The company's business executive is the most concerned about profits, and the technical executive believes that as long as the technical highlights are seized, and the competitors have opened the gap, their tasks are naturally completed. Therefore, the business executives are always concerned about several financial indicators, and the technical executives always want to occupy the most advanced information technology and equipment, so that the technical supervisor and business executives will always come together. From the technical perspective, IT "In 1990, it was an era of technical driver business." Tim Handren, chief operator of USAA Insurance Company, said: "At that time, like me is keen to pursue advanced technology fanatics can do in the enterprise Anything we want to do, it is our dream paradise! "However, Tim Handren later discovered that a terrible problem was slowly breeding, and gradually exposed: USAA's IT put in crazy Up rising, and the growth rate of the company's business is far less. In 1998, USAA's business profit increased by 5%, but IT costs rose 10%; in 1999, its business profit increased by 9%, and IT spending has increased by 19%. At the same time, IT projects that have lasted more than 100 million US dollars in USAA and investment have also died. USAA Technology Director Yates said: "The company's budget is constantly rising, and the service we provide is declining, this is a terrible thing!" Similarly, in today's China, this phenomenon is not a small: software The system is getting bigger and larger, more and more servers are getting more and more expanded, and the network is getting more complicated, but the service level and performance of the company did not expand with IT. From the perspective of running, many people can feel the performance of the system, such as in the bank, the response speed is very slow when submitting the operation request, which in turn affects the customer satisfaction, this is a lot of people can feel Arrived. However, the reality is often a careful test of the IT department-related experts. The database experts believe that the Oracle database is working properly, and the storage expert believes that the disk response speed is also normal, and the network expert believes that there is no problem with the utilization of network bandwidth. Also believe that the technical parameters do not exceed the alarm. Why is "all normal" but the overall performance is not ideal? So the technical supervisor naturally got one reason, that is, the system needs to be updated, or it is necessary to add new devices, so the new round of procurement and implementation begins. Such a reciprocated until it is endless ... is like USA's technical supervisor Yates, this is a terrible thing, is a nightmare! This information technology is driven by information technology rather than the information construction and development of business demand, and does not evaluate the efficiency of the information system. The final result inevitably causes a lot of unnecessary IT investment, which will generate "irrational prosperity" . When this "prosperity" foam is large, the foam will rupture, and the consequences of the result may require people to use a few years and decades to compensate. The generation of Internet bubbles is largely due to this reason. The key to solving IT input to output disorders should be to transfer the vision of the technical supervisor from "technology" to "business", allowing technical supervisors to communicate with the business supervisors. From a business perspective, IT is actually that the "all normal" of the technical supervisor is all normal, and a certain technical parameter reflects is only a very micro partial feature, even if all of these technical parameters are manifestative. Normal, you can only explain that there is no problem in each part in the system, and it is not possible to explain the overall operation of the system. Moreover, the reason why these technical parameter values cannot be easily discovered to cause the overall performance of the system.
This way of managing IT, our aunt, is called "managing IT from technical perspective". However, from the perspective of theory, if you can get enough technical parameter values, the business performance that needs to be achieved in connection with the company is effective to find the bottleneck of these values. However, here is obviously two prerequisites, one is to get enough and accurate technical parameter values, the other is to analyze the digital analysis to combine the company's requirements for business performance. First, see the first premise, in order to achieve "full" purpose, you need to set as many assessment parameters as possible, and hundreds of items in a huge enterprise system, there are hundreds of thousands. Then, to accurately obtain the values corresponding to these parameters, you need to get at the same time during the peak period of business. Such conditions are often only dozens of IT departments, which can be said to be a task that is impossible, others do not say, do not implement the simulation of business peaks, because for enterprises like banks, telecommunications In terms of system, the number of transactions per second may be tens of thousands, how can this be artificial simulation? In fact, these are not the most important, we assume that you can get the corresponding parameter values, then face such a huge number of data, I am afraid that the most experienced IT experts can also analyze any valuable information, because no one knows The normal value of each technical parameter should be much in a certain business performance, and the level of correlation between them is not easy to comb. So, we propose such an idea: to operate the business with a certain tool, if the system performance does not meet the requirements, then analyze the relevant parameter values automatically acquired during the operation, compare the template data input in advance, using the computer Powerful analytical capabilities position problems and propose corresponding solutions. For IT managers can see is the requirements for system business performance, the system failed to achieve this reasons and corresponding solutions, they don't need to know how much specific technical parameter is, they are A "Business Language" is dialogue with the system instead of "technical language". The advantage of this is to analyze as many technical parameters as possible, and these parameter values are more easier, and whether data synchronization, accuracy, or analysis accuracy and comprehensiveness will be very high. We can take this way to get rid of technical details, and only concerned about business performance is called "Manage IT from business perspective". With IT means to manage IT systems, this is an exciting thing to business, because there are too many work in this process that is unable to complete. But the key to the problem is that this IT means is from the perspective of the business, not from the perspective of technology. With IT Management IT, the objects that enterprise application systems must support include: thousands of users, multiple applications, and complex product portfolios from different suppliers. Since the user's load is difficult to predict, and the application is increasing, the company always faces a system performance crisis, and the problem that has been waiting for users, the system fail, etc., the result is the loss of the company's revenue. US Mercury has proposed "From Business Angle Management IT", in its related solutions, attempts to use certain tools in each part of the application system lifecycle, Application quality, reliability, and scalability to help companies maintain stable business and benefits, maximize IT performance without adding additional hardware devices, and ensuring end user performance experience.
