Solve quality management practical skills for daily business issues.
As the quality movement is rapidly spread, many people consume a lot of time and energy to implement quality management within their own business. However, they often disappointedly, it is hard to know which quality tools and technology are most suitable for which specific occasions.
Here are several quality tools and how to use them to solve everyday business problems. The discussion of each tool includes the following: When used, when not, training, can achieve the purpose, precautions and usage procedures.
- Fish tank meeting
This is a way of organizing conferences. Different groups share their own views and information together with the spirit of cooperation. Therefore, let the sales department to meet the customer service department, or high-level management consultants, this practice must be used.
When the fish tank meeting enables some groups to strengthen communication with other groups of customers, suppliers and managers.
No use: If this method does not clearly distinguish the duties of each group, it should not be used.
Training: The conference call needs to be trained.
What is the purpose of achieving: Quickly enhance understanding, sweep misunderstanding.
Note: This type of conference is huge. It may be exposed to the truth, so that the inner lovers and bystanders are threatened, so they need to be carefully tissue.
Use the program: Arrange the participants into two laps inside and outside. The inner ring personnel will be more active, and the outer circle person will be observed, listen, and provide information if necessary. At the end of the meeting, it is recommended to improve the improvement plan to obtain an endorsement of the outer circle.
- horizontal thinking
This is a tool for looking for new solutions for old problems.
When used: due to the old method, the old ideas no longer use or is not good enough, you need to find a new method, and use it when new ideas.
When not: Various constraints do not use this new way of thinking.
Training: It is recommended to read the Lateral Thinking for Management (Defensive "written by Edward de Bono (the 1982 Penguin Publishing House).
Can you achieve the target: create a new idea, stimulate ideas, find a viable solution.
Note: It is necessary to support traditional logical thinking. Edward suggests that only 10% of the problem of solving the problem of horizontal thinking.
User: Determine the problem. Use humor, random arrangement, and challenges of popular concepts to develop horizontal thinking solutions. Appropriate refinement and payment of the various ideas found.
For example, a traditional market for industrial sewing threads has disappeared, and the company has to find another way. In this regard, the company's managers' instinctive response is to start from routine ideas, find new outlets, new markets or new sales methods for products. However, the development of the situation quickly shows that they need a thorough solution.
The company held a brainstorm, which did not add any box to participants. The idea should be able to use existing skills and experience, but can only use it as a starting point. As a result, the horizontal thinking leads them to golf and becomes a successful golf manufacturer.
- Paretro Analysis (Pareto Analysis)
This method emphasizes several more than 80% of the problem (usually 20%).
This method can be used when using: Any problem with multiple variable factors and needs to find the most critical factors. It is especially useful in the beginning of an improved project.
No: If you set a more complete system, it is not necessary to use this method.
Training: It is necessary to have basic statistical knowledge for use.
Can you achieve the objective: Very intuitive show how to determine the priority order, where you can achieve the best benefits. This type of show understands at all levels at the company.
Note: Careful analysis results are always important; not only by data, it is necessary to use common sense to find out the causes and priorities of the problem.
Usage: Find out problems and possible reasons. Collect information about reasons. Draw a Paretri analysis, the console representation, the ordinate representation, indicated by the number of occurrences, frequencies or costs. Find a few of the most important reasons. Based on the order of importance, the reasons for the elimination of the problem of improved technology. For example, a washing machine manufacturer has a quality crisis. In a wide range of credibility tests, a large magazine puts its products at the end and it is recommended that consumers do not buy.
The company has a perfect mistake record, and 22 of the chartes are listed. However, the use of Pareto analysis shows that only four mistakes account for 83% of all records.
- Quality function distribution map (QFD)
This is a product and process design tool that can be used to transform the call into a product or process. This method can prevent companies from being implemented only because certain ideas seem to be effective.
Time to use: to design or redesign the product or process to ensure the product characteristics required to provide customers; designed for manufacturing, but can also be used in the service industry.
When not: If the priority order of the problem is clear, the process design is effective or the design team experience is old, and this method is not used.
Training: This method uses specific practices to establish a related matrix map and score standard. It is necessary to train in this regard.
Can you achieve the ability to distinguish between basic products and process features and expectations, which can see where high cost technology or engineering investment will have a return. At the same time, it also provides a frame criterion for evaluating the effects of products or process changes.
Note: It takes time to find out the truly demand of customers through market research.
Usage: study customer needs. Find out process design features that meet customer needs. Create a matrix map to compare the needs of the customer with the design characteristics (ie, performance / scheme matrix map) and score. Choose the highest design features of 5 left and right scores, then create a matrix map in 3 hierarchies: design features and key components, key components and manufacturing processes, manufacturing processes and production requirements.
For example, a mower manufacturing business consumption is re-designed to prevent the control performance of a bestseller-selling mower, but it is found that the customer has no response to this. Therefore, when the company manager is planning to improve another older model, it is indeed that the improvement has been improving.
The results show that customers are interested in performance. Therefore, it can improve the motor, the efficiency of the drive chain and the knife is much more impact than improvement control performance.
- Related tree map
This icon is classified to the association item. This is a good thinking tool because it provides a shortcoming method to cover various ideas and increase the details when the related minces appear.
When used: Use this illustration to seek a variety of different implementation paths for the same goal.
When not: not available for detailed comparison. It is only used to explore new directions overall.
Training: No formal training, but set up a coordinator will be helpful.
Can you achieve a target: This figure shows how to use what method to use to achieve the goal, and what actions and resources are required.
Note: If you choose the method, you should always go back to the associated tree map.
For example, a developing small company uses this method to consider employee's nursery problems. Many employee graduates have graduated from the company, and they are now supporting children.
The company will discuss various options. As a result, everyone is in favor of building a day care center. But tree chart shows that potential costs are too high, and there are too many local regulations that need to meet, it is difficult to implement. So the company chose the nursery allowance plan to have the rest of the employee.
- Solution Effect Analysis
This chart is used to analyze the possible effects of hand solutions.
When using: This method can be used in the proposed change. It allows you to see the effects of each solution.
When you don't use: If you propose, you are not fundamentally changed, don't use it. Training: There is no need to be formal training, but it is useful to assist.
Can you achieve the objective: a way forward and can foresee what is impact on which the proposed program will avoid unforeseen results.
Note: People do not stop them when they are dedicated to you are being dedicated to. They are not intentional, maybe they are right. Accepting counseling will reduce your own threat.
Usage: Make a solution that is considering the implementation, placed on the left side of the figure, arrow points to the right. Summary of the various major effects in both sides of the main arrow. By brainstorming, find out the possible effects and add it to the graph. Plan to implement action to ensure that the program is effective.
For example, a company decides to introduce flexible working hours to reduce the loss of the employee commuting, and take advantage of resources. With the time limit for the new working time, the personnel department of the coordination of this change began to worry that employees have not yet found the significance of new working hours. To this end, the company has held a series of schemes, so that the company's employees can think of various problems, thus making more adequate preparations in new working hours.
