Simulation exercises: Minding for M company business processes, M is a car seller located in a bustling street in Haidian District, Beijing. In addition to selling cars, the company also operates selling a variety of auto parts and driver safety training classes. Since the establishment of the company
The business has been red, but Liu Yi finds that the business has declined, while the customer's complaint is increasing, customer satisfaction is also increasingly decline. The company has a service center to take care of
Sales after-sales service calls, but did not significantly improve customer satisfaction. Manager Liu hired you as a BPR expert to assess the company and set a suitable goal for the company's business process, and then designed. The center has established an electronic worksheet to
Record the company's main business. This worksheet contains the following fields: Column field name Description 1 Business process name 2 Task number specified for each specific task according to process order 3 customer name received business products customer name 4 supplier name provides business products Vendor Name 5 Task Cost Estimation 6 Task Time Estimation of Each Task Time in Business Process in Business Process
Your job requirements are: 1) Collect information from each business process from the electronic worksheet, and evaluate the importance of the process. 2) Select the most important process for enterprise business processes, and draw its flow chart while the evaluation is filed. 3) Use a variety of information technology and IS systems to identify options, and integrated various proposals to make your recommendations to Liu.
Interested parties please contact: chenwing@263.net
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