As the responsorient of the project,
In the specified time, the limited resources are used to prepare the project, so that the company and the end customers are satisfied with the sacred duties of the project group. But do you have to satisfy your customers all your needs?
?
1. Customer and project groups are inconsistent with the needs of the paper file file. This situation is also more common, although the customer has confirmed the project scope manual submitted by the project group, the project team is also done in accordance with the content specified in this file, but the customer also requires the change, when the project group is holding the paper and the customer When the quality, it was found that the customer also recognized this demand, but the same thing, the customer's cognition and the awareness of the project team were completely different. Sometimes it is a little negligence, leading to a lot of modifications and even project extensions in the later period of the project.
2. The project team personnel always have no conditional movement, and the customer is necessary. The starting point of this approach is good, the purpose is to be completely satisfied, but this practice does not necessarily achieve the purpose. The general customer needs have no bottom, which often has many negative impact on the entire project. Of course, if the customer's needs are over-controlled, the customer is definitely not satisfied, in summary: It is necessary to tell a "degree" word, that is, under the condition that does not affect the project, mainly for the software Easy, easy-to-use needs) can make a small adjustment of demand after careful consideration, and for the demand of the injury and tendon (such as design structure, interface style, etc.) must try to convince customers try to Less change, even no change.
In the early stages of the project, we must formulate clear goals and project scope, and thoroughly understand the purpose of customer project. Only in order, we can think more about customers thinking in future work.
Strengthening the needs of the demand, after the demand finishing is completed, it is best to let the project team strive to tell the needs of our own summary and customer, in practice, this practice can not only put project staff and customers The number of ambiguity problems at the business level is greatly reduced, and it is also possible to discover potential problems and master some communication skills, which will also make customers more deeply attaches to them.
When the customer is changed, you must master a certain communication skill, you must always have a customer. Generally speaking that customers are not familiar with IT, they think that very simple things, may cost a lot of uncomfortable energy, so don't think that the customer said, it must be what he wants! Most customers are the sparks who have emerged in the mind in the first time, so the project team should calm analysis: what is the purpose of the customer wants to achieve the problem. Generally speaking, there are many ways to achieve the essential demand of customers. Among the communication with our customers, you must avoid positive conflicts with our customers. In the early days, we will listen to the customer's opinion. If you have any questions like "What do you have any idea", wait for customers to express his ideas clearly, the members of the project team is best to quickly assess the customer's suggestion, if it is real Too difficult, you can give customers some more pertinent proposals, and ask more "Do you think this way? It can actually reach the same purpose." The problem, and finally there is an important process to confirm this communication with customers. Conclusion.
