I. Modern logistics requires a composite logistics talent
During the actual operation of logistics, business flow, information flow, funds through all aspects, the operations of logistics enterprises, management, market development, and business operations require various knowledge and technical level of operations. At present, some busy positions are not seamlessly connected, but there is a certain proportion of overlapping between positions and positions, which requires multiple hands to complete the operation of overlapping links. for example:
(1) Departments of the warehouse: the basic quality of the management of the logistics operations, but also to familiarize with the knowledge of vehicle maintenance and maintenance, property management.
(2) Delivery center: Distribution Center is the epitome of logistics, the competent personnel must have comprehensive knowledge and skills, such as logistics basic knowledge, financial knowledge, marketing knowledge and IT skills, so that the operation process is constantly improving Using information sharing and analysis, more efficient management of the distribution center, improve the turnover rate, carry out various value-added services, and implement the supplier joint management inventory.
(3) Customer Service Representative: Be familiar with the requirements of the customer's requirements and service, with the ability of goods information processing, management information system, and also understand the knowledge of warehouse management, transportation operation, settlement, information system requirements analysis. At the same time, it should be a good sales support personnel.
(4) Network Maintainer: IT technology is the basic knowledge of it, and it is also necessary to understand the flow of logistics specific business operations, which makes an accurate diagnosis of problems in logistics information systems.
Due to the systematic and integration of logistics and the characteristics of cross-industry, cross-sectoral, cross-regional operations, and the company has increased the need to reduce the cost of the post, therefore has a wide range of knowledge and high comprehensive quality. Compound talents are increasingly favored by the company.
Second, the knowledge structure of logistics talents
1, international trade and customs clearance knowledge
With the increasing acceleration of reform and opening up, especially after my country's accession to the WTO, my country's business and overseas business, and the raw materials supplied and product sales are spread in different countries in different countries, in order to reduce production costs and business risks. Its procurement is the trend of transformation to the procurement method of immediate, zero, so the business personnel of logistics enterprises must also have relevant international trade knowledge and international settlement knowledge and the relevant laws and regulations of foreign exchange management.
In terms of customs clearance, international trade activities must involve customs clearance operations, involving relevant policies and regulations related to customs clearance, have an important impact on logistics program design and logistics process. If the logistics practitioners do not know clearly about the relevant policies and regulations of the customs clearance, it is impossible to form a reasonable, feasible logistics program and effective cost budget, which causes major economic losses and credits to the logistics enterprises and goods. influences.
2, warehouse transport expertise
The business engaged in the integrated logistics enterprise usually involves a variety of transportation methods and means, and the implementation of multimodal transport is also one of the indicators of measuring the comprehensive capacity of the enterprise. When the business personnel negotiate and perform logistics plan design and the task implementation, it is only possible to design a practical, safe and fast, economic effective transportation program in the case of skilled in the use of various means of transportation. We can provide appropriate and suitable logistics services for the service requirements. This requires practitioners to have a flexible use of various transportation tools, combining the capacity of various transportation tools.
In terms of warehousing management, with the personalization of logistics services and the development of information technology. A qualified warehouse guarantor not only performs the performance of the delivery, the guarantees of the goods, but also ensures the operation process optimization, the effective use of hardware facilities and equipment, rational control, and other value-added services.
3. Financial cost management knowledge
Synthetic logistics services often involve a variety of vehicles, involving various costs, some are the cost of logistics companies, some are external costs, understanding these costs, types, and quantities are for business people basic requirements. At the same time, businessmen need to have the ability to conduct logistics project cost analysis, only through meticulous cost accounting, they can finally put forward a targeted and persuasive solution to customers, and customers are easy to accept. To successfully complete this task, business people need financial knowledge. 4, foreign language knowledge
Logistics activities are accompanied by the expansion of business activities, and English is also widely used in various fields in logistics activities, which requires practitioners to have certain foreign language knowledge.
5, safety management knowledge
In the operation of the logistics enterprise, if a safety accident occurs, it will inevitably affect the smooth implementation of the contract between the two sides, affect the interests of the buyers and sellers. The causes of losses will not be limited to the range of goods equivalent compensation, but due to the intermediate link of the logistics enterprise in the supply chain, the impact of the accident will spread to the upstream of the enterprise.
6, legal knowledge and other
The logistics industry is a service industry, which is an economic behavior between multiple enterprises. Any logistics service is a commitment, a commitment to use in the form of contracts, is protected and restrained by national law. Logistics practitioners must have certain legal knowledge to understand the state's laws and regulations related to the logistics industry, flexible and accurately use this knowledge when signing the contract.
Other knowledge such as insurance, environmental protection, and logistics practitioners should also have something to understand and master.
Third, the basic quality and ability of logistics talents
1, rigorous and thoughtful thinking
Logistics services are a dynamic, continuous service, and the continuous improvement of quality of service is the basis for the survival and development of enterprises. To ensure that the goods are delivered to the manifestation in the specified time, the design must be rigorous, scientific and compliance. There are several links in a comprehensive logistics process, and the business personnel do not only have comprehensive comprehensive knowledge when designing logistics programs, but also have a rigorous thinking mode.
2, teamwork and dedication
The physical characteristics of logistics services are a mesh structure. Any problem in any work point is not allowed to resolve in a timely, it is possible to cause significant losses. Therefore, professionals engaged in logistics industry should have a strong teamwork and dedication.
3. Learning and application capabilities of information technology
The improvement of the core competitiveness of modern logistics companies will largely depend on the mastery of information technology and the application level. At present, information technology is widely valued by logistics companies, and has been applied to all aspects of order processing, warehouse management, and cargo tracking. Therefore, as a qualified logistics practitioner, it is necessary to familiarize the application status of modern information technology in logistics operations, and can use this technology to improve labor efficiency, and can propose constructive and operability.
4, organizational management and coordination capabilities
The competition of modern enterprises behaves as the competition of enterprise management business philosophy. The soul of logistics is that the systemization plan design, systematic resource integration, and systematic organization management. In the current logistics industry, logistics practitioners need to have strong organizational management capabilities, effectively implement the business philosophy of enterprises. Make full use of internal resources such as hardware and software resources, human resources, etc. to meet the needs of external customers.
In the process of work, practitioners need to communicate with people, and collaborate with people from the upstream and downstream links. Therefore, logistics practitioners must have considerable knowledge, but also have considerable communication, coordination skills and techniques.
5, abnormal accident and emergency processing ability
Can perform job instructions well, complete regular jobs can only explain that employees have basic business operational capabilities, and the processing capabilities of abnormal accidents are one of the important indicators of its overall quality. Since the logistics operation involves more links, emergencies often occur during the operation, while in the case of market changing, the market's demand for logistics services presents a certain volatility, and logistics enterprises act as serviced by both parties. There is a certain lag in the collection of information. In the case where the resources available, in order to meet the needs of our customers, they can guarantee the implementation of the normal logistics task, and can easily face the processing of emergencies and sudden additional tasks, requiring practitioners to have strong The ability to deal with abnormal accidents has the ability to prepare an emergency job and a reasonable allocation of resources and time. 6. Continuous improvement capabilities of logistics quality
Does a business have vitality, mainly determined its innovation capabilities, whether the business capabilities of a practitioner continue to improve, whether the service level continues to stabilize, mainly reflects the high and low of its ability to continuous improvement in operation quality and efficiency. Due to the development of science and technology, the market's expectation of the market will become higher and higher. For third-party logistics companies, logistics practitioners are carriers of service levels, which are corporate external windows, and their behavior will be Representing the overall image of the enterprise to a certain extent, we must maintain fast, stable, healthy development, and only * The efforts of enterprise managers are not enough, and the mentality of employees at all levels is required to change by "I want to change" into "I want to change". During the operation, it is constantly discovered potential problems, and timely takes measures, optimizes the operating process, and continuously improve operational methods, improves work efficiency and service level.
