"Quality is a coquette, and the so-called" fitness for use "means that the product can meet the needs of the user during use." "The facts prove, TQM brings a strong voice of the company, a new job Power, a new management method. To this end, we must go all out to TQM. Because TQM provides a new management method and system for our business operations. "
Juling
Dr. Joseph H.juran is the world famous quality management expert. The quality management philosophy and approach he advocated has always influenced the development of world business communities and world quality management. His "quality plan, quality control and quality improvement" is called "Juling Trilogy". He earliest leads to the principle of Pasta. "Management Breakthrough" and "Quality Planning) The second book is his classic. The Quality Control Handbook, edited by Dr. Juling, is known as the world's world quality control science. Excellent contributions to laying the theoretical basis and basic methods of comprehensive quality management (TQM).
Julish's "Breakthrough History"
Dr. Juling, the "Breakthrough History" proposed, combined with his basic studies. The following is the seven links of this course
1. Breakthrough
Management must prove the emergency cuts of breakthroughs and then create an environment to make this breakthrough. To demonstrate this need, you must collect the severity of the data instructions, and the most convincing information is like quality cost. In order to obtain adequate resources to implement reform, the expected results must be expressed in currency form to display in the way of return on investment.
2. Highlight key minority project
In a large number of problems, we find a few minorities. Util Parefi analysis, highlight the key minority, and then set strength.
3. Seeking breakthrough in knowledge
Established two different organizations to lead and promote change - they can be called "Policy Committee", and the other can be called "diagnostic group". The Policy Committee consists of senior personnel from different departments, responsible for formulating a change plan, pointing out the problem, authorizing a pilot reform, assisting overcoming resistance, and implementing a solution. The diagnostic team is composed of quality management professionals and department managers, responsible for finding the roots, analyzing problems
4. Conduct analysis
The syndrome of the diagnostic group research problem, proposed assumptions, and through the test to find the real cause. Another important task is to determine the emergence of bad products is the responsibility of the operator or the responsibility of managers. (If it is the responsibility of the operator, it must be satisfied with the following three conditions: the operator knows what they have to do, there is enough information to understand what they do, and the ability to change their work performance. )
5. Decide how to overcome the resistance of change
The key tasks in the change must be the importance of changes in the change. Single is a logic's argument is absolutely not enough to let them participate in decision-making and formulation of changes.
6. Change
All departments to change must work together, this is what you need to convince. Every department must know the seriousness of the problem, the cost of different solutions, changes, the expected effect, and the impact of the estimated change to employees. It is necessary to give sufficient time to terminate and reflect, and propose appropriate training.
7. Establish supervision system
During the implementation of the transformation, there must be an appropriate monitoring system regularly reflect the progress and related bursts. Regular follow-up work is important, enough to monitor the entire process and solve sudden problems.
Quality Loop (Vehicle Gauge Quality SPIRA)
Zhu Lanbo proposed that in order to obtain the use of products, a series of work activities is needed. That is, the product quality is formed in a market survey, development, design, plan, procurement, production, control, inspection, sales, service, feedback, etc., and the spiral improvement in this continuous cycle of this whole process Therefore, it is also known as the mass progress spiral. International standard ISO8402 has been defined by quality rings:
From identification, it is necessary to evaluate these needs to be met to meet the conceptual mode of impact quality interaction activity.
Uncruitable "8020 principles"
Zhu Lanbo sharply proposes the weight ratio of quality responsibility. Based on a large number of practical investigations and statistical analysis, he investigated the reason for the quality problems, only 20% from the grassroots operators, and exactly 80% of quality problems were caused by leadership responsibilities. In the International Standard IS0900o, the important position of the elements related to leadership responsibility confirmed the general law reflected by the "8020 Principles" of Zhu Libo.
Life quality
Dr. Juling believes that modern science technology, environment is closely related to quality. He said: "Social industrialization has caused a series of environmental issues, affecting people's quality of life." With the global social economy and scientific and technology, the concept of quality is inevitably expanded to all areas of the whole society, including people Survive environmental quality, health care quality, and people's demand and satisfaction with people in social life. Dr. Zuling's quality of life reflects the common requirements of human economic activities: the ultimate goal of economic development is to constantly meet the needs of people with increasing substances.
