Technology and project management work experience
MusicWind
2005-5-29
Project management
l active and effective communication
It is important to communicate with customers, team members, corporate management, and third-party suppliers.
In our company, usually starts within five working days after the contract is signed. At this time, as the project leader, we must first carefully read the contract, understand the project background, the progress of the contract requirements, the scope of work, and the development of work decomposition structure, evaluate workload, and to develop an overall schedule , Including the use plan, equipment procurement plan, etc. of various resources.
These plans have to be recognized by all parties.
The first is to actively communicate with the customer. For example, progress plans, need to agree with customers. The schedule has a key point to run the time to implement. Usually a project (as an example of my company) is divided into several stages of local development and preparation, on-site implementation, trial operation observation. To save costs, we usually take most of the work locally. And customers often hope that we will go to the scene as soon as possible. Therefore, when developing a progress plan, it is necessary to give a consultation with the customer when entering the customer site, and it is necessary to obtain a result of a part to recognize.
Secondly, communication is in the company. For example, the Human Resources Program, which clarifies how many information such as a person with specific skills in the project, inevitably supported by management. This requires active and effective communication. Sometimes when people have a shortage, the project manager has to strive for the problem of human-handed manager with the management of the workload and project schedule. As long as there is an authority, and clear the problem, if the project fails due to insufficient resources, it will not be the responsibility of the project manager.
The company communicates internal communication, as well as communication with customer managers, project team members, and other relevant personnel. For example, after the plan is planned, it is necessary to report this information to the relevant personnel, including the client's interface, corporate management, customer manager of the project (Contact, usually by the contract of the contract) ) For example, in the process of project advancement, the project person in charge needs timely understanding of the progress of the various parties, summary progress, and briefing, etc., and adjusts or arranges subsequent plans, or convene important coordinates, etc. Actively effective communication.
Communicate with third party suppliers. It is important to note that sometimes it will be implemented in two or more system integrators. For this situation, we usually organize the relevant work associated with it in advance into a list and communicate with the other party as soon as possible. Since we are not part of Party A and Party B, this communication requires a sincere and mutually beneficial attitude. Try to complete the relevant work arrangements through the direct communication between the two parties. When the other company is really refused to cooperate, it is necessary to reflect to the customer. I haven't encountered it yet this situation.
Of course, active and effective communication is not only reflected in the development of the plan, but when the project implementation has completed an important milestone, or the project implementation has encountered some problems, it also needs to communicate in a timely and effectively.
What is mentioned above is the importance of active and effective communication, so how is it active and effective? How can I do? Below is a little experience in my personal summary.
Active and effective communication is reflected in:
l The project plan is clear. All parties involved in the project will clearly understand the overall plan of the project.
l The project progression is clear. All parties involved in the project will clearly understand the current progress of the project, the resulting results, and major events that have occurred during the project advancement.
l The working division of work is clear. Participating in the project can clearly understand what is the scope of its own work for this project, its own responsibility, and clarify what is meant for the entire project.
How can it achieve active and effective communication? I personally think should pay attention to the following aspects: l Clear communication object, communicate content, and timing. First of all, a list is to be columnized, and those people in this project need to communicate, as well as what stage in the project, what is the situation. Pay attention to some milestones, key points.
l Communicate in time through an effective pathway. In the era of electronic, we can release them, submit relevant plans, notices, briefings by means of a network form (email, network hard disk, etc.). This type of non-real-time information transfer mechanism gives us a lot of convenience.
l Communication has feedback. It should be noted that communication is two-way. For a project plan, if it is only sent to the relevant person, it is not necessary to communicate, even half of it is not, because you can't know if the other party can accept this email, do not know Has the other party read, it has not been understood. Effective communication should reach the confirm that the other party accepts / understands what you want to express, and he / she gives it their own opinion, which is to communicate. this point is very important. Sometimes I am working in my work, I need to explain a technical issue for new employees. It is often my hard, and new employees are constantly attached. But once you let the other party summarize the content you talk about, many times he always supports a support. Therefore, it is necessary to use action, and feedback to verify that the information has been successfully passed. During the project implementation, I usually use email to submit relevant information, and collect feedback information by interviews or telephones, and rarely use electronic ways to feedback, because I always think that people and people directly exchange The way is most effective.
l Pre-planning and preparation
Usually, in order to avoid that some conditions are not satisfied after entering the site, we usually require the "Introduction to the internal preparation work before the implementation of the project on site", for the prerequisites of all kinds of entered the site, such as the site computer room The location is clear, the network wiring is ready, the power is ready, the other related software systems has been evaluated and verified one by one. Of course, similar to this self-examination list is also summarized by the experience summary and lessons that have accumulated through many projects.
l Depending on
The division of labor is clear, which is not only reflected in the division of work within the project group, but also reflects the division of labor between customers. Because a project's smooth implementation of the customer is not open. Some basic work, we call a prerequisite, these work requires customers to implement, then in writing work decomposition structure, it is necessary to clear this part of the content, and ensure that customers have clarified the work, and according to plan carry out.
If the project is delayed due to the problem of the customer's work, it will not be the problem of the project manager.
Technical management
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