[Original] party leadership and customer service personnel impact analysis of the project: 2005-04-15 Chen Zhelei project development process, is the process of exchange and communication between people, the complexity of the project development is also reflected in the type of personnel Difficulties in extensive and communication. Remember the story of Babbi Tower, in order to not let people build Babi Tower, God disrupt the human language, so that people communicate difficult, so Babi Tower has a failure project.
From the entire construction cycle of the project, we will encounter a large number of knowledge systems, ideas, and a person who makes the positions, how to make a good communication between these people, thus producing a good promotion of the project. Instead of hindering or delaying the progress of the project is the problem that the project manager has to face.
If the personnel involved in the project can be simply divided into technicians and business people, technicians understand the needs and business processes to the business personnel, and develop corresponding system guidance business personnel as required. However, in practice, in practice, it is far less than the way, we must identify the projects in detail to mark their impact on the project, and there is a planning and strategy to guide these people The project's successful service.
To describe convenience, Shen Zhei has developed the following personnel classification table project related personnel classification table: -------------------------- | Customer | | Other related units ------------------------------- High-level leaders | Customer Unit Leaders | Leadership | Bundry Development Business leaders -------------------------------- Project Management | Customer Development Leadership | Development Project Manager | Bracket Business Project Manager -------------------------------- Project development | Business descriptor | development technicians | Business associations ------------------------------ Project implementation | Business Operators | Installation and Debugui | Equipment Purchasing Department ------ -------------------------- Project Maintenance | System Management Group | Technical Support Group | Related System Maintenance Group -
------------------------------- Through the table, we can see that this is a three-class unit. Hierarchical systems, 15 different levels of personnel perform horizontal and longitudinal communication and interaction in sequence at different stages. Among them, different people play a different role in the process of the project. In the past development management ideas, you often pay attention to the management and development process of the project development party, focusing on how to limit the limited time and cost limit. Efficient completion tasks. But customer satisfaction is the successful judgment standard, how to manage customers, mobilize customers' resources for the project's successful service?
In this article, Shen Zeilei only explores the impact of five types of personnel of customers on the project: (customer unit leaders, customer development leaders, business descriptor, business operators, system management group)
Leadership Leadership Leaders: Leadership The principle is the primary principle of success. In the previous period of the project, the customer unit leaders often starts an initial planning and feasibility analysis of the development needs 2) At the same time, the initial fund budget and initial budget and initial fund budget and initial fund budget and initial fund budget and initial Schedule. 3) Organize or designate certain related leaders, participate in project management or development guidance, and coordinate. After the project is started, during the development process, the customer unit leaders often 1) As the final distributor of the customer's resources, the guarantee of the additional resources of the project within the license range 2) as a problem or dispute, the dispute is needed The process, often occurs when the system changes. 3) As the contact person of the business related unit, assisting the development party to the related unit investigation and analysis business After the implementation of the project implementation, the customer unit leaders often serve as the final acceptor, responsible for accepting the quality of the project, and eventually accepting project results.
Through the leadership of the customer unit, we can see that the leadership of the client unit is the final judges who have developed successful project development. It is a direct demand provider for the overall macro demand for the project. It is the customer's resources and customers. The formulator of the relationship. In any case, the project manager must also try to grasp the macro demand, coordinate and play the subjective initiative leadership leadership leadership, so that the project can reduce human factors and resources to the lowest in all aspects, and finally guide the project to success. .
Customer development leaders: Customer development leaders are members of the project committee designated by the customer unit. Often have certain actual leadership, and familiar with the various business processes, even also familiar with the technical development of the project. Customer development leaders can participate in the specific management process of the project, and strive to improve the progress of the project in a timely manner, and strive to resolve the obstacle coordination of non-development technological factors in the project process. . Some development units believe that the customer leaders should lead to the development team. It is considered that this will be forced to complete the tasks that cannot be completed in a short time, or the customer development leadership will make more functions for the system after the end of the demand research. Requirements can eventually lead to failure. This understanding is wrong. This situation often occurs in the development of the company itself, which is caused by the management of project scope management, contract management, and demand change management. For a management specifications, the reviewed documents and contracts are very clear for the scope of the project, and the time constraints are very clear. Even if the demand changes in the understanding, it can also use a benign way, and the change management or pre-contract accepted by both parties. The agreed additional sub-contract form is constrained and adjusted. Of course, the additional sub-contracts often involve new additional fees, adjust development time issues, and can be compensated from economic and time to development units, but also avoiding customer units do not understand progress and development conditions, at the end of the final acceptance A negative project leads to the risk of the project failed. The client can also get all the desired features. At the same time, it guarantees the interests of the development unit and the client unit. Of course, as the development unit team should regularly develop the project progress and hindrance to customer development. Make the situation to obtain the understanding and support of the customer party, which is relieved. Customer development leaders often use the needs of the descriptor to regularly or all day accept system analysts and technical team consultations and investigation. And assist teams conduct cross-sectoral, cross-unit business research and implementation. Business descriptor: Business descriptor not only includes customer development leadership, and business unit managers, more widely included specific operators, related units of business people. System analysts often understand the business process of enterprises, investigate business processes and design system architectures depend on person and related process documents he contacted. How to analyze business processes in a short time as possible, it is very challenging. Usually the system of system analysts is to collect documents, listen to the description of various process services related descriptors, then analyze the documentation, and extract from it to cover the business process and related data information. However, it is not enough, due to the diversity of business descriptors, and the business person itself is different from the level of operations, the same process often has multiple simplicity of the same way. Moreover, due to system construction must affect the specialty of business processes and work habits, there is always a positive or negative impact on business person's own work, and different people stand in different locations. Supporting project construction will also take support, avoiding even Obstacked attitude, which also leads to the deviation of business descriptors. Therefore, system analysts should try to analyze business processes from macro perspectives, bold assumptions, be careful, and even consider adjusting the optimized business processes, and then adopted all leadership reviews and guaranteed the correctness of business process.
Business Operators: Business Operators undertake business description in the demand research phase, they are the ultimate users of the system, are the providers of various data and materials in the system, only their smooth use system, and is willing to use the system to improve daily Work efficiency, the system can be said to be true construction success. Therefore, the project manager should take the initiative to effectively mobilize the enthusiasm of the business personnel, eliminate the concerns of the business personnel to the use and promotion system, regardless of this concern because of the unfamiliarity of the system, the business process of the computer is not familiar with the computer or the business process of the system implementation The reasons such as adjustment, work mode, etc., the project manager must find a way to solve. It can be used to reduce the difficulty of the system using training, data initialization, and the like. However, it should be a mentality that should be considered for business operators when investigations should be investigated at the beginning of the system, and the business operators should discuss how to make their work, reduce the repetitability of their work and reduce work burden. This will mobilize the enthusiasm of the business, so that the research work is smooth, and the cooperation support for the development implementation. And the higher the business personnel accept the system, the higher the possibility of long-term success of the entire project. System Management Group: The System Management Team is a client maintenance team after system management training. The client system management team undertakes the management of system daily users, authority, data information, and temporary use of help. The operating results of the system management team will directly affect the effects of the system. Compilation and training a client-based system management team with certain technical capabilities will greatly reduce the technical support workload and work strength of development units. Also, it is possible to improve the response speed of the problem, improve user satisfaction. In order to strengthen the work ability of the system management team, the relevant maintenance manual and related documentation, formation and training customer system management team should be prepared in the BETA test phase. Let the customer system management team synchronize the system implementation process, and after implementation, development units should maintain a technical support team tracking and technically assisting the daily work of the customer system management team.
Summary Through the analysis of various related personnel of the customer, you can see that a project is successful, lacking the support of the client staff, basically impossible. Reasonable and effective guidance of customers all kinds of personnel provide support and guidance for the project, will achieve the success of the project, and finally obtain a good effect of customer unit and development unit.
Author: Chen Zhelei 2005-04-15 http://blog.powrise.com
