Talk about one thing I encountered today. Say, I hope everyone will comment. Today, I got the phone bill for the residence, I saw it, a total of more than 400. Take a look at the content of the invoice: How to come out 9 *** 6 number of information fee RMB58.00? Strange! Since the recent is ready to move, there is no ADSL installed (there is no broadband in the community), which has been dialing online, although the speed is slow, but it can be endured, Due to the SARS last month, the dialing in the family was very frequent. The time when I was online for a while, I have compared the speed of different numbers, so I have established a lot of dial-up connections. But you know I remember that I didn't use 9 *** 6, I saw my "Dial and Network Connection" inside, I have this number, call it to check the phone cost, go to the company's web, check myself The phone dialing information is as follows: ******** From April 20, 2003 to June 6, 2003 Your dialing situation is as follows:
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Dial-in time hang up time user type duration
May 2003 ** 10 o'clock ** 分 ** second 2003 May ** day 10:54 ** second month 0:16
May 2003 ** Day 10 时 ** 分 ** seconds 2003 May ** Day 10:24 ** second month 0:15
April 2003 ** day 20:00 ** ** seconds 2003 April ** day 20:35 ** second month 0:11
April 2003 ** Japan 20:00 ** ** second 2003 April ** day 20:29 ** second month 0:200
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Surprisingly, what is the monthly subscriber? And every time it goes up. (The longest time is only 2 minutes) Take a call on the company website: 010-8 ***** 34, play In the past, the service person took the call. I: "Hello, I have something to ask." "You please say ..." "I didn't dial this number at all this month, how to become a monthly user? And I am here. Your website will go to see my custom service information, I have not booked, how can I display a set of 28 yuan? "The phone is a woman, hears the mouth is a little girl, the tone is more and more. Said:" You first Take a moment, I will check it out. "I said that I have a phone number here, very fast, each other:" You are indeed a monthly service, you will receive you 58 yuan each month. And you don't have a customization package. " "Doesn't customize the package?" I said: "I saw it here?" "Your 58 yuan monthly month and the package of online is two services." "" How can I clearly see this package The monthly fixation of 58 yuan ... "(entangled in a few words .....) She said:" I have read your record, you ..... (the time and time of the Internet) "I:" I Then how do you charge? "Sir, I don't know if you see this number you see? Our advertisements have a detailed explanation." (I suddenly thought about it, once and GF in Beijing I saw this ** online advertisement on the evening newspaper. At that time, the content of the advertisement had not been clear) "** Evening News, but there is no detailed explanation that I dial" "Then you must See what you wrote above, right? Do you still remember? "" Don't remember "" The above is: Internet is not limited to 58 yuan / month, the username password is 2003. It means that you have dial it. This phone said that you booked this month. No matter how much you have, it is 58 yuan. I also gave you a service, you ordered a service in this month. "I still listen to it," this The service is also ordered. "" ", As long as you use this username and password, then you order a service." I suddenly: I used this number to call the query. I said: "You are not misleading Users? "" Do you have to see our advertisement? Our ads are in the ** evening newspaper, is there really news? Miscal consumers are also a lot ... Do you manage it? ? "" I represent our company. You have something to say to me. "I said:" That's good .ok, your company is waiting for lawyers! "The other party is slightly silent, I am a three feet here:" I just Use this month's fees. This month or orders the service? Are you too unreasonable? Is this not misleading consumers? What is my idiot last month, this month is my idiot, Ok, ok? "" Mr. you listen to me, I hope you will give you a breather "" What is well explained, Your ** online is misleading consumers, deceiving consumers' money? Yes, deception, do you have a notice to users in the case of users? "" Mr., not this ... " Later, I talked for a while, I said: "I still have to be considered, as a consumer, I will complain, or for you, it is very simple, find a few reporters, disclose your behavior to the majority of users, This may not be damaged to your reputation. In addition, I have no opinions on you, your attitude is very good, if the company's advertising department can do things like you, I don't have to make such a big breath today today. "Asked This ** online company address. Still angry: "Do you have a charge? According to your logic, you have not written this service on your website. This is your service, If this toll phone charges 100 per minute, I called your customer service phone to wait for me to admit your charges without knowing it? "The attitude of the other party is still good," Mr. You don't be angry, this The customer service phone is free. If you don't mind, I will play it over. "I put down the phone, I went to the past ** evening newspaper, and I found the advertisement in a non-conscious place in the newspaper. The number of words is as follows: Internet is not limited to 58 yuan / month
For details, please visit WwW. *****. Net
9 *** 6 User Name Password: 2003
Customer phone 010 8 ****** 4 limited to Beijing
After reading this advertisement, I found that the content is also very vague, and I have not shown the right to interpret. It is not a few minutes. The phone has been hit. I have no a few words, my fire can't help but come up again: "I and The purpose of your talk is to solve this problem. "I said:" Good, how to solve the problem? It is actually very simple: I booked your last month's service, I was idiot, I didn't understand. But this month can be said to be in me. Under the case of uninformed, it is forced to deduct the monthly fee. At least this month is unreasonable. I don't say anything for the last month, but your service is not good - do not notify the user. Behavior is not responsible and misleading for customers. "" "" "" Then I apologize to you on behalf of our company. "" You can represent the company to a certain extent, but you can't apologize to me on behalf of the company. " ... "..." So, then I assure you that this month does not charge you. My work number is *** Can you tell me your contact information? I will The leaders are reflected. Finally, I still hope that you can use our company's network when you go online. This number is ... "(This little MM is still well-trained.) I said Still, this phone number is too slow. The attitude of even the time is bad enough, but the other party is very good. So long in Beijing, such a quality service person is still in the first time, as a consumer, it is also the first time to send such a big temper. Finally, I have said a few words, I have been temporarily annihilated. (In order to temporarily avoid unnecessary disputes, some data information has been processed) 2003/6/7 essay