EPG Manager --- Epg Groupqa Manager --- QA GroupCM Configuration Administrator
For a CMMI / CMM organization, EPG is a responsible group of process improvement. QA is the supervisor executive. CM is a configuration administrator, also assumes a certain prosecution task. But is a question to set up in the administrative role This position? Since the software organization often does not have corresponding positions in EPG Manager, Qa Manager, etc. before the process improvement, the general process improvement organization will choose the appropriate person to improve the role of the corresponding process in the current administrative role. This will bring It is unfavorable: 1, EPG, especially the EPG Manager workload is super-saturation. SEI's report has indicated that the work undertaken by EPG is large. The workload of the institutionalization of the whole process within the tissue is added to the workload of the original role, and the work of EPG and EPG Manager can use the amount of Email and the number of phones accepted on a day. It is estimated that the process is improved, and more than 10 Email is handled daily, and more than 5 calls are available. Assume that an email is handled in 3 minutes, and a phone is handled in 5 minutes. It is no longer available for those 1 hour. 2, the authority of EPG, QA needs to be established by the originally active role. If the EPG is just a programmer, it is expected that his EPG role will not be quickly recognized by his colleagues, and the process of developing may be despised, not compliance. The same is true of QA. Solving this issue, only with the continuous improvement of the Personal Ability of EPG and QA.
Setting the EPG Manager and Qa Manager to the process of improved the organizational role, you can overcome the above two problems.
