ITIL is the Wen of Information Technology INFRARY, which is the information technology infrastructure library or IT infrastructure library. It is a set of service management standard libraries that are developed by the British National Computer and Telecommunications Bureau (now I have incorporated into the UK Business) in the mid-1980s.
The background generated by ITIL is that in order to improve the quality of government department IT services in order to improve the quality of the IT services at home and abroad, the British government starts to develop a set of standardized IT vendors and experts at home and abroad. This method should be independent of the vendor and can apply to organizations of different sizes, different technologies and business needs. The final result of this project is now widely recognized ITIL. Although ITIL was initially developed for the British government, it quickly applied extensive applications in the UK businesses. After that, CCTA summarizes the best practical experience of IT services on a series of practices and explorations of mainstream IT resource management software vendors such as HP, IBM, BMC, CA, Peregrine. A series of processed methods to standardize the level of IT services, and launch new ITIL V2.0 versions during 2000 to 2003, which is the current ITIL standard. In the early 1990s, ITIL was introduced to many other countries in Europe and these countries were applied. By the 1990s, ITIL has become the fact that the European IT management field is in fact. In the late 1990s, ITIL was introduced in the United States, South Africa and Australia. At the end of the 1990s, ITIL was also introduced to China by relevant companies.
At present, ITIL has been widely recognized and supported in the field of IT service management in the global IT service management. The four most leading IT management solution providers announced the corresponding strategy: IBM Tivoli launched the "Business Impact Management" solution, HP advocacy "IT Service Management", CA emphasizes the "Management on-demand computing environment", BMC has launched the "Business Service Management" concept. In fact, regardless of the ideas and solutions of each company, the goals are consistent: combined IT and business to build and manage IT systems for the core.
Why is ITIL get extensive agreement and support from manufacturers and customers in recent years? "Because we have entered the 'Technology Profit Triangle'", the world's famous ITIL expert Malcolm Fry said in an interview with a reporter: "Now many business must be completed with technical means, such as occupation of new markets, long distance Work, recommend products to customers around the world. "In this case, we have largely transferred the company to the customer's hand." For example, in the UK's retail industry, if the online store is suspended, the desk must first report CEO, and in five years ago, CEO is likely to not know the desk at all. It is not difficult to see that in the current market situation, customer service is directly affected by IT systems, IT service management has become an indispensable part of the business operation process.
1. ITIL characteristics:
ITIL-based IT service management, inherited the following features:
• Describe the practical framework for IT service planning and operations, based on experience, not pure theoretical research • Software and hardware for organizations, software and hardware for organizations, and use No fees for any fees • Global user network
