Safety products are the most special type in many products, because the value of the security product itself is reflected in the service, if the service is thrown, then the safety product will start to lose the meaning of the existence from the user from the user. To the remaining bones. So how do my country's relationship between security products and security services? How do I know security manufacturers provide services from product and solutions? How to watch the service charge and your own interests? To this end, weekly computer newspaper reporters (hereinafter referred to as Eweek) Interviewed Zheng Yucheng (hereinafter referred to as Zheng), the executive president of Syman Terminus (hereinafter referred to as Zheng), and Guo Xunping, a senior engineer of Symani Tiegu Northern District (hereinafter referred to as Guo).
EWEEK: How to make users understand the relationship between products and services?
Zheng: In fact, (Safety) Products Just provide a solution, simply provide to the user, if the user doesn't know how to solve the problem, the product does not rise to the role. So our current practice is divided into two, one is selling products, and a piece of service will serve users. Service includes two aspects, on the one hand, pre-sales service, on the one hand is after-sales service. Pre-sales service is support service, we have some security experts, they can tell users to set security strategies, assess where their vulnerabilities are, assess their safety, suggest what type of product they use? . Because there is actually no manufacturer can provide 100% security measures, the more secure, the (network) speed will be slower, the higher the cost, no one (enterprise) can bear. And our security experts are to help users find a joint point that is safe and cost-effective and cost can also be accepted.
Many Chinese users lack security experts' guidance, many users bought a firewall but did not know why they want to buy, install (firewall), do not know how to use. While providing users products now, we include pre-sales and after-sales (service). If users don't understand how the product is applied, we will tell users, (firewall) is not installed (enterprise network) is then simple. In terms of after-sales service, our engineers will tell users how to set, how to ensure the safest, loopholes, and how to make up. So the service is to provide things we know, the product can help users solve practical problems.
Eweek: A security expert has joked with us, and the security service will never be outsourced. Is this view to be recognized?
Zheng: I don't agree. In fact, many foreign countries (safety services) are implemented, we have also accepted outsourcing, we have four emergency response centers around the world, and one is to help others outsourcing, and their security service projects have given us.
The current IT personnel may be easy to find, but the security experts are hard to find, and the safety experts are difficult to determine the attack if there is no rich practical experience, even if it is seen that it is an attack. But because we focus on the security field, many of our professionals can provide users with security services to help users monitor the network, monitor the firewall. If there is an attack, we will help users react, of course, we will notify users in advance.
There are many large customers' security services in foreign countries, because they don't have resources. Therefore, there will be a safe service outsourcing in China, but now this concept is not much recognized. For security, most people only know antivirus, firewall. This is a problem with understanding. Many multinational companies or large companies' ideas are different. After a certain degree, global companies will have high trust. But I still think that the core thing should not give others. Users out of the security service to us, we will do our best to protect users' network systems. Safe outsource is actually better for companies, not only low cost, but also more convenient management, companies can put more energy to the core business. So safe service outsourcing in China is possible, this is just a problem. EWEEK: What is the initiatives of Symantec? if your own software problem gives users?
Zheng: We will solve the user's problem with the fastest speed. Syman Tieke products have a advantage that online download, upgrade, update, and product engine can also download online, then automatically install upgrade, so we do better in product upgrades. No manufacturers can guarantee 100% of the product without vulnerabilities, but the most important thing is how fast this loophole is. There is also no manufacturer to commit a hundred percent of the user. If Symantec can solve the problem, then other manufacturers can also solve it very simple. Because we are the world's largest security vendor, this is the first solution of Symantec, which is the first solution, which also shows another problem, that is, the reaction speed is the most important.
