The third-party IT consulting service is subtle and changed CIO thinking "we make something", "is the mouth of Cao Liannea. She has created an advisory company named Anxima in the United States, leading to a team of technical experts, implementing experts, and management experts, providing I t for US large companies.
When DuPont finds them, DuPont is urgently looking forward to "Something Happen" to resolve the financial dilemma faced behind IT outsourcing. Before DuPont found Anxun, they had taken the IT system for 5 years. DuPont's CIO found that IT costs did not fall in this time - because the outsourcing content is basically a fixed part of the cost comparison according to the agreement signed with the foreign manufacturers, and the exceeding part is subject to another charge. Results DuPont's IT management costs are often exceeding budgets, and it is not achieved by saving expenditures outside the package.
Anxun adjusts DuPont's IT outsourcing content and puts many of the IT costs that have been paid until fixed cost. To do such a thing, you must consider how to decompose each unit and step from a financial perspective. "This is our strength. Sometimes CIO does not cover everything," Cao Lianna said.
CIO challenge
Now, the concept of informationization has deepened into the deep level of enterprise management, and the duties of CIO in the enterprise have also expanded to the management level. Therefore, from CIO's vision, there are two customers: one is the internal customer in the company - different business units; the other is the company's external customers. They must see these two customer needs and take into account two customers.
Citibank is one of the largest customers who have been served by Anxia. When Nanxun consulted to Citibank, the company helped him establish a system of information security and set up information security executives within Citibank. Anxun believes that information security is not only installed with a gas supply or firewall. The most difficult information security is to make it a set of institutions, allowing companies to fully understand the importance of information security from top to bottom. This includes both technical factors, also closely related to the daily operations of the entire company, as well as a series of issues such as safety awareness of each employee.
Because CIOs are often addicted to their daily work, it is easy to see the tree, causing them to lack strategic considerations. Citibank's CIO is like this - he doesn't realize that these problems are, at least there is no corresponding action. In the consultation process, Anxun helps Citibank established a complete information security system, including many details, even small items that remind information security on the staff table. After the establishment of the system, Anxun also guides the IT department to each department to conduct relevant publicity and education, so that each employee sets information security awareness.
On the other hand, CIO must give management, especially departmental supervisors, clear the blueprints of enterprise informationization, as well as their benefits of various departments. However, in practice, those CIO or IT personnel understanding the technology often process the effect when facing similar communication.
It is also in Citibank. Currently, ATM has become the most common self-service financial equipment. But behind the ATM, it hides a lot of work in the background technical department. In Citibank, foreign currency exchange is a sector tube, and the installation of ATM is another department being responsible, while ATM's operation is subject to other departments. CIOs need to integrate resources from different departments, they must convince these departments to cooperate. However, it is difficult to hope that CIO can convince them to cooperate with each other. "The method of communication is very important. One of our duties is how to communicate with CIO, how to change the idea of customers." Cao Lianna said.
Third-party consultation
At present, IT Consulting has a lot in the United States. Some of them are mainly engaged in IT architecture, and some are engaged in the application system for consultation. Some are specialized in consultation in information security. In addition, there is an IT consulting company is the so-called third party consultation. Anxun's consultation angle belongs to a third party consultation.
Third-party consulting companies because there is no self-product, the position is relatively neutral, and the object of the consultation is not a specific IT project, but CIO. The goal of the consultation is highly consistent with the goal of CIOs. In a third-party consultation, growing companies have developed rapidly, with the development of enterprises, their original IT systems will not meet the needs of enterprises, so CIO needs to predict and constantly adjust their IT systems. The intervention of third party consultation has played an important role. In general, CIO requires a third party consultation solution. There is no extraordinary: First, the steps of its IT system construction are unclear, and it is necessary to clarify the process of IT construction; the second is how the application software is developed, that is, how to reduce the set software Self-developing costs; three, with the development of Internet, Web technology is in-depth, to resolve the use of them to build infrastructure; four is to help solve the security issues of enterprise data and information. In addition, CIO also requires a third-party consulting firm when determining an IT investment.
It can be seen that only understanding specific techniques are obviously unable to win the duties of IT consultation. For them, it is important to make various IT technologies to cooperate and serve the business services. For example, the US government has recently adopted a law and requires protection of customers' privacy. When IT Consulting understands that when the legal impact on financial institutions, it will inform it which details should be paid attention to. For example, when sending the front desk to the background, all materials involving customer privacy must be retained. Previously, the background staff could be lost due to customer privacy because they did not know that these materials belong to customer privacy.
For an angle, the customer measures the standard of IT consultation and whether IT consultation has changed their working methods and methods and contributed to the occurrence of good results. The meaning of "We make Something Happen" means that CIO is working hard, but there is no big touch to business model, but through the participation of IT Consulting, everything is transforming in a good direction.
