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Www.123trading.com summarizes the communication with foreigners - successful foreign trade 34 strokes.
The first recruitment is properly arranged.
-I'd like to make an appointment with mr. lee.
When you plan to go out to overseas, when you visit our customers, you must first notify the other party. Go abroad, I confirmed the date and purpose of the visit to the other party with TELEX or phone. If it is a temporary decision, it is necessary to arrange through the other secretary, tell her: "I 'Mr.lee." (I think Mr. Li once.) Let the other party visit to you Prepared, there will be mood and you negotiate.
The second stroke, communication, the opponent, expressing goodwill and welcome
-I will arrange everything.
If communication is initiated by you, providing an opponent's convenience, it can make communication in a friendly and harmonious atmosphere. Especially when your communication opponent is afar, you are enthusiastic to inform him: "I will arrange everything." I will arrange everything.) Not only shows your sincerity, but also makes him do not have to care for accommodation, etc. In the case of trivia, concentrate on communicating with you.
The third stroke communication should avoid interference
-No interruptions during themeing!
If the location of communication is in your company, then please don't do unnecessary interference during communication. Because the excessive interference will affect the willingness and enthusiasm of communication.
Fourth recruitment
- Behave YourSelf!
When communicating, it is still necessary to abide by the general pursuit and maintain a good instrument, which can increase people's good feelings to you and improve your communication efficiency. In addition, the situation is poor. When the opponent speaks, the right looks, it is enough to make people have bad impressions, and the reduction is intexilized to negotiate with you.
5th trick admitted his fault in a timely manner
--IT's my fault.
If you have made a mistake, and a big or small harm to others, an apologetic "I'm sorry. It's my fault." (Sorry, it is my fault.) I usually get the other's forgiveness. Even if he is very annoyed, you can at least ease the emotions. Do a unsempact, only refuel, expand the event.
The sixth trick is not unreasonable
-I Have a Complaint to make.
It is likely to be a heart-smell of people with an indignifier. The waiter has made a wrong dish, the hotel waitress forgot to organize your room, the goods sent by the goods are not the things indicated on your order, and people are annoyed. But angry does not solve the problem, it is better to tell the opponent "I Have A Complaint to make." (I have a complaint.) And tell him what happened.
The 7th recruitment information must be fully complete
-WE HAVE A PAMPHLET IN ENGLISH.
The specific item is usually more convincing than the verbal description. When the customer heard you said, "We have a pamphlet in english." (We have a booklet in English.) Or "please take this as a name" (please take this as a sample.) When you will increase In order to ask you a lot of questions related to the product. If you usually have a comprehensive information, you can answer. This is very advantageous in business communication. 8th recruitment of tense atmosphere
-HOW ABOUT A BREAK?
When the conference is dull, nervous atmosphere, it is unable to achieve satisfactory results when it is a dull and tight atmosphere. If "How About A Break?" (How to take a break can be made without interrupting the other party, the other side will be accepted, the tension is immediately understood. When you return to the conference table, you can continue to communicate with a clear idea.
The 9th stroke is a thoughtful master
-You can use our office equipment if neseary.
If communication is conducted in your company, in addition to providing a comfortable place to communicate opponents, we should try to cooperate with your opponent, and provide him with services and equipment that help communication. For example, tell him all the way to "You CAN Useur Office Equipment if Necessary." (If necessary, you can use our office equipment.) Assist your opponent's correct measure to communicate, and the result may also be advantageous.
The 10th trick asked the other party's opinion
-What is your opinion?
Everyone wants their opinions. When you communicate with others, you can add a "what is your opinion?" (Your opinion is it?) Or "I 'I' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '. "(I want to hear your opinion on this question.) Not only let the other party feel attached to, but will gradually reach an agreement due to the exchange of ideas.
The 11th strokes clearly says their own ideas and decides -i Think I Should Call a lawyer.
If you are in communication, you can't tell the minds in your heart, you will not only make the other side of the misty water, but may make the other party think that you don't understand the actual situation, and lose and communicate with you. I can't remind him "Ihad Theright-of-Way." (I have priority driving rights.) Or didn't tell him "I think i shouth call a lawyer." (I miss me It should be called a lawyer.) You may have a big loss. There are also many situations that need to provide detailed information, for example, describe your illness to the doctor, telling the hairstyle you want, and explain the characteristics of the product to customers. Usually pay more attention to the response to this type of occasion, you will make progress in this area!
12th strike to find out the problem
-What seems to be the trouble?
Any conflict or misunderstanding has a potential reason. Why is your old customer not ordered this back to your company? Why can't the other party meet your requirements? When this happens, it is necessary to actively explore the cause. Inquiry "What SEEMS TO BE THE TROUBTE?" (What difficulty?) Or asked "Is there"? "What is the need to pay attention?" ) I can indicate that you are concerned about things. I know the problem of the problem, there is a way to communicate. The 13th trick must have sincerity to solve the problem
-Please tell me About it.
When the customer complained to you, what you should do is trying to appease him. The best way is to expose the sincerity of his complaints. Your "Please Tell me About it" (please tell me this thing.) Or "I'm sorry for my error and associate you i will take Great Care in Performing The Work" (I feel for my mistake Sorry, I will assure you, I will do my best to handle this matter.) Let the other party feel that you have a sense of responsibility and will restore your trust to you.
The 14th trick proposes the recommendation - We'll Send You a Replacement Right Away.
When the loss has been caused, the remedial method is sometimes possible to avoid the communication of a deadlock, even successfully reached an agreement. For example: You are shipping to the customer's hand, it is indeed indicated on the order, and you can immediately guarantee "We'll Send You a Replacement Right Away." (We will send you a batch of replacements) Or tell him "We can Adjust the Price." If you leave this batch of materials, we can adjust the price for you.) So, the concerns of our customers must be halved immediately, and willing Consider your proposal.
15th trick confirmed important details - is this WAHT WE DECIDED?
Among the business negotiations, when the amount of money, delivery conditions and date, in addition to negotiating with oral reviews, the contract is better, and it has to be over again in detail. Once the doubts are found, I should ask the other party "is this what we decided?" (This is what we said?) The contract is really wrong, you should tell the other party "I'll Have to return this Contract to you "(I have to refund this contract to you, can't sign.) to protest. Any contract, I would rather arrogance, but also can't be confident.
In the 16th, he didn't understand the words of the other party, be sure to ask him to repeat
-Would you mind reporting it?
English is not our mother tongue, I don't understand it is natural. I don't understand and implement it, it is harmful. In fact, please referenger or again, it's not difficult. You just say "Would You Mind REPEATING IT?" (Do you mind talking again?), I believe that the other party will say anytime, but even the speed will slow down. If you still don't understand, then you still have to use this old way: "Could you explain it is more precisely?" (Can you explain more clear?) Section 17 Recruitment of negotiating opponents to reply to questions - IT Important That ...?
Continuously issuance of communication opponents to give affirmative questions, and finally guide him for your main recommendations, it is absolutely necessary to spend a thought. Usually, the opponent will only answer "Yes" "," therefore, before the communication occasion, you will be able to think about the conditions you accept, what benefits do he want to accept, try Is it important to "Is It Important That ...?" Or "Is IT Helpful if ...?" (If ... is it helpful?) Didn't get his affirmation, then make you It is recommended to pass it.
18th tricks to do appropriate concessions - THE BEST COMPROMISE WE CAN MAKS IS ...
The mutual concession of communication between communication, the most common example is to bargain. The buyer hopes that the seller will reduce the price of $ 150, and the seller just wants to reduce the price of 50 yuan, after a big price, after a big price, finally dropped one hundred yuan. No matter how your opponent is aggressive, you have to do a last concession: "The Best Compromise We can make Is ..." (what we can do is ...) or "this is the lowest possible price (This is the lowest possible price.) Then unswerving, otherwise if you have a step, you have to lose.
The 19th trick does not rush to make a decision
-Please let me think it over.
In the mall, the trust is trustworthy. Once you have a promise of people, you will have a bad impression. Therefore, before the decision, it is necessary to think deeply. If you are talking about something that cannot be decided with the customer, please ask him "please let me think it over." (Please let me think about it.) Or "Would IT Be All Right to Give You An ANSWER TOMOW? "(Reply to you again tomorrow?) Remember, rushing underground decision often increasing serious consequences!
The 20th stroke says "no" skills
-NO, But ...
In the business communication, when the refusal, it should be smashed with "No." "NO." (That's Difficult "(that is very difficult.) Or" Yes, but ... "(good, but ...). I will make the other party feel that you have promised to get enough, not in your euphemistically. If you say "No, but ...", you know that you refuse, but it seems to be talking. At this time, you have used "NO" to use the "NO" to work in the favorable position of communication. 21st tricks should not urge the opponent's decision
-Stop ask "Have you decided?"
When your communication, the other party needs time to consider the plan, don't have to urge him "Hare you decided?" (Do you decide not?), You not only interfere with his thinking or anger him. Results Originally possible agreements may have this bubble.
The 22nd, the silence is gold
-Silence is golden.
In the face of the unacceptable proposal that the other party is not acceptable, silence is the most powerful answer. This kind of indifferentition gives communication opponents, far greater than pouring a pot of cold water. Leave the protocol to the record - Let's have the agreed items recording. In order to avoid dispatched disputes or re-negotiate, the project reached an agreement in the negotiation should be recorded and will be read at the end of the meeting. Therefore, every agreement is reached, remember to remind the other party "Let's have the agreed items recorded." Our project reached the project recorded. )
The 23rd strikes to brag, enough to defeat
-Don't Boast!
Consultors often have a unreal-saving to negative opponents in order to reach an agreement. This situation is particularly common when selling products to others. If the customer purchases the product because of your bragging, it will cause loss, and the light is no longer deal with you; if serious, I am afraid I have to tell your fraud, I can't come! So doing "We can Give You a Guarantee 100 Years" (we can give you a hundred years of guarantee.) When this category, it is best to consider it.
The 24th trick does not waste the time of communication
- ... Then I'll Drive You to the Airport for Your Flight At 7:00.
Before communication, it is best to know the travel table of communication opponents in advance and try to cooperate. When you talk to your customers, you said to him "I'll Have My Secretary Type The Contract for You to Sign Atce, Then I'll Drive You to The Airport for your Flight At 7:00. I will let my secretary immediately put the contract to you, then, I will drive you to the airport to take a seven o'clock airplane.) If he will be grateful to your thoughtfulness, there will be cooperation attitude.
25th recruitment electronic procurement: the magic weapon of intensive operation!
-Internet is king.
In the face of the growing multinational companies global procurement, many domestic companies lack the experience of global procurement system, I don't know how to enter the product through the global procurement platform into the international market. Currently global procurement website
http://www.123trading.com can act as this bridge! Before giving the other party money, the best to 123trading.com query the other party's credit record! Global Purchasing website
Www.123trading.com has attracted many internationally renowned buyers to join the international trade trading platform to join the world's purchasing, and widely collected, screening, and cultivating qualified Chinese suppliers from China. Chinese companies and overseas buyers directly dialogue, and more broadly participate in international trade, and realize export collection. The 26th tricks reached the point, immediately left -i'm Glad to Have Met you, Mr. Lee.
If the agreement is reached, you still have to remember, there are two dangers: communication opponents change ideas; or you may not be able to say because of the lax, wrong. So the discussion is completed, immediately with "I'm Glad to Have Met you, Mr. Lee." (Li Mr. Li, I am very happy to meet you.) Take a place, say goodbye to the departure.
The 27th is full of confidence - YOU CAN Ask me any questions.
Anyone who has an intellectual communication hope that his communication is a pivotable person. Let the opponent think that you have decisive people, the most direct way is to meet him "You can ask me any questions" (you can ask me any questions.) If you are nervous everywhere It is not always smoking, it is constantly dry cough, the other side will definitely doubt the communication effect of him with you. Therefore, in the face of each communication, it must be confident.
The 28th, the expertise and ability to communicate opponents
-I know you are good at ....
Everyone is proud of themselves. To your communication opponent, you cognition his ability and hoped that he had the performance: "I know you are good at handling difficult situations, And i believe i can count on you." (I know you are good at handling tricky Question, and believe that I can rely on you.) I believe he must not let you down.
The 29th tricks, talk about the problem of opponents
-I Believe Our Experts Can Give You Helpful Advice For The Problem in Your Company.
When the opponent is worried about a problem, and you can help him, a "I believe our excerts can give you helpful advice for the problem in your company." (I believe our experts can provide help to your company Suggestions.) It will make him relieve, immediately perform the attitude of cooperation, and yours
The communication power has also increased.
The 30th move reveals bad news
-Bad news, I'm Afraid.
It is also necessary to disclose bad news to others. Before the teacher announced the results, the teacher always revealed how many people didn't have a good grid, so that students who had poor test were pre-prepared in advance. Similarly, when it discloses the price or other bad news to customers, first tell him "Bad News, I'm Afraid" (I am afraid it is a bad news.) Can also receive the same effect. When people have pre-psychologically prepared for something, they are always easier to accept.
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The 31st trick emphasizes communication between the same situation.
-Or costs are way up too.
One of the skills of persuading communication opponents is to emphasize the same point of the two sides, so that it produces a sense of identity and reach an agreement. A seller told the old customer product price increase the price of "Our Costs Are Way Up Too," (our cost also rose.) To make customers feel that his opponent is, it is facing a price increase. At this time, the buyer is not willing to accept the inevitable results of the price increase. 32th strokes to negotiation opponents
-The Special Price Will Be Effective Until May 30.
In order to cause the negotiation opponent to make decisions as soon as possible, the slightly pressure is sometimes worth considering. For example, a smart seller knows that the "deadline" is booked, and it is possible to stimulate the original buyers who have no heart to buy or hesitate. "Unless YORDR in February, We Worn't Be Able To Deliver In April" (unless you order your order in February, we can't deliver in April.) Or "The Special Price Will Be Effective Until MAG 30 "(Special price expiration date to May 30.) can make potential buyers quickly in their hearts!
The 33st trick should not be a lot of affordable
-Don't Say "I Told you so!"
When you have told or warned the opponent by your unfortunate words, you don't have to remind him "I told you so!" I told you! This kind of words have no help to your communication, but only make the listener more disgusted.
34th tricks keep the face of the opponent
-Your Views Regarding Management Differ from Mine.
To make communication completely fail, the best way is to make your communication opponents. However, this should this be what you want? Because of this, communication will not only rupture, and will bring the opponent's resentment. Although you have hit your opponent, you have become a failed communication. Therefore, when you ask the other party, you must determine that the spear head points to things itself, not the opponent: "Your views regarding management diffriety" (your business view is different.) Sometimes, you can even blame your responsibility The third party that is not present, not directly to communicate opponents: "Someone Must Have Given You Wrong Information." (Must have someone giving you the wrong information.) This kind of statement can guide the other party to fix his point of view And not angry, let him go.
More than two years of hard practice, laid the global procurement website
Www.123trading.com industry foundation and actual experience. In the past two years, there have been more than 1,000 e-commerce, credit management, social responsibility and export strategic training. In addition, the tourism, "Global Purchasing Merchants Commission", and procurement projects involving electrical, clothing. More than 30 industries such as chemical, food, etc., hundreds of thousands of products.
