Editor
On September 26, 2000, the newspaper has published an article called "ERP success chance to be zero", which has caused great response in the domestic business community and software community. But what is the essence of this problem? How to solve? There is still no complete answer to today. At present, the domestic ERP market has risen sharply. In addition to foreign manufacturers, many domestic software companies have also been involved. But the buyer-domestic business is hesitating. Beijing Y Y Y-ki Technology Co., Ltd. CEO-Guan Yuming At this time, "Reprise ERP implementation is zero", I hope that everyone can introduce everyone to ERP rational thinking. Welcome to see people from all walks of life and participate in discussions.
The human social process has been grounded in the 21st century, and IT technology has penetrated into people's lives and has a huge impact on the national economy. The development of the times has already caused enterprise IT applications to be on a new step, but if the internal resources have not yet been optimized by information technology, how do you use external means to create an emerging value? So, the contradictory focus finally fell on the ERP.
In the face of the fact that the ERP implementation success is almost zero, we have to analyze and pay attention to the intrinsic problems and extremely high implementation risks of ERP systems.
Soil is dissatisfied,
Import ERP drags the company
The imitation is not improved. Software used by Ford does not become the international giant of Ford. If you can't refine your own most characteristic advantages (knowledge resources) in your business development process, you will lose your own personality. Not only can I achieve the goals of the system, but will lose the original core competitiveness.
Since the 1990s, with the acceleration of domestic enterprise informationization, the IT technology application level continues to improve. Some domestic companies have started using foreign ERP software, and the so-called experience and processes of foreign exchanges are fully taken in the cooperation process. It seems that such a total westernization can step into the gate of modern management, and the results are just right.
A auto parts plant in Changchun City, Jilin Province was once one of the largest parts of the China FAW Group, with an annual output value of more than 1.2 billion yuan. In order to improve the competitive status, maintain rapid growth, decided to adopt an ERP system that has been used abroad Ford. In fact, it is the fundamental goal for reducing production costs, increasing things, and streaming efficiency for production companies that are less than 300 people.
In 1997, the factory leaders were seriously considered, and the system began to go online. Customers require multi-settlement mode in the application (allowing substitute, credit, exchange, return), refine the task into non-divided units; and want multi-level authorization for different positions while achieving multi-level credit management For middle and upstream enterprises that are both suppliers and vendors, customers have returned to customers through rebate to excavate deeper customer resources. This is a typical domestic production enterprise operation mode. However, due to foreign manufacturers based on the database structure designed by letter-based social design, their process is highly standardized, and it is not suitable for a variety of trading methods in China. The plant has to make a major reorganization in all aspects of procurement, logistics, production, marketing, and finance. After this kind of charter, the system is implemented after the system is implemented, the system does not meet the actual needs of the work, the system is related to the original industrial control, the financial system does not match, leading to the increase in business links, and should pay the payment. The company has not only reached the purpose of reducing cost improvement efficiency, but has lost its original flexible mechanism. The output value, the profit fell by 39%, and the various sectors were also exhausted in the system use. After the 18 months of time and nearly 10 million funds, the company seriously lost money. At the time of bankruptcy, the person in charge of the factory management department sighs "It is the ERP dragged us."
Europe and the United States have undergone long-term exploration practices in the market economy, and the credit mechanism constitutes the foundation framework of market operations. One of the main features is to sign a single settlement system. Foreign experts have developed a system based on credit society. Due to the different foreign software design environment and China, it has caused serious semaposition to the actual situation of domestic enterprises in many key links in business processes, settlement models, financial indicators ... and so on. It is extremely difficult to lead to operations. In fact, this is not the reason why abroad's system itself. Some ERP software is working well abroad, and it is difficult to reach the country. How can the application environment change, how can I solve the improvement of the software's own fine branch? Any management system is extracted from the final section of the social economic life. After abstract processing, it has become a guiding concept to run through the design idea of the software system. At present, my country is in the transition period of planning economy to market economy, which is also a debt-based society. Flexible and multi-change is the main feature. If this key factor is not considered in the system design, there is inevitable a situation in the South. Just like a villa's foundation that cannot host the architecture of the Empire Building, the magnificent concept has become a beautiful lie.
Triangle relationship, who is really responsible for users
After leaving hundreds of large cases of 1990, we have gone an optimistic answer: the environment of foreign software design is different from the current domestic environment; its database structure does not reflect the special Chinese quasi-credit society Form; foreign system software companies are not conducive to project implementation in China.
At present, domestic sales, foreign ERP systems implemented by agents. Domestic agent is only responsible for business processes. The consulting company's training is to train the supervisors of the enterprises, and investigate and analyze the enterprises. Developers are implemented in accordance with the consulting firm's report. Sales, consulting research and implementation separation. Due to the independent accounting, although the tripartite completed its own work seriously, the parties considered the problem, and when there was a problem in the operation process, who should be responsible? More importantly, due to the lack of management plug-ins, the implementation personnel, the company has no corresponding adjustment of the system, only to continue to buy new software.
If you are just a multi-coordination issue, you can also resolve it through communication. However, foreign companies will not invest more energy for a market that accounts for only 1% of global turnover, and far-water does not understand. Other "hard injury" can't do more. The implementation cycle is long, and the cost is a common problem. We can calculate: If the average cost of each foreign software engineer is calculated, a project requires a minimum of 4 engineers, and the full tracking of only costs in 3 to 6 months is an astronomical figure. The consultant trainer is more charged by hours, and some avant-garde concepts will not be excavated to enter the enterprise's internal knowledge resources. The implementer continuously adds a functional group that joins the customer in the system and does not particularly urgently demand, and the company's personalized development cannot be achieved. The final project became more and more large, the longer the cycle, the more "black hole". The unfortunate feeling of the food is unfortunately, so that the manager's manager is not comparative but no.
The strength is limited, and domestic ERP software vendors must also work hard.
A highlight advantage of domestic products is prices, but isolation is unwise to developers and businesses. If there is a serious flaw in all aspects of the project, even if it is low in investment, it is also a waste.
If the foreign management system is not suitable for China's national conditions, then the system developed by domestic software companies can meet the actual needs of the company? It is true that there is no unique software talent in China, or it can be modified according to the special requirements of the customer. However, some domestic software vendors are too small, which is not accurate to grasp international advanced management experience with product binding points. The system management framework is incomplete and can only solve the problem from hardware integration or software programmers, rather than administrative highly constructing enterprise management systems. There created an IT technology alternative management. The implementation of software vendors as a training course with a large number of instructions, while the software debugging and personalization and re-design are only adjusted when the installation is installed. Fundamentally unable to stream the company's internal knowledge, this hidden logo enterprise, the valuable wealth of personalized properties, in management. It is difficult to imagine the investment of two or 130,000 yuan, what is the result of the information system of large group companies in the country. So low price, how is the profit of software companies? Some companies have begun to reduce the necessary services. Therefore, there will be a phenomenon that the salesman acts as a training lecturer and the split module repeated charge. Others only pay attention to the attraction of customers through advertising, and do not work hard in technology research and development and quality services. As a result, the services and results of the commitment are far from the actual operation. Customers have fell into a time-consuming, powerful pursuit process.
The progress of the times, the ERP application environment has gradually changed
Chinese companies should have to survive, they cannot avoid the role and status of knowledge in the enterprise. Implementing the management of knowledge and resources, implementing KRM (Knowledge & Resource Management knowledge and resource management) is a top priority.
In the era of knowledge economy, IT technology applications, reasonable and orderly organizational structures, knowledge management and innovation have become an important symbol of corporate core productivity. Although the management object is a person, the people in the industrial economic era are mainly labor, management is to improve labor productivity and capital value-added rate, and in the era of knowledge economy, people have transformed into a carrier and source of knowledge resources. Management has also gradually incorporates updates, transfer and sharing of knowledge. Large companies urgently need to stream, capital flow, and knowledge streams form a set of open operation pathways to build a complete platform for modern management. Traditional ERP is obviously unable to continue to act as a reasonable configibility of the enterprise's internal and external resources in such a situation. It does not meet the development law of the times, and it is also one of the important reasons for the implementation of the success of the success of the ERP.
So whether ERP has entered the dead alley? If ERP is not the future of the enterprise management system, what is the application combination of IT technology and corporate management? Is there a solution for domestic quasi-credit social environment?
The complexity of the operating environment requires the refined management characterized by atomic tasks, requiring the management plug-in application of "design complexity, application simplification", requires loading protection and development of core competitiveness of enterprises .... These management thoughts are not from consulting companies or IT vendors and university campuses, but from global companies to manage management.
The KRM system is a model of new enterprise information management systems that have developed based on ERP and effectively integrate knowledge management ideas. It constructs a corporate information management system that meets knowledge management requirements through the organic integration of enterprise management pathways, business models and business controls, corporate external management pathways and profit systems. The complete KRM component consists of several parts: ERP system, CRM / CALL CENTER, EB, Consulting. Its core is to handle knowledge streams, information flow, capital flow, logistics parallel, and plan to ensure the smooth operation of the company's sustainable development strategy.
As we all know, corporate informationization is the premise of economic modernization, and is the guarantee of competitiveness and is the necessary conditions for responding to economic globalization. Although the inherent problems and extremely high implementation of ERP systems are inevitable. However, KRM has emerged in the application of various industries. The partial successful experience is not necessarily to be able to put it. Only the consciousness of the enterprise senior management is reached correctly of KRM, and it can be played in practical use. We look forward to the continuing development of KRM, which can become a successful model for achieving the perfect combination of IT technology and enterprises. Beijing Yingk Technology Co., Ltd. CEO
