Diary, October 2, 2001
Hong Kong Theme: Delicious Night Oriental Pearl, I love you!
I really want to open the floor window of the Junyue Hotel, call a few throats against the night sky of Victoria, and vent your excitement. Today, I am busy, I arrived in Hong Kong in the morning, I met with Shengkai's high-level high-level, and I was a celebration of the banquet, returning to the hotel is late. Tired is tired, but our Antun finally launched the contract with Sheng Kai officially signed the development of AHS billing software, which is the first big order in the mainland outside the mainland! Shengkai is really looking for people. AHS software is our independent development, and it is already mature software. It has provided management and billing services for many telecom operators in the Mainland. Haha, our Antun won this again.
Tonight, the banquet is really grand, Shengkai President Ye Huan, Vice President and President of the Project Target Well, Project Group Member and IT Manager Cheng Viagra, the project coordinator Song Rui Peng, and the manager of the three business sectors involved in the project The Hong Kong political circles and the financial sector were also invited. It seems that Shengkai has been hoped for this project. Everyone is in the wrong, and when the cup is changed, Ye Huan pulled me to the side, let me have a lot of heart in this project. How can I not care? But there is a phenomenon that I feel very strange: the help of the well seems to be a bureau, and the full face is sitting on one side, but it is no one to talk to him before.
Today, it is really a memorable day, whether it is for the company or it. This is the first business outside the mainland. Tomorrow's announcement is an announcement, and the stock of Nasdaq will definitely rise. For me, this is a rare opportunity. Before the coming, the old chief Zhang Shen revealed that the company should establish an overseas business department, I hope there is a young person who can do it. If I do the Shengkai project, then I am equal to the thoughts of the rumor. "
It is not good to be late, I will return to Beijing tomorrow morning, and I will start the project to start this project, I can't tell the expectations of the Board of Directors.
Diary 2 October 8, 2001 Cloudy
Beijing theme: recruiting training
In these few days, I have been committed to building a project group as the head of Shengkai project. After several careful selection, I finally finalized the list of members. The entire project group has three departments: The product market department is responsible by Xia Fe, the product service department is responsible by Ba Ruilong, and the product development department is directly leading. My choice is all the exquisite soldiers of Anxun Company. Zhang always gives me a green light this time, who I will give him. I am now having to be a message now!
Diary San 3 October 18, 2001 Cloudy
Beijing theme: difference, surface
8 days ago, Xia Fei took two software overall designers to Hong Kong, and Shengkai discussed SOW *'s preparation, that is, according to the module of AHS software, to explain to Shengkai's current function, according to Their business statement determines their needs, and then determines the new features after comparing the original features with their needs. I originally wanted AHS as a mature product, I have experienced a lot of users in the Mainland. Xia Fei went to Hong Kong to discuss some problems, but the fact proves that we are too optimistic.
In the evening, I will come back in Xia Fei in the company. At 7 o'clock, Xiafei returned to the office directly from the airport. I called two take-out, I was trying to ask him to ask him to gain, which knows him, but said a problem I didn't think of. It turned out that Xiafei found that when I was written with Shengkai, I found that Shengkai's expectations of the new system far beyond the functions of AHS. AHS is a software for telecom operators to manage billing services. The main function is to accept and save user information, calculate the user's cost, and generate a unified user bill; while Shengkai requires AHS to increase the interior of its company. Tracking, feedback, management, and support for support for business processes. This requires AHS to make greater changes on the existing structural frame, rather than being modified to our original idea. Summer Fei also said that if we do not agree to the other party's request, they will terminate the contract. This situation is indeed unexpectedly, it seems to give me a boring foot. Where is Sheng Kai's software system just a billing system? They are clear that it is an office software system. At the Shengkai project report tomorrow, I have to mention this problem, what I think of listening to leaders and colleagues.
Diary Four October 19, 2001
Beijing theme: overturned five flavor bottles
Today, I reported the problem of Xia Fei back to Zhang, other leaders and project members. My voice is just a noise in the conference room. Ba Ruilong first shout: Don't you say a billing system? How can Shengkai say it will add? Besides, is we developing a work system? Xiafei and the overall designer of the two software are also attached to: our strength is a billing system, not a office system. It is true that the successful cases we have made in the past few years are billing systems, and we have not much involved in office systems.
Speaking, I support Ba Ruilong and designers, but I can't show my attitude. This project is the company's hopes, significant, so it is only allowed to fail, and it will never die because of the differences between the two sides. So I once again emphasized the value of this project, euphemistially criticized the designers did not dare to innovate, and they did not dare to explore the fear of fear. Of course, they also responded to my opinion. After a pair of lip, the tongue sword, the final still Zhang Hammer sound: this project is too important for our company, what is the function of Sheng Kai, what is the function of us. In the evening, dragging the tired body back home, the mood is very complicated, like overturned the five flavor bottles, which is celebrated that the project can continue, and worry that the project will encounter trouble.
Diary Five November 7, 2001
Beijing Theme: First War
At noon today, Xia Fei, who made black in the eyes, found that SOW in 174 is basically filmed, but there are still few points not enough, it is best to fly a trip to Hong Kong, and listen to Shengkai's business statement. I didn't wait for him to interrupt him, forget it, tomorrow, you will pass SOW to Hong Kong and let them confirm. You have already made quite detailed, it hasn't been so specific before. Moreover, take more time to give us the development department. When he said, I didn't say much. In fact, I didn't say my stomach. SOW made 174 pages, which engineer would be interested in reading all it? Speaking of a thousand tens of thousands, SOW is still on the paper, as long as the software we have developed is basically approved, those who stay on the paper are left in the process of contract, and slowly discuss with them. also. The project we have made is basically doing this.
In the evening, I called the other colleagues in the project team, and I went to the Swing Bar of Sanlitun to rock, and celebrated SOW successfully. Sanlitun did not pass the name, and every inch of the air was exuded. There is no wonder that people say that Sanlitun has Beijing night.
I will call the Finance Ministry tomorrow, let them stare at Shengkai payment, according to the contract, they will pay 30% now. Tonight is a word - cool, now I can still feel the Swing Bar Beer. Diary 6 March 7, 2002 Yin
Beijing theme: Chinese people who say 3 words
Beijing in March quietly green. Yang Tree on the road began to flourish with fine colored halo, and my heart is warm and cold, and the wind of the winter is full. The matter has been very smooth. After the fall of SOW last fall, our product development department will work on the day, and it takes more than 4 months. Next, Ba Ruilong's after-sales service department as long as Sheng Kai is installed, and debugging the software system is very successful.
Who knows the problem. At the request of Shengkai, we took a remote demo with Shengkai before the after-sales service department went to Hong Kong. This afternoon we start demonstration through remote computer sharing and conference calls, by our main AHS function, by Shengkai comments and questions. This is also the first time for both sides to communicate the specific conditions of the software implementation.
But I didn't expect that both parties would actually have such difficulties and complex. A conference originally planned for two hours. I think the system we develop is basically satisfied with Sheng Kai's request, but Shengkai is still repeatedly emphasized that they are not these. What is they going to be? They can make it clear. Worst, in the Shengkai project group, in addition to the project coordinator Song Rui Peng will speak Mandarin, others will only speak Cantonese and English. And our people here are not good, Cantonese is basically unknown, we only rely on Song Rui Peng to translate backwards between Cantonese, English and Mandarin. Both sides in the afternoon are exhausted. Finally, we have to reach a preliminary advice, let Shengkai's personnel will be familiar with the AHS system, and give their feedback after a week.
Today, IT Manager Cheng Viacai did not participate in our distance demonstration. I must give him email tomorrow, please help people with the business sector, one is to familiarize them with the process of AHS, and the second is to alleviate them. The contact emotions of the new system.
Diary Seven March 14, 2002 Yin Rain
Beijing theme: success, gradually
Since the last and Shengkai's conference call, we will continue to receive feedback from Shengkai's business departments. But I didn't expect that these feedback comments were written in English. What is even more, the engineers our development department face these simplicity, but they don't know where the problem is, and I don't know how to modify it. However, I am sure that Sheng Kaiki's question is that there is a considerable part of the age of understanding the AHS system. How can they not serious? Why is it not willing to spend more about the work on this new system? I really can't think it!
I have sent a few Email, but I have not received his reply. Call him, mostly he is not in his position, it is found, his answer is also a pilot, one knows, I know that I am caught in it. It seems that it is not to help the well and Song Rui Peng reflects that it is moving him.
I seem to feel that the overseas business department of the eyes will gradually be gradually farther away. It seems that I will run Hong Kong next week, give Shengkai, demonstrate their understanding and understanding of AHS.
Diary Eight March 31, 2002
Hong Kong theme: flower blossom
So far, I stayed in Hong Kong for two weeks. In this 14th day and night, my feelings have been frustrated, and the latter is even more. Just on the way of Sheng Kai Huunyue, I noticed that the Bauhinia in the road was gradually witnessed. When I was signed last year, I went to the tree, but I was branched, and I Ruo Yunxia! It can be said that the flowers are still ending. The bleak of the Bauhinia triggered the result of my heart dare not expect: Is the life of this project?
When I first arrived in Hong Kong, we intend to lead the user's ideas to the AHS implementation, try to tell Shengkai: The AHS system actually realizes their requirements. But two days later I found this work hard. With the in-depth contact between the two sides, I found that the differences between the biftails are not to be achieved, but in the implementation method, it is in line with Shengkai's business habits. In the operating mode of Shengkai's system, the workflow can be made up; in AHS, a complete business process is often necessary to jump back and forth between several interfaces or modules. Moreover, the views of our parties to AHS are inconsistent. Since AHS is originally a billing software, we believe that its core is the flexibility and accuracy of the bill, and there is no more organization management of workflow between departmental workflows. However, Song Rui Peng insisted that this is the necessary function of the system, and they insist that we will modify according to their workflow.
In the next 1 week, we simply gave up the demo work, and the syndrome listened to Shengkai, what is their business, what is their workflow? This time, we have heard that there is no detailed explanation or not explained in many SOW. I remembered that Xia Fei said to me when I was given to me in November last year. Ugh! He is right, we should listen more to Shengkai's business statement.
Surprisingly, that 程 万 科 has never been exposed two weeks. I am listening to Song Rui Peng, he actually went to the vacation. When did you go to vacation, what is his peace? I can't help but complain about him. Song Nu mouth made a look, but didn't have a sound, throwing a sentence when breaking up, I helped you reflect it to the well. I will return to Beijing tomorrow. It seems that I don't seem to have a lot of hands on AHS.
Diary Nine April 7, 2002
Beijing theme: heavy resort
Going to Beijing is busy for a week, I finally got a thinking. According to the new mastery, I have developed a two-month secondary development plan. After the end of May, I completed the AHS's modification work, and I won it in Shengkai at the end of June. At this stage, developing and testers will focus on issues found when the last live demo, re-modify implementations, and strive to meet Shengkai's usage habits and workflows on the interface operation process.
It is estimated that I will take someone in my hand. Since the company has recently received a project, Zhang always tested two designers in our project. Since they have been involved in the preparation of Shengkai demand definitions, the help of the well and Song Rui have left the way to them, but the company is also forced, Shengkai project has occupied too much resources.
Today I received the email of the help. After reading the letter, I know that Cheng Viacai has a lot of emotions against AHS, because he clear the day on the line on the line, that is, the day he left. Now that the help of the wells will have no way, don't dare to sin him. Because in case our Ashun's AHS can't, they have to use the existing billing system, so they have to rely on the existing system of Zeguo. It seems that this guy will help us have no play.
Diary Ten June 7, 2002
Beijing theme: peak loop
This summer, I have been very early, the gentle spring is just shaking, and Beijing will directly usher in the summer, I really hope to be able to the next heavy rain and cool. Recently, my colleagues said that I have lost a lot, I can't think of Shengkai projects and this effect.
Fortunately, the secondary development work finally completed on time. Each project member is a hundred times of confidence in the updated AHS system. I feel that I can play Nan Mountain, the knife gun is entered. A stone in my heart also fell. After all, in March, we conducted a two-week on-site research on Shengkai, which has basically understood the business model of Shengkai. Xia Fei is also confident in this, and the AHS system will definitely be the appetite to their appetite. We will go to Hong Kong next week to make a second demonstration. This time, the development engineer of each module must go to Shengkai to do a live demonstration. If there is any small problem, we will modify it on the spot and strive to end this project. To be honest, this project cannot be dragged again, follow the contract we have to complete the installation of AHS at the end of June. Otherwise, our Anxun will become very passive, and it is not good enough to pay the default compensation. Hey, how do I write such a fussy? This project will definitely end as scheduled! After a long time, I haven't been vacation. After the end of this project, I have to go to the Beidai River to enjoy the cool sea breeze and blue sea water.
Diary 11 July 12, 2002
Hong Kong theme: this change
I feel very annoying. It has been for more than a month. Originally, the plan on the AHS system is also stranded at the end of June, it seems that AHS seems to be far from the day of Shengkai's investment.
What makes me feel depressed is that Shengkai is always a passive cooperation attitude in this project, and the style of the department manager is: what we ask, what do they answer; if we don't ask, they don't say anything. . But I encountered the problem, I started accusing and complaining. The last proposed usage habits and workflow issues, which proposed a business interface issue between multiple departments.
This is not all our fault. They are also quarreling on the definition of business interfaces and departmental business division. Sheng Kai did not have a clear system to determine the responsibility between the department. Now the AHS system should clear the responsibility of the department, and all departments will make a strong fight, struggle to win, shirk responsibility, and do everything possible to expand its department's site. I have been reflected by the help of the well, but he is always hick, and the program taken out is another change.
I now think that the help of the well is a person who has no ability to organize the ability and control, even his leadership authority has not received respect for the department manager. Yesterday afternoon, in the project coordination hosted by the help, these managers were unhappy, there was no meeting, and the business service manager was called out after being called out. Looking for someone, I originally managed to see the customer. He is not there, the discussion of the business interface is unable to continue, the well is helpless, there is no good to announce the end of the meeting. It seems that the leadership of the well is unable to affect the normal proceedings of the project.
This morning, I made these headquarters to Beijing Headquarters. Zhang Gui said that since Sheng Kai refuses to compromise, the member of all project team will first come back, according to the problem collected, a complete development jobs.
I have a feeling deep in the mud.
Diary 12 July 18, 2002 Shower
Hong Kong theme: whistling typhoon
Today's swan typhoon swept throughout South China. From Jun Yue, Victoria Bay turbid waves, shore shore, and my heart is also a wind masterpiece, dark flow emergency.
This Monday, I came to Hong Kong to show the third live presentation to Shengkai again and a software test engineer. Although this time is better than the first two smoothly, some of the questions raised by Sheng Kai have basically resolved, but in many details, Sheng Kai also filed the requirements not mentioned before, such as the system to be able to market marketing. Provide more powerful support.
In addition, the first two times have never participated in our demonstration, and the first time it appeared. In his discussion with him, we suddenly found a major flaw in the AHS system, this is what I didn't expect. Although we have a unbacious responsibility for this, if Cheng Viabai can work with us, it will not discover this problem until now. It is already late in the middle of the night, the windows are still whistling, the wind is not reduced, my heart on the hope of AHS this time is also blown by the typhoon.
Diary 13 October 28, 2002
Beijing theme: final pass
In the morning, I received an emergency fax issued by Shengkai President Yehuan. The words of the guests are difficult to hide his disappointment for this project, and he also puts forward three questions: The first question is: until today's contract has not been fulfilled, how to delay the loss? The second question is: Who is paying for the future? The last problem is to continue to perform the time schedule of the contract. If Anxis can't give a clear time commitment, he suggested we have given up this project early. If the project is now terminated, we can pay less compensation, otherwise they will ask us to strictly implement the compensation terms of the contract.
Today, Zhang is in Chongqing. I played a call to simply report it. In the phone, I heard Zhang always worried. He said that I was steady and stable. He rushed back in advance.
There is no event that happens!
Diary 14 October 29, 2002
Beijing theme: useless decision tree
Just a week in the morning, the assistant Xiao Wang handed me a letter from the Yellow Auditing of the Financial Ministry. The way we account for income is to use the completion percentage method. This project should end in September, so all contracts have been recorded in the company's income, and Sheng Kai actually pays only 30% of the contract. The Yellow audit discovered this. The problem is required to give a description. The suggestion given by the Finance is: Please ask Yan Huang to the Sheng Kala arrears confirmation, and this proves that Anxis has no false book income. But according to Yesterday Ye Huan's tone in the fax, Shengkai is impossible to sign this confirmation.
Ye Huan's termination project suggestion although I can't accept it, I really reminded me. Do we have to continue this project? Over or back? This may be the most urgent questions you need to answer now.
We have spent 85% contract amount for Shengkai project, even if this project succeeds, it has no profit map. There are still many new projects that need to be completed, but because the Shengkai project is not able to carry out. The most headache is that this item can end, no one, because we can't control the problem of Shengkai. But termination of this project, the company has turned into a heavy cost, this is a big number! The current AHS system is custom-made for Sheng Kai, no value for other companies; and we have to face Shengkai's compensation terms.
This afternoon, I painted a big decision tree, I hope I can find life-saving straw, the longer the more paint, the more it is. I really want to live! what do I do? How do you take it to Zhang? ? What should I do? ? ?
It is also the autumn season, overlooking the rain overlooking the rain on the 22nd floor, I think it is very cold, it is really cold.
How can I do it?
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Comment 1: Executive Vice President, Executive Vice President, SAP, Executive Vice President: SAP Great China Executive Vice President: "The essence of commercial software development projects is the change of the operation management model of the entire enterprise, and the interests between enterprises Distribution between people. "The commercial software industry is a very special industry. People from their surface are just written software code, the application interface and output of the documents, but its essence is the entire enterprise operation management Mode changes, interest division between enterprises and the power distribution between people and people. The failure of such projects is not just the problem of project management, but not to grasp the business culture issues involved in the project. According to the Chinese, it is "political thinking" work is not in place. In this case, I personally seems to have the following questions: What is the first question: "How is this project?" We can find that before the signing, Sheng Kai is not clear about the function of AHS, or Jutao I don't know what Shengkai wants. This indicates that the cooperation between the cooperation has no clear consensus; the second question: "Is it just obstacles on language communication?" The person in charge of the project in the case is that the Chinese people have to use 3 When you communicate, you can't cry. I want to say that they are lacking, which is not a human language, but a more important industry language. Today, the development of commercial software is increasingly emphasizing in industry, so-called interlaced, the technology is just the technology of software technology is only software technology itself, and the software becomes the business system that can be applied in the enterprise. It must master the application company. The business characteristics are also the characteristics of the industry. We can imagine that if Anxun in this case is very understanding of the operation characteristics and status of the Hong Kong telecom enterprise, then it will not be so hard, even if there are several languages, because everyone has A common "industry" language exists. The third question: "Who is dominate the project?" Since the essence of commercial software development projects is the change in the operation management model of the entire enterprise, and who is allocated between the interests between the enterprises and the power distribution between people, then who is Is the real owner of the project? Sheng Kai President Ye Huan? Vice President and President of the project leader? Or is there a "I" of Anxun on the project? Everyone is called the "one hand" project to "one hand" project, which is self-evident, and the company is in a very important position in the project, because only him can control the power and interests of the project involved. . But in this reality, many companies are often just hanging, and basically will not participate in the actual process of the project, so the project is prone to changes in critical moments. Fourth question: "Anxun can go out of the mainland market?" There are hundreds of companies like Anxun in China, and they have got a certain success in the mainland market, they want to go out of the country, go abroad More development. Due to facing talent business and fund thresholds, their success is facing a lot of challenges. Comment 2: Shanghai Jiaotong University Antai Management School Vice President Xu Fei expert expert background: Shanghai Jiaotong University Antai Management School, Vice President, EMBA Project Director, Professor of strategic management: "As the" I'm of the project leader ", you don't know the responsibilities, communication and coordination ability of the project manager. It is not enough to manage project management. Therefore, it feels very cold, it is really cold. ' It is difficult to avoid.
"Anxun Company clearly lacks the operation experience of project management, especially international project management, mainly manifested as: unfamiliar with the process management, in the implementation phase of the project, lacks flexible management capabilities for software development and customer needs, and communication The chaotic chaos makes the progress of the project such as ice. During the entire project, as the "I" of the project leader, it is unclear that the project manager's duties, communication and coordination ability, and the lack of experience in project management, so I feel that "very cold, it is really cold" is inevitable. Anxun company undertakes the decision-making process of Shengkai project very much, directly leading to passive in the project process. In the implementation phase of the project, we also It can be seen that Anxun has lacks management of customer dynamic needs, lacks flexible or personalized customization system for customer needs. Anxun company should play a leading role, and induce the true demand for customers on the basis of full communication. The failure of the interaction of the Shengkai's interaction reflects that there is a big problem in the communication mechanism of the entire project. Implement management software often involve the adjustment of the high-level management personnel and employees' existing interests. From the surface, Sheng Kai seems to be just A software system, essentially accompanied by the change of management concepts, the restructuring of business processes and the adjustment of some managers, and the changes in personnel changes, and the conflict of interests, the conflict of interest can be controlled, only Sheng Kai President Ye Huan and other senior management commitments, and launch the relevant change management to promote the progress of the project. Cheng Vantages can say that both technology, familiar with relevant business processes, and know the problems and defects of the current system operation, Therefore, how to fight for his support in the conflict is the key to the problem. If the key character of Cheng Viane is lacking in-depth meticulous communication, the deep problems inside the Shengkai enterprise is difficult to surpass and resolve, and the Anxun Company Word, the failure of Shengkai project is almost destined. In addition, there is a problem in communication inside the Anxun. If the project development department does not communicate with the market and after-sales service department. This case is reflected by the supplier for customers. Providing services, especially for the two typical issues that exist during the management software process. The first issue is the split of technology and management. The management staff of the client does not know the software-related design process and professional background, and software personnel If you are not familiar with the industry knowledge and the internal management operation process, it is not easy to design software operation, and it is not easy to operate the process of enterprise operation. The lack of good communication is also difficult to implement. The second question is a lot of business conditions. In immature, it is hipster OA, ERP, and CRM management software project, usually the low success rate is low. At the same time, the expectation value of the company is too high, hoping that these projects achieve scientific, systematic, systemization, and sales in short time. Integrated, integrated, transparent, the result can only be desired, no comment 3: IBM Business Consultation Department Partner Meiyi expert background: IBM Business Consultation Department His point of view: "Anxun's project leader or indulge in the technical confidence, or lack of sensitivity, there is no need to prepare, in time, and reasonably controlled the project risk, it will cause it to pacify. situation. "In this case, there is a dilemma encountered in the project. During the process of project, project management cannot only stay in a simple technical level. From the development of this case, the project management personnel of Anxun have Many opportunities can be found and try to correct the dangerous seedlings existing during the process;,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, issue, Viewing communication and investment. Since the project group members of Anxun have caused the project team and Shengkai aspects of communication barriers to the project group and Shengkai, the work of the project is difficult to get Shengkai's recognition. In the reason. Second, from the scope of the project and the management of the user's expectations.
Anxun is required to rigidly set up a ready-made billing system without taking into account the characteristics of Shengkai's specific business and management process, which is of course difficult to be accepted by Shengkai. This also leads to the Anxun project team to do secondary development for two months. For project costs and its own interests, the scope of the second development and project of the strict control project is of course necessary, but it is more important to understand that Shengkai needs value from this project. In addition, from the technical development work in the project, the relationship between the changes involved. Anxun does seem to be too simple to position the Shengkai project in the technical development level. In view of the importance of Shengkai project, Anxun should take immediate action is: Target / benefit analysis of the project, Tong Sheng Kai High-level reached a consensus; analysis of user needs and existence, propose targeted The program; adjust the main person in charge of the two parties and some core members, requiring Shengkai to ensure that the project has adequately supported enough support and commitment within its company, and the need to add strong communication skills in the company, and is rich in business processes and change management. Experience, the highest leadership of the two companies should improve the frequency of communication, and make decisions on the problems in time; under the active cooperation of Sheng Kai's relevant departments, the business needs are fully studied, and the program is re-submitted after communication; re-establishing the project Timetable and budget table, and pay attention to the possible changes in time to reserve certain elasticity, and so on. In fact, mature, perfect project management is one of the key elements that guarantee the success of the project. As a simple project management framework, the following six aspects is that project managers need special attention and control: the high-level commitment of the project and the implementation of the project client's business value project content and progress project project team project risk Comments 4: Guangming Dairy Information Director Zhao Chunyu expert expert background: Guangming Dairy Information Director View: "In most projects, the 'psychological preparations of relevant personnel" or' cultural preparation 'time be far more than the implementation time of the project. " In this case, although distressed is the leader of the Anton Company of Party B, the person in charge of Party A Shengkai will definitely sleep for the current progress of the project. Shengkai aspects in the following three levels are the main causes of two difficulties in the project. First, Shengkai does not know his true demand. In implementing information, Shengkai should ask yourself: Why do you want this project? Does this project really do it? In the case, Sheng Kailian did not answer it clearly, which is one of the most fundamental reasons that lead to the failure of the project. To resolve this goal and direction is not clear, Party A can find a suitable third-party consulting company while seeking software developers as one of the project partners, helping to grasp the direction. Second, Shengkai's corporate environment and corporate culture did not make a foundation for this project. From the case, we can see that many employees, especially senior people, have not made a good psychological preparation for the implementation of the project. This has, indicating that the high-level senior high-rise in the project is not advocated within the company. The concept of change, and the atmosphere of change. In fact, most projects have a change in the implementation of the company, inevitably change resources and interests in departmental and divisions, individuals and personal allocation, therefore, there is no business environment that supports transformation, less The change is successful. To create a solid foundation for corporate change, the company's leaders must have a change in change and actively take action. In fact, in most items, the "psychological preparation" or "cultural preparation" time of the relevant personnel exceeds the implementation time of the project. Finally, Shengkai has insufficient problems in the implementation level. It is not difficult to see that Sheng Kai is not in place on this project.
In fact, this issue is closely related to the previous two questions. Imagine that the company's high-rise is not enough attention to the project in the strategy. If there is no one in the direction of the project, what is the implementation of the implementation? The key to solving this problem is to establish a team of employees with relevant skill or experience. Bright Dairy is aimed at this problem is to use "A, B". That is, for each business or project, in addition to the implementation of the project (business) manager, we will also find two "B-Chedes", one is the project deputy manager or supervisor, and the other is a professional foundation, so good to learn The young man, once the main person in charge of the project cannot adapt to the company's change needs, we have the corresponding staff echelon to replace him. Therefore, our projects generally will not be subject to a certain person's professional level or a transformation mentality. MAX published
2004-12-28 6:28 PM
I think it is a classic project management example
Bruise lee published
2004-12-28 8:29 PM
Simply a sentence, the company gives a tuition fee :-)
The division of labor arrangements from October 8, 2001 is obviously the experience of the photo, but it is not fatal.
The mistakes in November 7, 2001 were not not listening to the Summer Fei, but as a PM's own positioning, the "demand for the demand forum" in the subconscious "formed a blind spot in actual risk analysis work.
After that, I don't know what to do, and the development division of the form of pork is too public? Do you personally develop?
8:
If the project results in October 2002 are the strong scholars, then the landlord may already be a very professional professional manager; if it is to pull the tide, then the landlord may already be in the way to entrepreneurship; do not know if it is this?
Kekebird published
2004-12-29 9:08 AM
The story has not finished, but I feel that this project should eventually hang, "because we can't control the problem of Shengkai."
Jin published in
2004-12-29 10:24 AM
Y a good project management example
Lee published in
2004-12-29 1:28 PM
Deep sense of the difficulties of project implementation.
But I also feel strange, when I do demand analysis, should I confirm that a contract is signed? Then it is done according to the contract, how can it be so passive, what people say if people say?
Tan published in
2004-12-29 2:28 PM
Halo .. China's development method is too much ..
The change of demand has become no bottom ....... How do you change it ..
I said that I said it.
2004-12-29 2:53 PM
If you consider the company's image, you should do it; otherwise, it is also a pity that termination is also a pity.
Demand analysis is not in place, demand is understood, all follow-up development is based on illusory basis, which is exhausted and can't solve the problem.
If it is me, send several people, to Hong Kong for business internship, thorough understanding business model, send public relations directly to the work, the project has rescued;
Marcline Published
2004-12-29 3:04 PM
Internally: Objectively licensed, subjectively do not effectively play control, must firmly grasp the activities of each member of the project group
P.s. Very envious of the landlord to meet such a large project, if it is in 2004-10-29
State, I will still firmly grasp and continue to solve the problem.
P.S.2. When this is the state, there is a chance of decentralization and even the power.
HENTER Published
2004-12-29 4:10 PM
It has not been in-depth communication! Leading the direction of direction!
Since it turns out to achieve a small change in AHS's basics! So why not demonstrate the current features of AHS to the customer, let them have a sense of understanding! Go to understand the feedback of users! Finally put forward the plan, the user is confirmed! It will change everyone to determine the responsibility! There is no authoritative project to follow the person in charge, invisiblely expand the gap between the two parties! (Interpersonal relationship is also an important component of project management!)
Luckywzy published in
2004-12-29 4:11 PM
It has not been in-depth communication! Leading the direction of direction!
Since it turns out to achieve a small change in AHS's basics! So why not demonstrate the current features of AHS to the customer, let them have a sense of understanding! Go to understand the feedback of users! Finally put forward the plan, the user is confirmed! It is also responsible for changing everyone!
There is no authoritative project to follow the person in charge of the customer, and the gap between the two parties is expanded! (Interpersonal relationship processing is also an important component of project management!)
XSARA Published
2004-12-30 8:37 AM
The function you want to implement before the project is still not letting the other party clearly, so that many changes came later.
How to communicate more in progress may be better.
INETHAX Published
2004-12-30 1:05 PM
There are many cases in this case, often is one of them to make a compromise and end this endless dispute. When the communication between the two sides should occur frequently in the project demand, of course, many times this is unrealistic, after all, this person is a high proportion of factors. How to control such a project status I have been thinking, but my ability, I can't get a good solution. Oh, the article is very good, attracting me a breath, I really want to know what the final result of this project is like. But still don't write it well, give people a space that is imagined.
A complete story may give some enlightenment, but the story that has not ended is more thoughts.
Simon published
2004-12-30 3:05 pm
I feel that I have been more optimistic about the project manager. I have experienced three major in April, July and October, and the project manager did not grasp the second communication opportunity to Hong Kong and the Hong Kong side. It gave people the whole project risk and cost consciousness. The contract requires the end of September, and the second amendment in July should have listed the timetable, why is it to face a default compensation at the end of October? The project demand is originally a process of compromising with each other, and several times have been facing such a large range of adjustments, why did you have not seen the research on the Beijing market?
Simon published
2004-12-30 4:14 PM
Some people ask: If the project progress, cost, quality, three don't be more important, some people say that it is quality, "Can you guarantee what other words talk about?"; Some people say that it is cost, because it directly with the project final profit Some people say that progress, "cost, quality problems are often caused by the progress." I agree with the progress.
LI published in
2004-12-30 4:22 PM
At the beginning, the demand analysis phase did not communicate well, leading to the lame, this is a lesson of typical project management failure!
Xiaoqiang published in
2004-12-31 9:59 AM
I have a complete diary of this project; it is a good classic! ^ _ ^
In this project, I found a lot of operational techniques for violations of the project management rules. For example, the project process did not have determined. There was no on-site customer, the original intention of the project was incorrect, but I feel that the most important thing is that the customer's relationship is not High deficiency, this is a fatal place for this project. This project should be initiated by a hand of Shengkai, and then the leadership of various departments will be handled, and the customer relationship should be clear.
--- Published on
2004-12-31 2:07 PM
System run error message ---- a list of deadlies:
1. Party A no project leader (the person who is responsible for the project)
2. There is no project stage progress and results in the contract, and there is no phase failure (early stop contract). There is no exception to handle the writing program. 3. Party B does not know his own components, no matter the water is too shallow, speculative mentality is too heavy
WXJ_LAKE Published
2004-12-31 2:08 PM
If you repume it, you should be indicated, and the other troubles will be put on the original expert.
XDH666 published in
2005-01-03 11:34 AM
The key to the progress of the project is not enough to communicate - the failure of the project core people Cheng Viacai's failure to eventually lead
Brave heart published
2005-01-03 2:24 PM
Such an important task
First war should be self-contained
All the way is actually not always successful
It is a step by step to find more problems.
Going to crash ...
Failure is failed
The Lord may not be a key factor in failure and bear the main responsibility.
Unfortunately, a good talent ....
Left straight punch
2005-01-03 3:11 PM
In the end, I still draw a decision tree, I really have a bit Zhao Koosheng, the feeling of the people. The entire article is in the whole article, the president, that manager, what department, what division. By, big companies, big deceived ear.
Chuanyang River is published
2005-01-03 10:05 PM
One will be invoicable, exhausted three armies.
Many years ago, I also followed the project manager such as the landlord, everyone did exhausted, and finally the project was still dead.
As a technical manager, you must never use your worst preparation at any time. From this sentence "Sheng Kai wants what is the function, what is the function of us," I think the author is either lie, or the project is in the mud group. Fortunately, the landlord is an old man.
NOPATTERN Published
2005-01-04 8:53 AM
There should be a sign of the person in charge of Party A, otherwise the development is no bottom. The responsibility of the project manager is to ensure that the project is completed, not to make customers satisfied.
Huang Yu published
2005-01-04 9:02 AM
The main problems are still in terms of project demand analysis, which is very chaotic in dealing with customers. Just started to use yourself, and later encountered difficulties, it is entirely based on the customer's idea. There is also the business process, which person is not the matter, it should be the issue of the entire team. I feel that the project began to start, the elite of your project team should be with the customer's decision-making department, in-depth communication, understand their needs, and the development process should also constantly communicate with customers.
Flymeng Published in
2005-01-04 9:45 AM
I think the landlord has issued a problem as a project manager in an important part of the project is a demand. You don't want to make your relevant personnel to fully understand the needs of users, start project development, and develop after the issuance of customers, the problem needs to modify the program, this It is a great harm to this project.
The way I suggested first, using a full demand research in one month to two months, I can't sit down to discuss the relevant individual to discuss, and finally I need to sign confirmation, even if I can't sign, I have to sign. At the conference point out the different needs of individuals. Second, the key to the successful implementation of the project is the basics in accordance with all the needs of users. In order to basically meet the needs of users, I suggest that the landlord can use a short time to be a DEMO version, so that the customer puts out questions in the Demo version, so Changing the final procedure does not have an impact, the final DEMO version is reported to the user's leadership or big leadership after the user confirms, there is no problem, the last step is based on the DEMO program, which generally does not fail.
Hank published
2005-01-04 10:22 AM
1. Project manager of a typical technology
2. Typical Chinese-style project practice
3, "Sheng Kai wants what function, what function we will do", this sentence determines the failure of the project
Fish, fish, fish
2005-01-04 10:45 AM A very classic example is also an isormous error. . . .
Many software development is like this. The customer's request is changed again. In fact, many times the customer cannot express their needs very well, know what they want, but I can't say it, so I need the company's system Analysts, in-depth customers, learn more, more communication, a project development should spend 70% of time to communicate, do demand, and test it. As a professional manager, it should be more clear analytical if allocation, how to better complete the quality!
Passenger published
2005-01-05 1:49 PM
Http://blog.blogchina.com/Article_12646.327325.html
Some experts have reviews
Masathem published
2005-01-05 4:12 PM
It has been communicated out of the big problem, and I think I am right, I don't understand the current system and corporate culture of the customer, and the rank has been developed for a few months.
Softzz
2005-01-06 7:31 PM
Programmer comrades, you see, "management" is not very good.
Talking to the program is a lifeful life ??????????????????????
A distant published
2005-01-07 8:19 PM
Classic failure cases have learned a lot.
Luo Xiaohu published
2005-01-14 11:04 AM
Since this is the case, when you encounter such a customer, the game rules that should be modified, become the service charge mode, rather than product charging mode, the customer first lists the services he needs, you charge service charges And software development is free.
Wave bear published
2005-01-17 3:26 PM
I used to be a such project, and I made the landlord. After I analyzed my own reasons, I think there are anything we need to pay attention:
Demand analysis
Although we repeatedly emphasize demand, demand, there is still too many project managers understand the importance of demand, thinking that through a simple document, or through the surface discussion
The demand is understood, this is a big mistake, we all know that learning is a step-by-step process. The process we understand the other party needs is the process of learning to the other party. This is a continuity.
Dongdong, it is impossible to come in place. Through the landlord's article, we can find that the main basis of the start of the project is that Xia Fei's documentation, because Xia Fei is written according to his own ideas, and
There is no truly understanding of the needs of the user, and the door to the door is affirmative.
The solution is to increase the investment in understanding the needs of the other party, must send a special person to the other party to understand the actual needs of the other party, and ask the other party to assist the demand analysis.
And need to let the other party understand that the project can only be successful.
The landlord's project is in the process of development, serious lack of communication with each other, and what makes it do not meet the needs of users.
2. Leaders' attention degree
The above mentioned that only the cooperation between the two sides can make the project success. For most companies, companies have a process of contradict emotions, people lazy and you say business, or even if they say
It is also very simple, or one-sided. So, this requires our business people to pay attention to the leaders through some way, let the leadership understand the company's information is not a person, a few people
Love, but a big event for the company, let the leadership specialists help you communicate with individual departments. It is necessary to use administrative means to force the other party to cooperate.
3. Relationship between and other departmental personnel
Since the cooperation of the other departments in the project is required, it has become a critical thing in the relationship with the other personnel, and the relationship is done, everything is smooth, not good, affordable. Of course, the way we do a good relationship is required.
In fact, I feel that as a project manager, the main job is responsible for the relationship between all parties, including their own company, and the relationship with the other company, the landlord is clearly the experience in this area, guide
The failure of the project.
Chiesa published
2005-01-18 12:58 PM
For example, if the signing of the software contract does not use demand analysis as an attachment, it is basically waiting.
Zheng Wei published
2005-01-18 5:16 PM
Ping Back from: blog.9cbs.net
Yun.zheng Published
2005-01-18 6:03 PM
It's all said that this PM lacks experience, but who can shoot the chest and say: I am like God, I can use the company's total resources, I can get the other key character?
I know anything difficult!
WJ7907 published in
2005-01-20 8:05 PM
Curlen bear
I used to be a such project, and I made the landlord. After I analyzed my own reasons, I think there are anything we need to pay attention:
Demand analysis
Although we repeatedly emphasize demand, demand, there is still too many project managers understand the importance of demand, thinking that through a simple document, or through the surface discussion
The demand is understood, this is a big mistake, we all know that learning is a step-by-step process. The process we understand the other party needs is the process of learning to the other party. This is a continuity.
Dongdong, it is impossible to come in place. Through the landlord's article, we can find that the main basis of the start of the project is that Xia Fei's documentation, because Xia Fei is written according to his own ideas, and
There is no truly understanding of the needs of the user, and the door to the door is affirmative.
The solution is to increase the investment in understanding the needs of the other party, must send a special person to the other party to understand the actual needs of the other party, and ask the other party to assist the demand analysis.
And need to let the other party understand that the project can only be successful.
The landlord's project is in the process of development, serious lack of communication with each other, and what makes it do not meet the needs of users.
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Agree to this! The analysis and mastery of requirements is a continuous process. From the beginning, this project will know far from the customer's demand, but the three major changes are in the case of the project that is seriously deviated from the customer demand. ! If you want to draw the process of the project's development process, it is such a line:
/
// /
/ / / /
///
/
Instead:
/
......
///
/
Anxun project team is not active on the communication between the project, and there is a problem with customer relationship management!
Xindayu published in
2005-01-21 6:23 PM
Customer and suppliers have their own understanding of products to supply, and both sides have expressed their understanding of their understanding of their current popular concept language. They recognize each other, this is a successful negotiation of initial intentionism. As a result, the next business negotiations about the product detailed description must form a document written with accurate demand and technology, with a secondary blueprint to ensure the next success, this phase of work must be processed by step.
a. The customer must form a project team leading by major decision makers, the person in charge of the relevant business (the customer's decision should be made by the development of software. He should first know that this is a major change for the change of his company. The change can only be completed by his leadership. It has such a strategic awareness to determine his software development and application will succeed; after he should understand that enterprise development software, the protagonist is a company, software suppliers only provide a clear demand Consider the scientific implementation model of the customer's situation, and the software products produced by the customer, and the software products produced by this mode; therefore, he should make the preparation and arrangement of the change, form the new production model of the target, as for the specific sample of the model Commercial assistance him together), only one effective project team is the prerequisite for customers and software companies themselves. B. I have to form project groups including business people and technicians, business staff should accurately grasp customers The resource provided and unprecedable, and the technical personnel will make a project feasible assessment. If the customer's resources will be cooperated, this is not easy in the atmosphere of the other party to change, and the ideological communication and the emotions are The difficulty of each personnel of the project group; organizing a business model in the existing business work of the other party, working with customers, generating a new model for software resources, improving the production effect, is also a clear demand, It is the work objective of the project group (software enterprises must understand is to develop a software system for customers. This software will be generated in order to solve customer enterprises. We can apply to enterprises. We only know the problem can be developed, developed. It is necessary to apply that work is completed. The result of this success is continuously completed by a step in step. The entire project should be evaluated. Each step is also necessary to evaluate (evaluation of work results, business interests) Sometimes it will be taken in two evaluation; do not evaluate, do not control, no leadership is no results).
c. Both the two project groups have a common goal, but how to achieve the goal, how do we use the software store to let the other person support us, assist us, not that they have been happy, and then wait for a good news, not Think what work can be done, just wait until we have made a good thing; therefore now we must consider who the true protagonist of software development is, so as long as we decide to do it, don't expect people to take the initiative. It is us, we are the protagonist, the next thing is planning, launch a war for trading.
Jiang Songlin published
2005-01-28 9:32 AM
The success of the program is not just a contract, which is very important to the needs of Party A, and you must never give us what we give. No legal protection! Also, the entire project seems to have only one or two people to run, and the other partial information is insufficient. Every time they have to gradually enter, touch the stone cross the river, and finally carefully analyze it. It is a summary. The entire project is on Party A, passive!
The value and significance analysis of the project is insufficient.
Henry Liu Published
2005-01-28 4:55 PM
Demand is not cleared.
AAA published
2005-01-28 4:58 PM
The contract is signed on demand, the design is a review, if the development is in line with the needs, why should I pay still? I think it should be claimed to customers.
I don't know how to say it.
2005-01-29 1:50 PM
The customer seems to be in the skin.
The project manager is not a firefighting player. Many times need cool thinking, sometimes it needs to break the boat.
The problem I encountered is not very like you:
It is often not necessary to come from customers many times, and there are many of the leadership.
It is recommended to change the project to the product, one is to save more losses, and the other is to ask business experts to implement standard processes, so that they can debate themselves.
Old pawn
2005-01-31 2:54 PM
Does customers do not cooperate?
What is it? Is it a big force? Is it for a rebate?
Hawkswill published in
2005-02-01 5:52 PM
A bit icon novel.
However, the project is true.
Did the demand pass the customer signature? If it is recognized, the new requirement can be Change Request, the cost of the cost is recalculated.
HUMA123 published in
2005-02-04 5:33 PM
The key is in demand, affirm that the project group and Party A project group and Party A company are demonstrated. Everyone has a saying; the argument will be opened, and Party A knows what we have to do. After doing it, it will look like it, and Party A can also make up or make up for the lack of early research, so that we have what they want, even if some deviations, we will not come " The point of indemnity, because these are all studied in advance and Party A project team, don't say "what customers want, what should we give." Rocky cat published
2005-02-16 10:32 AM
Such a project is not easy. The reason for failure is that the process is not controlled, in fact, as project management, cost, quality, and progress control control in different stages of project management, the project is a strategy The goal is that tactics are needed during management, which will often encounter in projects with government departments. How to manage a project requires calm thinking, but also a pressure.
Left and right hand
2005-02-22 9:40 AM
Project managers who have used products before doing products will have problems with office software!
Left and right hand
2005-02-22 9:41 am
Project managers who have used products before doing products will have problems with office software!
