(BY AMT ERP Research Group)
We have mentioned a lot of questions about ERP implementation applications, and these issues are completely solved, on the one hand, from the continuous efforts of the company, on the other hand, we should also see that only the strength of its own, sometimes Unable to resolve all the problems they face. At this time, it is necessary to help companies have successfully implemented the ERP system with certain external forces, such as the professional services of the Management Consulting. In this part we have to make a detailed analysis of the relationship between the application and management consultation of the ERP system.
1. Do you need a consultation to participate in the implementation of ERP implementation?
We know that ERP is a large enterprise management software, which implements the individual departments of the company, from the highest leadership to the bottom of the operator. And for such a huge, cost-effective system engineering, most companies do not have this implementation application experience. Although some companies have their own internal staff and decision makers, companies can organize their business personnel, managers and IT staff to conduct demand research, program design, software selection, or strong IT staff can develop software, self-implementation. Of course, we do not deny that they are more thorough for specific issues and needs of the enterprise, especially for the various management systems and corporate culture of the enterprise, but their resistance encountered in the implementation is quite large. Specifically:
1. There are too many stakeholders, and internal staff is difficult to effectively promote projects; 2. Decisions made by internal staff are often not optimal because they are afraid of decision-making risks, sometimes even prosthetic choices are not reached; 3 The impact of thinking and various conditional restrictions, internal staff tend to ignore or unrecognizable issues in the enterprise, and the demand for companies cannot be clearly defined and described; 4. Finite contact surfaces of ERP products; 5. Internal The experience of staff is also insufficient to implement the methodology of the methodology of the implementation of the ERP system; 6. When it comes to adjust salary, the internal staff will come to himself with his boss. Therefore, based on the problem that the above enterprise itself cannot overcome, in ERP implementation, the production and existence of professional ERP consulting companies in ERP implementation has its necessity, and it is necessary.
Second, what role does management consulting in the business?
Successful ERP implementation requires the close combination of ERP system knowledge and corporate management ideas, this is often difficult to complete the internal staff and ERP manufacturer's product consultants, and the consulting consultant for consulting companies is an independent and objective "third party" "The identity, has a good interdisciplinary knowledge structure, which is the guidance of the correct implementation methodology, which can play a lot of role in helping enterprises to manage modernization and information construction. During such an ERP implementation process, the relationship between enterprises, consultants, and software vendors can use the following picture:
From the figure we can understand the positioning of professional management in the implementation of the entire software implementation. In this tripartite, we see that they are independent of each other and interconnected, the consultant is neither a user, it is not a provider, it is in a neutral position, if this triple can work well, then the consultant Can give both parties reasonable advice and solutions. If the company has a separate consultation with the manufacturer, it is likely that the progress of the implementation of the impact on the conflict between each other can even lead to failure.
Third, what can I do for the management consultation?
General small application software, software development, distribution, technical support and operation maintenance can generally be integrally completed by software developers, but as ERP has such a huge enterprise management software, software developers can only complete software development and distribution. Like software implementation, technical support and operation maintenance need to be handed over to a professional consulting service team to provide professional consulting services for the company's applications. This is what we are saying the management consulting firm usually provided. In general, management consulting company training and has a professional implementation consultant team. They have multi-faceted integrated capacity and quality, which can be implemented for many enterprise management software, which can master the characteristics of various enterprise management software products. This can choose a suitable software product based on business specific business needs. The management consulting company acts as a bridge between enterprise management software developers and applications, which not only promotes the further development of enterprise management software developers after launching software products, but also for promoting enterprise management software to successfully apply, Thus, it is also necessary to realize the standardization and modernization of enterprise management. Specifically, it works for ERP implementation:
1. Accurately grasp and describe the needs of enterprises; 2. Develop a reasonable technical treatment program for enterprises; 3. Auxiliary enterprises choose the right application software; 4. Auxiliary software is integrated in the installation, commissioning and system of enterprises; There is a business handling process for reorganization, formulating new business processing processes for specifications; 6, combined with software functions and new business processing processes, organizing software implementation processes; 7, organizing user training; 8, responsible for application software systems entering normal Working; 9, according to the application software, the data monitoring system and internal management report system for enterprises to scale management; 10. To prepare decision data systems and decision data analysis methods; 11, assist enterprises establish computer information system management system; 12. Responsible for the operating review of the system's normal operation.
Fourth, the problem of management consultation in ERP implementation
In my country's implementation of ERP, it is not satisfactory, and the problems seen in the example of ERP app failure have a very close relationship with implementation consultation, and companies are not able to see ERP consultation. effect. There are generally these problems here:
1. Enterprises have neglected, inadequate investment, this is due to insufficient role of professional consultation in ERP implementation; 2. Extremely involved in consultation, excessive relying on consulting company, can not follow their own business strategy Plan to implement; 3. Content and method is different; 4. Consultation and implementation of outline, consulting is not only for companies to recommend suggestions, out of situ, but participate in real implementation, but also participate in the latter operation and maintenance Stage; 5. Consultation needs to standardize, because the consulting industry is also an emerging industry, it has been improved, and this perfection is not completed separately, but should be constantly perfect in the requirements of enterprises.
Five, ERP implementation management consulting industry status
In countries where the economy is developed, the management consulting industry follows its economic development, has become an important industry as an important and scale like lawyers, taxation, and investment. Taking economic strength, Germany, the third Germany, in the world, in 1996, the total output value of more than 16 billion mark in 1996, has more than 6,000 management consulting enterprises (tens of thousands of consultants) provide various types of consulting services. After investigating European large-scale enterprise senior management, CSS found that 70% of large and medium-sized enterprises hire a group or several consulting companies to implement strategic, organizational, production, management, information technology, etc. the work.
According to this survey, 66% of senior executives have no experts inside their own enterprises to help consultants; 49% believe that external consultants can provide objective recommendations; 48% I hope to learn from other companies through consulting companies experience of. In terms of consulting content, 61% of companies are advised for consultants because of corporate strategic issues. It is very important to see the consultation from the company. Compared to developed Western consulting industries, the development of Chinese consulting industries is still in its infancy, and for ERP implementation, professional management consultation is necessary. ERP is a standardized solution to typical enterprise management requirements from traditional management types to modern centralized management types, typical enterprise management requirements and general reference modes. ERP cannot be included, it is impossible to fully adapt to all personalized enterprise needs, however, the typical way to manage problems in this stage is the charm of ERP success, so he adapts to all enterprises.
There are two major powerful battles in China's ERP management consulting market: a large-scale management consulting company, like Puhua Yong Road, Ansheng, Deloitte, etc. They have extensive experience in this regard with many years of accumulation. At the same time, local management advice has become another powerful bodies with its own advantages, because they know more about China's special businesses, and there are few obstacles on people's communication.
