding management system for strict management.
Unified message function
The rapid development of the information society has enabled every day to have a variety of information to each of us. This information brings us great convenience and economic benefits, and we also make us in such a dilemma: we have so much Communication Contact, such as phones, mobile phones, and callouts, etc., and these communication tools are not coheed, and information is unable to implement information interoperability, so that we have to check these information items item by item, to extract useful information belonging to us. The "Unified Messaging" function module in the voice platform can be set together, and the user can get all the required information through a unified number access system.
Conclude
Languages have always been the most natural, most direct and most important way to communicate information exchange. People want to communicate directly with voice and computers, so that the computer has "ear" that can understand the language, this is the concept of automatic voice recognition of computer. Computer intelligent speech recognition is very significant, which makes it easy to complete various operations via speech. At present, companies in the world, such as banks, stock companies, travel services companies, airlines, etc., have been investive, working together, develop or purchase a voice-functioning service system, to reduce its operating costs. For example, AT & T Phone, you can identify the user's payment method by automatic voice interactive response system. Only one of them, saves the company a huge cost per year. It can be seen that the application of speech recognition system has brought huge economic benefits to some developed countries; at the same time, the automatic voice recognition service system has formed a certain market size and will become a high-tech content with market competitiveness. product. Phone voice intelligence recognition system utilizes existing telephony networks, enabling users to obtain information in the simplest, most convenient, most satisfactory manner. To manipulate the computer network system in a "speech", it will thoroughly change the traditional concepts and habits of the buttons formed by people in decades, making people returning to nature and relax. When the US Langxun Technology Company has promoted a telephone automatic service system with speech recognition, it has made a statist: About 19% before adding speech recognition, there is no response when he heard the first set of prompts; After this function, this percentage drops to 2%. In addition, approximately 36% of callers started to use the button, but after a week, the number of speech recognition functions increased to 46%.
