Thoughts on the topic of the 9CBS_QA Salon
Jacob
Topics First, the customer's requirements are the standard of quality (from ISO to quality definitions)?
Jacob View: The goal of quality is determined by business goals, business objectives and customer requirements are not equivalent. Take the restaurant as an example, customers are definitely hopeful. Suppose the hotel A is in the middle of a community. The customer is mainly the residents of the community. The owner of the hotel hopes to stay for a long time. The goal is "continuous profit, creating a hundred years old shop." Suppose the hotel B is on the side of a train station, the customer is mainly the travelers of the travelers, the returns of returns is very small, the goal is "Make a counted, see it." We can see that although the customer's requirements are the same, the quality standards of the restaurant B should be much lower than the hotel A, because the environment and business goals they have are different.
In addition, if the customer's requirements (customer satisfaction) are used as quality standards, it is easy to be in passive states, and the nose is taken by the user, losing its own business development route (strategy). We should actively affect the needs of users, guide users' satisfaction standards to achieve their strategic target services.
Item II, where is the value of QA?
Let's take a look at this story:
Once upon a time, there was a mountain road, and many traps left on the road. The first pipeline people patrol again in a few days, and can always save the trap. People are grateful to the silver that can be grateful. The second pipeline carefully took the road, in the trap It has also been a sign, so people remember him; the third pipeline took a long time to fill all the traps, and there were no people to know the trap since then. In the end, people are grateful to the first person, remember the second person, forget the third person.
In the salon event, everyone talked about a lot of work in QA is preventive, essentially similar to the third person of the above story. They often take preventive measures before things or after the problem has taken corrective measures to prevent problems or again. This kind of work in QA also led to most people for his forgotten, think that QA did not exist.
Jacob's view: QA should be aware of the achievement of the implicit work results to obtain the recognition of the intercourse. There are two ways of dominant: qualitative and quantification. Qualitative is to introduce our own "work" to the human being in the daily communication and report; quantification is an improvement in the use of metrics.
Topics III, QA and Quality Culture
For QA, talking about quality culture, as if they are both in front of them. Just like the air around, can't catch it, but it is still very needed. why? As a general employee, QA changed the quality culture of the company, but he was deeply affected by quality culture.
In the salon event, everyone is talking about quality culture, mostly around a point: the leadership pays attention to or not. I believe this seizes the source of corporate culture. A company can see as a socior person, there is its way of thinking and behavior. It is determined by its cultural decision, and a person of the company (especially entrepreneurial) plays a decisive role in the precipitation of corporate culture. We can think of, a boss of an X theory concept is difficult to have a manager of Y the theoretical concept, and a grade awareness is less likely to enhance a highly participatory manager. In this way, the concept of the boss affects the manager, the manager's thoughts affects employees, and all employees' behavior constitutes the behavior of the company.
In fact, the periphery of corporate culture, there is a deepest region, national culture. In the first two days, I also chatted to this topic. He is very doubtful of CMMI's institutional management in the Chinese cultural background. It seems like traffic rules. Chinese people are shameless. But one thing, if there is no traffic light in all places .... Jacob's view: If you can't change your environment, you change your small environment; if you can't change it, you will sit down. One day, the project failed, the painful lesson, the high level realized that the middle quality increased ... The sweet potato can also gain, everything is slow.
